Absolutely no perfume in the wax melts. I have been buying these for years but now there is no perfume at all. A complete waste of money. Will never buy again. Such a shame! Edit i can't get order n... See more
Company replied
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See what reviewers are saying
Ordered an electric wax burner for my Dads birthday, after reading reviews I was extremely worried it wouldn’t come in time or at all, but it came four days after I got an email saying it had been dis... See more
Really disappointed with delivery times ordered on Tuesday 6th Feb following day got an email saying it was dispatched and now a whole week later nothing has arrived not able to track items even thoug... See more
I've ordered a fair few candles from them as we like St Eval but even with discount their postage is so expensive that you end up paying the same as you would anywhere else. There are plenty of cheape... See more
2.7
Poor
194 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and value.
December 15, 2023
Unprompted review
Excellent from start to finish
December 20, 2023
Unprompted review
Excellent
Excellent, packaged well and speedy delivery. Will definitely use again👍
December 20, 2023
Unprompted review
Terrible company. Appalling service…
Awful company. Sends email incentives to loyal customers to give the company a good review and then reneges on the offer. When you attempt to contact them to honour they simply ignore you!
Avoid at all costs. Will never purchase from these crooks again.
December 20, 2023
Unprompted review
Great customer service
August 10, 2023
Unprompted review
Amazing candles
December 12, 2023
Unprompted review
Efficient and easy website
December 14, 2023
Unprompted review
Candle direct deliver prompt and parcel…
Candle direct deliver prompt and parcel always padded securely and are reasonably priced
December 5, 2023
Unprompted review
First class service for first class…
First class service for first class products
January 25, 2023
Unprompted review
All the products I wanted and at really…
All the products I wanted and at really good prices. Also quick delivery. Very happy 😊
December 1, 2023
Unprompted review
All good
I love candles and home fragrance so Candles Direct are my go to. Prices are competitive and delivery is great All good.
December 18, 2023
Unprompted review
If you want a good choice of candles or wax melts this is who you should use every time to shop with confidence
I use candles direct for all my candles. They always send out really quickly, I had an issue a while back and they sorted it immediately no questions asked. They have a great range of not only Yankee but goose creek too which is another of my favourites. I will continue to always use this company for my collection which is now quite vast.
November 16, 2023
Unprompted review
Great choice quick delivery
October 21, 2023
Unprompted review
Always fast delivery
Always fast delivery, well packed without plastic.
Always good discounts available
December 1, 2023
Unprompted review
Great products and speedy delivery
December 1, 2023
Unprompted review
The website is easy to use
The website is easy to use, the products are fantastic and delivery is really speedy!
September 23, 2023
Unprompted review
Very satisfying purchase
Communication was 100%
Delivery was super quick, arrived packaged very well
Was so pleased I have recommended to friends
Well done keep up the good work quality company!
November 29, 2023
Unprompted review
Always reliable
November 1, 2023
Unprompted review
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