Candlesdirect Reviews 194

I didnt even want to give this company ONE star !!
BEWARE!!!....This company is a SCAM !!!.....I placed an order and an item did not arrive ! I contacted them through email and the email was rejected !
They have a few emails so I tried the other.They replied asking me if I wanted a replacement but I had already informed them I wanted my money refunded. I have contacted them FOUR times through email and TWICE through FACEBOOK and they still havnt replied !
An absolute skam of a company. DO NOT ORDER FROM THIS COMPANY .....I will expose this skam !!

Received order , my candles jarr are broken from sending. I sent an email, no answer, send message no answer, i hope the packing can better and they send or pay it back.
I´m from Belgium

Ordered items on Monday morning, parcel arrived Friday morning. Well packaged and notified of dispatch with Royal mail. Would definitely recommend.

Like many recent reviewers I am really disappointed with the delivery service from Candles Direct. My order for Christmas candles, for delivery to Poland, was placed before mid-day on 14th Dec and on 15th I was told my parcel was on its way….9 days later the tracker still just says it was sent from Belfast on 17th Dec (why the two day delay when the company is based in Belfast?) and the Polish tracker has the same information, with nothing to say they have received the parcel 9 days after it was dispatched!
I have emailed CD today, but given the telephone number I found goes straight to voicemail, I don’t expect a quick response…..please be wary of using this company if you have a time sensitive order you want fulfilling.

Would like to give a review of the candle ordered on 15 December but it hasn’t arrived despite the fast shipping claim. I received an email the following day saying it had been dispatched via Royal Mail but the tracking number doesn’t work. This is a Christmas gift so not impressed. Have emailed customer service but no reply as yet. Other items from other companies are arriving within 1-2 days via Royal Mail….
Update, candle now received and also reply to email. Adjusted rating to 4 stars as candle smells gorgeous

Despite the ‘Fast Delivery’ claims on the website, I’m still waiting for the candle that I ordered two weeks ago.

Royal Mail and Covid are apparently to blame, but the fact that so many other customers are in the same boat (and I’ve ordered from elsewhere since, with delivery within two days), suggests otherwise.

As with other reviews I’m still waiting for an item dispatched on 11th December. First and last time for me with this company I’m afraid

Similar to one of the other reviews. Wrong item received and no response from customer services email. Was for a Christmas present as well Unable to recommend using this retailer.

Did get an email from Graeme assume of customer service to say my order was delivered. Which it was but had incorrect item. Ordered Xmas pudding candle but got black cherry (half the price I paid) Emailed back to this effect and again nothing. Facepalm. Too late for Xmas now

Received email from customer services saying if you send multiple emails you go to back of queue. They have apologized for the error and are sending replacement by first class post. Changed to 2 stars for now

Correct item Replacement arrived today. I understand mistakes happen and they have put it right. My only gripe is could do with auto response on email so you know your enquiry is being dealt with. No issues with product quality. 3 stars in the end

Placed an order on the 08/12/2021 still has not arrived the tracking number doesn't work and I have had no response to an email sent???

Well wrapped and fast delivery. Very pleased with the service.

I made contact with Candles Direct when my order was taking rather longer than expected to be delivered. True to their word, a replacement order was immediately despatched and the products received were absolutely fabulous. All credit, and sincere thanks, to their Customer Service team for delivering a FIRST CLASS service...especially so close to Christmas!

When I placed my order I accidentally had put the wrong address in and only noticed afterwards. I emailed them straight away apologising and seeing if it would be possible for them to change the address for me and to my surprise they replied within an hour to say they have successfully done this for me!
Considering they shipped my order within 1 day and were still able to change my address was really impressive.
Great customer service.

Really good customer service responded to my issue very quickly on Facebook and sorted it for me. Very efficient and great communication. Would certainly recommend

Ordered a buy one/get one free medium jar candle but only one was delivered. I emailed the company but no response for two weeks. I emailed again and received an apology for an IT issue at their end. I hadn't read the offer properly and it was my fault only one jar was delivered but Candles Direct honoured the deal and another was dispatched and delivered a few days later. They even apologised for any inconvenience caused despite it being MY fault. Great service and a lovely product from Yankee Candle. I wholeheartedly recommend this company and will order again in future.

I ordered my candle and about a week later it arrived. It smells absolutely wonderful and there are no faults! Recommend.

I placed an order as the Yankee candles here are slightly cheaper than other places.

I received my order in a reasonably decent time but I received the wrong item with one of the products - it was a small candle of a random scent (wedding something) - whereas I ordered a large pink sands candle a bit bizarre when the packing list inside has the correct items listed.

I’ve contacted customer service via email as no contact number is given and I haven’t had a response for the past five days so I decided to review my experience on here.

I have sent my items back via a self paid tracking service and hope to receive a refund soon and I will update my review according to how the return goes.

1 star is a star too many.
My order never arrived, customer service dealing with this was at best Luke warm. I would never recommend this company

Was sent a buy one get one free medium jar e-mail with link attached. Used the link to purchase, only sent one candle. Have e-mailed the company twice to no reply despite their website saying they aim to get back within 24 hours. Have never had issues before so shocked that I’m having to take this route to try and provoke a response from them. Poor service.

Update. Apparently there was a problem with their email system and responses were not being sent. My problem has since been solved.

This was the first time I have used Candles Direct and it most certainly will not be the last, for price and quality of service is outstanding and I would most definitely recommend this company, thank you so much Candles Direct for the service you have provided.

Extremely quick delivery. Ordered Sunday - arrived to Irish address Tuesday. Significantly cheaper than shop prices. Will definitely use again and recommend to friends.