C&M Travel Recruitment Reviews 

414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring attitude, and genuine investment in finding the right role, making the recruitment process smooth and efficient. Many highlight the exceptional customer service, noting that representatives are friendly, supportive, and provide excellent communication and guidance throughout the entire job search. Reviewers appreciate the personalized approach, where staff members actively listen to their needs and offer valuable advice and preparation for interviews, ensuring a successful outcome. The service provided is often described as outstanding, with many people feeling supported and reassured, leading to securing roles they love.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the compassionate and excellent... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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No recent history of asking for reviews

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4.9

All reviews

(414)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional support

Big thanks to Kelly and Barbara for all the support during my job search — you’ve been amazing! I really appreciate everything you’ve done and would absolutely recommend your agency to others

July 30, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Carine - we really appreciate it!

Owen

Rated 5 out of 5 stars

Rachel at C&M is amazing

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare.

Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the job.

The whole process has been smooth, professional with excellent communication.

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

July 24, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Amy - this is amazing feedback to hear! And congratulations on the new role.

Owen

Rated 5 out of 5 stars

Fantastic service!

The representatives I dealt with were so friendly and helpful. My main contact was Jacky who was super! Very efficient and reassuring. Found some suitable roles and gave me plenty of information about them so I could prepare. Also checked in after interviews to see how they went.
Searching for work is really hard at the moment and having a team like this, took a lot of the stress away.

July 18, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Marley - this is wonderful feedback. And congratulations on the new role!

Owen

Rated 5 out of 5 stars

Very Helpful

Jacky was great in helping me find a new job role and always kept me updated.

July 1, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much, Antonio!

Owen

Rated 5 out of 5 stars

Rachel Elmore is outstanding

Rachel Elmore is outstanding! She makes everything so simple and has a magical ability to match you with your perfect role. She listens to your wants and needs and gives fantastic advice throughout the process. She really knows and understands the travel industry and has great industry contacts. Rachel is quick to respond to messages and keeps you in the loop at all times. I hope not to need her service for sometime as I have a new job that I love, but I have already recommended her to a friend and she would be my first point of contact if I was ever looking for a new challenge. Thank you!

July 14, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Wow, that's amazing feedback! I'll pass this on to Rachel - thanks so much, Katie.

Owen

Rated 5 out of 5 stars

Professional help and support

I would like to say thank you to Rachel for all consistent support, professional help and guidance throughout the recruitment process. From the very beginning, she took the time to understand my goals and helped match me with opportunities the truly fit my skills and interests. Thank you once again all your time, patience and encouragement :)

June 10, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this amazing review! We really appreciate it.

Owen

Rated 5 out of 5 stars

Rachel and Kelly were excellent with…

Rachel and Kelly were excellent with helping me get the interview and then pre interview preparation.Since being offered the role they have had all my questions answered by the company putting me in good spirits before starting.

March 18, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks Mark!

Owen

Rated 5 out of 5 stars

Pamela was a fantastic resource.

Pamela was a fantastic resource throughout the recruitment process, and C&M have been easy to use. Very happy to recommend to my colleagues.

February 11, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks so much!
Owen

Rated 5 out of 5 stars

This is my second time securing a job…

This is my second time securing a job through Rachel Elmore, she is so friendly and professional and really takes the time to tick all of the boxes.
Thank you again, it’s always a pleasure.

January 31, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much for leaving this review for us, Liv!

Owen

Rated 5 out of 5 stars

Rachel

Rachel was amazing throughout my whole experience! She went above and beyond for me, she is a great asset to the team! xx

February 18, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Ann-Mairi - that's very kind of you!

Owen

Rated 5 out of 5 stars

Jacky is an asset to the team

Jacky is an asset to the team. She is attentive, friendly and her service is amazing.

Thank you Jacky. You are fab!

February 17, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Leilani - we really appreciate the feedback!

Owen

Rated 5 out of 5 stars

Shannon was amazing

Shannon was amazing, super friendly, caring, professional. She really listened and understood what I was co looking for in the role.

February 1, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing to hear - thanks Maia!

Owen

Rated 5 out of 5 stars

Such a great experience from Rachel

I have had the pleasure of being helped by Rachel Elmore to find a new role. She listened to my needs and has found me the perfect role.
She offered so much support and advice and really helped me to get the most out of my search. Her guidance on interview techniques and questions were really helpful and helped me feel so prepared. I have been offered the job and can’t wait to get started soon.
Thank you Rachel!

February 12, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us - I'll pass it straight on to Rachel and the rest of the team!

Owen

Rated 5 out of 5 stars

Supportive and caring

Duncan was very supportive and communication was great! It really felt like he cared.

January 15, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks Caroline!

Owen

Rated 5 out of 5 stars

Duncan is always approachable and…

Duncan is always approachable and professional. He’s great relationships with the TMC’s. C&M have always helped when I’ve been looking for a new role. Starting my new job next week, thank you!

January 16, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Dan - and best of luck in the new job!

Owen

Rated 5 out of 5 stars

Duncan is amazing

Duncan is amazing. He listens to your needs and ensures to recommend roles suitable.

January 14, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Yogi - I'll pass this straight on to Duncan.

Owen

Rated 5 out of 5 stars

Excellent Service

Straightforward, honest discussion throughout the whole process from initial contact through to receiving an offer.

Excellent service throughout.

Highly recommend!

December 12, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Elizabeth - we really appreciate it.

Owen

Rated 5 out of 5 stars

Incredibly grateful

I recently had the pleasure of working with Rachel Elmore at C&M, and I cannot recommend her highly enough. From the very beginning, Rachel was incredibly proactive and professional, consistently providing me with valuable guidance throughout my job search.

What stood out to me the most was the personalized attention she offered. Her emails were always detailed and tailored specifically to my needs, filled with insightful interview tips and suggestions that proved to be immensely helpful. Rachel's expertise and support made a significant difference in my confidence as I navigated the interview process.

Thanks to her unwavering support, I am thrilled to share that I have accepted an offer of employment. I genuinely felt guided every step of the way, and I am grateful for the dedication Rachel showed to my success.

If you are looking for a recruitment agent who truly cares about your journey, I wholeheartedly recommend Rachel at C&M Recruitment. She is a true asset to anyone seeking their next career opportunity!

December 18, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What an amazing review - thanks so much Emily. And best of luck in the new role!

Owen

Rated 5 out of 5 stars

Jacky was absolutely incredible from…

Jacky was absolutely incredible from start to finish, knew exactly what I was looking for and was there with support and advice throughout the whole recruitment process through to finding me a successful position at a wonderful new job.

October 22, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Erin - and congratulations on the new role!

Owen

Rated 1 out of 5 stars

Poor again with fake reviews

Unfortunately after my negative review and response Owen at C&M recruitment. I was asked to email Owen and team with my C.V. Do you think I got a reply?? After 2 months nothing. Poor company with the same auto reply “ Thank you for your interest in the …….. position at C&M Travel Recruitment in Surrey, England, United Kingdom. Unfortunately, we will not be moving forward with your application, but we appreciate your time and interest in C&M Travel Recruitment.

I always match skills and experience required for the role. It seems you are a very poor company that can’t recruit the right people
.

November 7, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Paul, none of our reviews are fake. We've been established for 26 years and have successfully filled around 20,000 roles in the travel industry during this time.

I apologise for the lack of communication regarding your application, but I'll delete you from our system now.

Owen

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