C&M Travel Recruitment Reviews 412

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach throughout the recruitment process. The service provided is often described as excellent, with consumers noting the efficiency, smooth communication, and ease of their overall experience in securing new roles. However, some people were dissatisfied with being completely ignored after making efforts, finding the lack of communication extremely disappointing and unprofessional.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

Customer service

Clients share positive opinions on customer service, highlighting the patience, professionalism, and support... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

412 reviews

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Rated 5 out of 5 stars

Amazing service

Kelly was amazing! She called me in less than 2 hours after applying for the specific role. She was very nice and ensured the process is smooth. The best recruiters I ever worked with, and I got the job!

November 27, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Edwina - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

What I appreciated most about this…

What I appreciated most about this travel recruitment company is their ability to match candidates not only with the right role, but also with the right company culture and manager. Their attention to detail and genuine care make a real difference. I felt supported throughout the entire process.

December 19, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much for leaving this review for us!

Owen

Rated 5 out of 5 stars

A big thank you to Rachel Elmore

A big thank you to Rachel Elmore, who supported me in my difficult time; found me the perfect role. I appreciate all the prep and guidance before and after the interview. It was such a smooth recruitment process.

November 28, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Oreen - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Brilliant experience with Rachel

I can’t thank Rachel enough for her help in getting me my amazing new job!

She was friendly, knowledgeable, professional, and honest too. It felt like she genuinely cared about not just getting me a role, but getting me the right role.

I would thoroughly recommend anyone looking for a new job or a new employee to Rachel.

November 26, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful to hear - thanks so much for this, Patrick!

Owen

Rated 5 out of 5 stars

Rachel was 10/10

I received an absolutely incredible service from Rachel Elmore. She really listened to the type of job and company I was looking for and found me the perfect opportunity that aligned with everything I wanted. Stayed in constant communication and gave me all the updates needed. So friendly which made the service feel more personal, would 100% recommended to anyone looking for a role in the travel industry!

December 16, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Wow, thanks so much Kaii - this is incredible feedback! We really appreciate it.

Owen

Rated 5 out of 5 stars

Exceptional!

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked with.
They anticipated everything I needed before I even had to ask, answered every question with patience and clarity, and supported me through every stage of the recruitment process. Any doubts I had were quickly put at ease thanks to their knowledge, professionalism, and genuine care.
Rachel and Kelly went above and beyond in every possible way, and I’m truly grateful for all their guidance and support. If you’re looking for a recruitment team who truly looks after you, C&M is exceptional!

December 5, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What amazing feedback - thanks so much, Maria!

Owen

Rated 5 out of 5 stars

Proactively searching for a job…

Proactively searching for a job suitable for me, excellent communication, a lot of help with the interview.

December 4, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Hichem! We really appreciate it.

Owen

Rated 5 out of 5 stars

Lisa cain-Jones was amazing in helping…

Lisa cain-Jones was amazing in helping me secure my new Job.I was kept up to date with all the processes and correspondence and given helpful tips for the interviews. Would highly recommend C&M travel recruitment

October 20, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Jennifer - and best of luck in the new role!

Owen

Rated 5 out of 5 stars

Professional, Personable, and Always One Step Ahead

Working with Tim has been an absolute pleasure. He’s one of those rare recruiters who genuinely listens, understands the nuances of a role, and balances candidate experience with client priorities beautifully.

Throughout my recent process, Tim was proactive, transparent, and always a step ahead, managing communication seamlessly between myself and the potential employer, clarifying details quickly, and keeping things moving without ever feeling rushed.

What I really appreciated was how he helped me step back and see the bigger picture which made the final decision feel grounded and confident.

Professional, empathetic, and genuinely invested in finding the right fit, Tim made what can be a stressful process feel calm and he was always available to answer questions and talk things through.

October 10, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What amazing feedback to receive - thanks so much for this, Clare!

Owen

Rated 5 out of 5 stars

Kelly was absolutely amazing she was…

Kelly was absolutely amazing she was really helpful offered great advice and helped me though the process smoothly.

October 3, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much!

Owen

Rated 5 out of 5 stars

Supportive and personable agents

From the moment a potential role was discussed, I felt fully prepped and supported, with great communication throughout the process.
Lisa was sure to keep me updated, checked in on the days of interviews and continued to support with a good luck message.
I’m extremely grateful to Lisa and the team for matching me with my most suitable role- thanks guys!

August 22, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Sarah!

Owen

Rated 5 out of 5 stars

The whole team are amazing

The whole team are amazing, Special mention to Rachel, she has been truly amazing, supportive, throughout the journey .

October 1, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much for this, Shaun!

Owen

Rated 5 out of 5 stars

Pam was great

Pam was great, very informative and kept me in the loop the whole time.

September 25, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Will - we really appreciate it!

Owen

Rated 5 out of 5 stars

Lisa was super friendly and…

Lisa was super friendly and professional. Gave great advice and kept in touch throughout the process. Communication was always speedy. Would highly recommend.

September 12, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks for the amazing feedback, Lucy!

Rated 5 out of 5 stars

C&M really are the best

Duncan is extremely knowledgeable and able to discuss alternatives that perhaps you had never really thought of. The whole process of interviews and job offers he makes so quick and painless

September 2, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Pauline, thanks so much for leaving this feedback - we really appreciate it.

Owen

Rated 5 out of 5 stars

I absolutely loved working with Pam at…

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely lovely to work with—kind, professional, and supportive every step of the way. Highly recommend her!

July 21, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing feedback - thanks so much, Andrea!

Owen

Rated 5 out of 5 stars

Exceptional support

Big thanks to Kelly and Barbara for all the support during my job search — you’ve been amazing! I really appreciate everything you’ve done and would absolutely recommend your agency to others

July 30, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Carine - we really appreciate it!

Owen

Rated 5 out of 5 stars

Rachel at C&M is amazing

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare.

Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the job.

The whole process has been smooth, professional with excellent communication.

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

July 24, 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Amy - this is amazing feedback to hear! And congratulations on the new role.

Owen

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