Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.
8th Floor, Becket House, 36 Old Jewry, EC2R 8DD, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After applying for a role on the C&M website, Lisa called me and had a good discussion with me to find out more about my background and what work I was looking for. Later the same day, she got back in touch about a role that was a PERFECT fit for me, but she said that they were already on their final interviews. Not only did she get me a last minute interview with them, but she made sure that I had everything I needed to be prepared and ready. I’m now sitting here in my new job and I couldn’t be more thankful to Lisa and the team. If you’re looking for a role within the travel industry, I highly recommend getting in touch with C&M.

Reply from C&M Travel Recruitment
C&M were brilliant in helping me find my next role. I was returning to work after a career break, so I needed to find something as quickly as possible, and C&M helped me with this - particularly Rachel! The communication was great, I was informed whenever a suitable opportunity came up, and the experience was very personalised to my skill set and preferences. I wouldn’t hesitate to recommend C&M to anybody looking for a new job or opportunity in the travel industry.

Reply from C&M Travel Recruitment
I have used C&M several times over the years and every time I have received outstanding service .
They really take the time to understand what you are looking for and offer great support throughout the process.
I would highly recommend to anyone looking for a new role.

Reply from C&M Travel Recruitment
Great communication!
Thank you Duncan for all your help and keeping me in the loop at all times! 4th day of training and so far so good, great to be back doing travel again!

Reply from C&M Travel Recruitment
Lisa was fantastic! She was helpful and supportive throughout the entire process and always there at the end of the phone with any updates she had for me.

Reply from C&M Travel Recruitment
Everyone I spoke to at C&M was helpful, easy to talk to and pro active. Harri and Mark especially. I felt like they really wanted me to get the job and they always followed up. Would definitely recommend.

Reply from C&M Travel Recruitment
Fantastic , I have used C&M several times and always received the best service. They really do care about what job suits you best. Throughout the process Rachel Elmore was always available and she went above and beyond to find me the best position. I have just past my probation and I absolutely love my new job, thank you so much Rachel x

Reply from C&M Travel Recruitment
Lisa at C&M Travel Recruitment provided such a friendly and personable experience from the very start. She listened to my requirements and understood what I was looking for, I have now been placed in my dream job. Easily the best recruitment agency I’ve used and would highly recommend to anyone looking for a new position!

Reply from C&M Travel Recruitment
Lisa and Mark make a great team. Their help, advice and professionalism is second to none. Thank you.

Reply from C&M Travel Recruitment
Duncan knows my skills and reccomen

Reply from C&M Travel Recruitment
My experience is similar to Fero (Disappointment title dated July 2022, replied to 1 year later)!!!
Contacted C&M about November last year (2022), and had an initial call back saying my details were being sent out to her colleagues with my requirements.
Received a call from one of these colleagues a few days later with a job no way close to what I wanted.
Have never heard from anyone at C&M since, yest receive emails about jobs.
Finally saw a job I was interested in today and called the number I had. I knew it wasn't the point of contact for the job, and boy could you tell when I asked for someone else!
Got through to the point of contact, who had no idea who I was even though C&M send me their current jobs.
Absolutely pathetic! I hope whichever company has this vacancy sees this (very tempted to use job description and reference) and has alternative options to find the right staff.

Reply from C&M Travel Recruitment
The team were very good. They were interested in me and me my goals.
So I reached out to Rachel as always.

Reply from C&M Travel Recruitment
CM travel, via the recruiter, Tim, was a great help along the full process: from the first contact until the onboarding. Very much professional and supportive.

Reply from C&M Travel Recruitment
Jackie was my consultant and I couldn’t rate her high enough. She found me a perfect job for me.

Reply from C&M Travel Recruitment
Rachel was great from start to finish!
Told her exactly what I was looking for and came back with roles to suit which then led to me securing a role :)

Reply from C&M Travel Recruitment
Harri was amazing to work with. Thank you for all your hard work.

Reply from C&M Travel Recruitment
For years they have sent me job descriptions, reached out to advertise the role which I have expressed my interest - after that I never hear back from them... As if none of it had ever happened. No feedback, no updates, nothing.
It is cruel to one who is really in need of a new job.
Would it hurt to provide an update even if unsuccessful?
In every job communication is key! I wonder how you communicate to your clients if this is the way you headhunt?

Reply from C&M Travel Recruitment
Great professionalism from the very beginning to the end of the recruitment process.
Big thanks to Ben Lidbury who made the process smooth and pleasant at every step.

Reply from C&M Travel Recruitment
From my first meeting with the team leader, all the way through the interview process and eventually being offered a role, they have shown all manner of professionalism and expertise in this area. I would highly recommend C&M Travel Recruitment to anyone looking for help securing their dream job.

Reply from C&M Travel Recruitment
Amy from C and M helped me get the role that I wanted. She also gave me other options other than the one I had a scheduled interview at. Amy also made sure I was well informed about the results of my interviews.
Would definitely use them again in the future. But hopefully, all goes well in my current job I won't have to use them in the future.

Reply from C&M Travel Recruitment
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.