C&M Travel Recruitment Reviews 

414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional approach, and supportive attitude, making the job search process smooth and efficient. Many highlight the excellent communication and support received throughout the recruitment journey, appreciating being kept well-informed. Reviewers often felt genuinely cared for, noting the team's active listening and effective matching with suitable roles. Consumers appreciated the personalized guidance and valuable advice, which helped them feel prepared and confident. Many also highlight how the company goes above and beyond, ensuring a positive outcome and making the process feel calm.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the compassionate and excellent... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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4.9

All reviews

(414)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service, highly recommend!

After applying for a role on the C&M website, Lisa called me and had a good discussion with me to find out more about my background and what work I was looking for. Later the same day, she got back in touch about a role that was a PERFECT fit for me, but she said that they were already on their final interviews. Not only did she get me a last minute interview with them, but she made sure that I had everything I needed to be prepared and ready. I’m now sitting here in my new job and I couldn’t be more thankful to Lisa and the team. If you’re looking for a role within the travel industry, I highly recommend getting in touch with C&M.

April 22, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What an amazing review! Thanks so much, Dom - we truly appreciate it.

Owen

Rated 5 out of 5 stars

C&M were brilliant in helping me find…

C&M were brilliant in helping me find my next role. I was returning to work after a career break, so I needed to find something as quickly as possible, and C&M helped me with this - particularly Rachel! The communication was great, I was informed whenever a suitable opportunity came up, and the experience was very personalised to my skill set and preferences. I wouldn’t hesitate to recommend C&M to anybody looking for a new job or opportunity in the travel industry.

April 16, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing - thanks so much, Emily. And the best of luck in the new role!

Owen

Rated 5 out of 5 stars

Outstanding service

I have used C&M several times over the years and every time I have received outstanding service .
They really take the time to understand what you are looking for and offer great support throughout the process.

I would highly recommend to anyone looking for a new role.

March 28, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Tamara - and enjoy the new role!

Owen

Rated 5 out of 5 stars

Great communication!

Great communication!

Thank you Duncan for all your help and keeping me in the loop at all times! 4th day of training and so far so good, great to be back doing travel again!

February 1, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Sally! That's great to hear - thanks a lot for leaving this review for us

Owen

Rated 5 out of 5 stars

Lisa was fantastic

Lisa was fantastic! She was helpful and supportive throughout the entire process and always there at the end of the phone with any updates she had for me.

March 11, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much! We really appreciate the feedback.

Owen

Rated 5 out of 5 stars

Proactive and personable

Everyone I spoke to at C&M was helpful, easy to talk to and pro active. Harri and Mark especially. I felt like they really wanted me to get the job and they always followed up. Would definitely recommend.

November 20, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Jane - we really appreciate it.

Owen

Rated 5 out of 5 stars

Fantastic

Fantastic , I have used C&M several times and always received the best service. They really do care about what job suits you best. Throughout the process Rachel Elmore was always available and she went above and beyond to find me the best position. I have just past my probation and I absolutely love my new job, thank you so much Rachel x

November 28, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Sharon - I'll pass this on to Rachel. That's very kind of you!

Owen

Rated 5 out of 5 stars

Lisa at C&M Travel Recruitment provided…

Lisa at C&M Travel Recruitment provided such a friendly and personable experience from the very start. She listened to my requirements and understood what I was looking for, I have now been placed in my dream job. Easily the best recruitment agency I’ve used and would highly recommend to anyone looking for a new position!

January 9, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this, Chelsie - and congratulation on the new role!

Owen

Rated 5 out of 5 stars

Lisa and Mark make a great team

Lisa and Mark make a great team. Their help, advice and professionalism is second to none. Thank you.

November 16, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this feedback for us - we really appreciate it.

Owen

Rated 1 out of 5 stars

Fero review - July 2022 or 2023?

My experience is similar to Fero (Disappointment title dated July 2022, replied to 1 year later)!!!

Contacted C&M about November last year (2022), and had an initial call back saying my details were being sent out to her colleagues with my requirements.

Received a call from one of these colleagues a few days later with a job no way close to what I wanted.

Have never heard from anyone at C&M since, yest receive emails about jobs.

Finally saw a job I was interested in today and called the number I had. I knew it wasn't the point of contact for the job, and boy could you tell when I asked for someone else!

Got through to the point of contact, who had no idea who I was even though C&M send me their current jobs.

Absolutely pathetic! I hope whichever company has this vacancy sees this (very tempted to use job description and reference) and has alternative options to find the right staff.

September 27, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Ron, I'm very sorry to hear this.

We have many thousands of candidates on our database, so it's not possible for our consultants to remember every candidate's name, but it sounds like your experience with us wasn't good enough. I'd really like to find out some more information about this (particularly who you spoke to initially yesterday), so can you please send more information to me at owen@candm.co.uk?

Thanks for this - and sorry again. And on a separate note, we responded to Fero's comments within one day.

Owen

Rated 5 out of 5 stars

Excellent team and service provider

The team were very good. They were interested in me and me my goals.

So I reached out to Rachel as always.

September 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Peter - we really appreciate the feedback.

Owen

Rated 5 out of 5 stars

Great support from the recruiter…

CM travel, via the recruiter, Tim, was a great help along the full process: from the first contact until the onboarding. Very much professional and supportive.

June 14, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Paulo - we really appreciate you leaving this review for us.

Owen

Rated 5 out of 5 stars

Rachel was great from start to finish

Rachel was great from start to finish!

Told her exactly what I was looking for and came back with roles to suit which then led to me securing a role :)

July 17, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks for leaving this, Meghan!

Owen

Rated 1 out of 5 stars

Disappointment

For years they have sent me job descriptions, reached out to advertise the role which I have expressed my interest - after that I never hear back from them... As if none of it had ever happened. No feedback, no updates, nothing.

It is cruel to one who is really in need of a new job.

Would it hurt to provide an update even if unsuccessful?

In every job communication is key! I wonder how you communicate to your clients if this is the way you headhunt?

July 19, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Fero, thanks for sending this feedback - and I apologise that we haven't been in touch with you after your applications. I'd like to find out some more details about what happened, but I can't find your name on our system, so can you please email me at owen@candm.co.uk and then I can look into this further for you? Thanks.

Owen

Rated 5 out of 5 stars

Great professionalism

Great professionalism from the very beginning to the end of the recruitment process.
Big thanks to Ben Lidbury who made the process smooth and pleasant at every step.

June 9, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Alan - this is great to hear.

Owen

Rated 5 out of 5 stars

Professionals in helping securing a dream job

From my first meeting with the team leader, all the way through the interview process and eventually being offered a role, they have shown all manner of professionalism and expertise in this area. I would highly recommend C&M Travel Recruitment to anyone looking for help securing their dream job.

June 6, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Oluwaseyi - very kind of you. Best of luck with the new role!

Owen

Rated 5 out of 5 stars

Great help in finding the role I wanted.

Amy from C and M helped me get the role that I wanted. She also gave me other options other than the one I had a scheduled interview at. Amy also made sure I was well informed about the results of my interviews.

Would definitely use them again in the future. But hopefully, all goes well in my current job I won't have to use them in the future.

June 26, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - I'll pass this on to Amy. And best of luck in the new role!

Owen

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