C&M Travel Recruitment Reviews 

415
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional approach, and supportive attitude, making the job search process smooth and efficient. Many highlight the excellent communication and support received throughout the recruitment journey, appreciating being kept well-informed. Reviewers often felt genuinely cared for, noting the team's active listening and effective matching with suitable roles. Consumers appreciated the personalized guidance and valuable advice, which helped them feel prepared and confident. Many also highlight how the company goes above and beyond, ensuring a positive outcome and making the process feel calm.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the compassionate and excellent... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

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No recent history of asking for reviews

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4.9

All reviews

(415)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help in finding the role I wanted.

Amy from C and M helped me get the role that I wanted. She also gave me other options other than the one I had a scheduled interview at. Amy also made sure I was well informed about the results of my interviews.

Would definitely use them again in the future. But hopefully, all goes well in my current job I won't have to use them in the future.

June 26, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - I'll pass this on to Amy. And best of luck in the new role!

Owen

Rated 5 out of 5 stars

Great service

Even after I got the job they checked I had my equipment and everything I needed to start

May 25, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks for this, Jo - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Mark was excellent

Mark was excellent. I am really happy in my new role, he took the time to really consider the right fit in terms of the company and my role!

June 20, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Kerry!

Rated 5 out of 5 stars

Great recruitment company to work with

I can't thank Lisa Cain-Jones enough. She was always available to talk to, kept me updated, and was ultra efficient. She really understood what I was looking for, and asked probing questions to get it right.

Thank you so much Lisa. Really appreciate everything you did for me during my job search! :)

May 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear! Thanks so much, Claire - and I'll pass this straight on to Lisa.

Owen

Rated 5 out of 5 stars

Rachel

I was dealing with Rachel she was so nice it was a pleasure to speak with her.

May 18, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

I'll pass this straight on to Rachel - thanks Jasmine!

Owen

Rated 5 out of 5 stars

I approached Duncan as go-to-person who…

I approached Duncan as go-to-person who could get me back into Travel Industry which I left 3 years ago due to the Pandemic. Duncan was on the roll from the get go and he managed to secure me an interview and I have been successful.

April 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic. Thanks Ricci - and best of luck in the new role.

Owen

Rated 5 out of 5 stars

A thoroughly professional yet friendly service

Jacky was wonderful. She was very attentive at every stage of the recruitment process and I always felt like she had my best interests at heart.
From interview, to job offer and first day, she was always in touch to wish me luck or congratulate me.
Thank you Jacky for your hard work, support and guidance.

April 24, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Andy! We really appreciate it, and I'll pass this on to Jacky.

Owen

Rated 5 out of 5 stars

Great experience with C&M

Lisa responded extremely quickly to my application and was really helpful and kind throughout. From initial application to job offer took only 5 days which included one online interview and one in person interview! Lisa made the process pain free and was reassuring throughout. I would highly recommend C&M specifically Lisa!

March 9, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful - I'll pass this on to Lisa. Thanks Lynda!

Owen

Rated 5 out of 5 stars

Exceptional service

Exceptional service! I have used them in the past and will continually use them when in need of work as not only are they proactive with seeking new roles for you but they are very hands on and friendly and make the entire process as seamless as possible. I send special thanks to Harri whom was exceptional with her communication as well as Jacky and Alex. Keep up the stellar work.

March 31, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What a wonderful thing to read - thanks so much! And congratulations on the new role.

Owen

Rated 2 out of 5 stars

Truly Disappointing Experience

After being made redundant and as a travel industry professional with 20+ years experience, I was excited to see all the amazing opportunities listed with C&M.

Believing I had a lot to offer, I submitted my CV, hoping that a member of the recruitment team might pick up the phone to learn a little more about me, my experience and take ownership of trying to help me find a new role. How wrong I was!

After hearing nothing, I applied for a role that I believe I was qualified for….. 2 weeks past and zero contact. When I chased, I was told that the role had been filled. Again, no offer to call me to discuss my CV…. I was told if anything suitable came up, they’d be in touch….. Well, how could they tell what might be suitable without even having a conversation with me?

As weeks and months went by, I consistently saw roles that would be suitable, but heard nothing. Every time I applied, I heard nothing and had to chase.

Ultimately, I was left feeling completely useless and invisible, with no assistance or guidance to secure a new role.

I see so many amazing positive reviews from people who have been lucky to have a different experience to me and am truly happy for them. I just wish that someone
at C&M had been willing to do the same for me.

March 28, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Stephen, I'm very sorry to hear about this. I'd really like to find out a bit more about your experience with us and discuss this more with you, so could you please send an email to me at owen@candm.co.uk? Thanks a lot.

Owen

Rated 5 out of 5 stars

Great professional experience

Great experience, especially with Amy, she was looking after me during all the process.
She is very professional, I was very happy with her. Before I started new job, she called me and wished me good luck, it was really lovely and professional from her.

January 24, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much, Oksana!

Owen

Rated 5 out of 5 stars

Excellent service

Tim is was brilliant kept me informed through the process of gaining my new role

February 23, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Sandra - and congratulation again on the new role.

Owen

Rated 5 out of 5 stars

The best travel recruitment company around.

One of the best travel recruitment companies out there - have been working with C&M for many years now and they always go out of their way to find you the right role, tailored to your needs and experience where others don’t.
Couldn’t recommend more highly. A special shout-out to Rachel. You’re a star : )

February 14, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks a lot for leaving this review, Matt!

Owen

Rated 5 out of 5 stars

C&M are The Best!

C&M were the only agency I have used that made me feel genuinely valued as a candidate. Rachel Elmore is fantastic! I cannot praise her highly enough. Her guidance and support throughout the interview process gave me the confidence to do my best and I was successful and accepted for the role. The best experience I’ve had in my 25 year career!

February 13, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much! And I'll make sure Rachel sees this.

Owen

Rated 5 out of 5 stars

C&M worked well for me and the client

C&M worked for me and the client

Duncan was always available and kept in contact with me at all time, always happy to answer any questions or concerns.

He negotiated on my behalf and the contract was signed with all parties happy.

December 16, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant - and congratulations again on the new role!

Owen

Rated 5 out of 5 stars

First contact to Job offer in 2 weeks.

Less than 2 weeks from contacting Rachel to having a job offer in my hand returning to travel after a covid enforced break. Couldn’t be happier!

January 27, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks Ben!

Owen

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, the agent I dealt with was superb.

December 23, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this feedback, James.

Owen

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