C&M Travel Recruitment Reviews 

415
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional approach, and supportive attitude, making the job search process smooth and efficient. Many highlight the excellent communication and support received throughout the recruitment journey, appreciating being kept well-informed. Reviewers often felt genuinely cared for, noting the team's active listening and effective matching with suitable roles. Consumers appreciated the personalized guidance and valuable advice, which helped them feel prepared and confident. Many also highlight how the company goes above and beyond, ensuring a positive outcome and making the process feel calm.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the compassionate and excellent... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

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No recent history of asking for reviews

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4.9

All reviews

(415)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and very operative team specially…

Great and very operative team specially Rachel, Kelly are very helpfull. I am greatly appreciate them that I at last reached my lovely great job😊 in a very short time, very pleased for that.
Thanks a lot all of you super team.

January 5, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks so much, Jeyran.

Owen

Rated 5 out of 5 stars

A wonderful experience in seeking a new…

A wonderful experience in seeking a new role thanks to the excellent help from Lisa. So friendly and efficient. I am very grateful. Thank you.

November 2, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this, Kathy - we really appreciate it.

Owen

Rated 5 out of 5 stars

THE BEST TRAVEL RECRUITMENT COMPANY

The best travel recruitment company ever! Not only did I land a dream job of mine the service and support I received from Rachel was fantastic! Rachel was with me start to finish, if your looking for a new role Rachel is the one to contact. I would just like to say also a thank you for all your support and help, I wouldn't have done it without Rachel! :)

December 2, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Wow - what amazing feedback! Thanks so much, Lauren - I'll pass this on to Rachel.

Owen

Rated 5 out of 5 stars

Amy and Duncan were on top of things…

Amy and Duncan were on top of things from day one and were always a quick call or email away. They feedback and insight was invaluable being new to the UK.

December 1, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Carrie - we really appreciate the feedback.

Owen

Rated 5 out of 5 stars

The team at C&M was great

The team at C&M was great, and a special thanks to Duncan for helping me to get this job.

November 9, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks Paula!

Owen

Rated 5 out of 5 stars

Professional approach

Quick response times, attention to detail, listened to my demands and needs, equalling putting me forward for the correct job role and company. Great knowledge of the industry we are in.

November 17, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Andrew.

Owen

Rated 5 out of 5 stars

As always this is a great recruitment…

As always this is a great recruitment company . Always find you the best jobs totally recommend them

November 1, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks Lisa!

Owen

Rated 5 out of 5 stars

Lisa was fantastic!

Lisa was fantastic!
Thank you so much for everything !
Very happy in my new role. 😊

November 1, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant to hear - thanks Alex!

Owen

Rated 5 out of 5 stars

Highly recommend Mark

Highly recommend Mark. Not only personable but he really listens and takes on board your job needs and manages to deliver the goods.

November 4, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Paula!

Owen

Rated 5 out of 5 stars

Not your average recruitment company

Amy contacted me from C&M travel with details of a job.
She was very friendly, knowledgeable & professional.
She kept me informed on the progress of my application, and was very happy for me when I got offered the job.
Excellent service, I would definitely recommend.

September 14, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much, Shirnett!

Owen

Rated 5 out of 5 stars

Amazing experience from the team

Amazing experience from the team, the service from start to finish even with a hiccup was so very professional and would highly recommend everyone there. Thanks team

September 1, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, James - I'll pass this on to the rest of the team.

Owen

Rated 1 out of 5 stars

Shocking experience

Never got a contract, never got my calls or emails returned. Overall bad service and shocked to think I handed my notice in at my current job expecting to start a new job. Would never use or recommend this recruitment company.

October 20, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Meg, I'm really sorry to hear that you had a bad experience with C&M. We always urge every candidate to not hand in their notice until they receive a written offer or contract for their new role, so I'd like to find out a bit more about your experience - can you please email me at owen@candm.co.uk? Thanks.

Owen

Rated 5 out of 5 stars

Professional service

Lisa Cain-Jones was exceptional guiding me all the way. Offering interview tips, which helped me bag the role

August 8, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

I'll pass this on to Lisa - thanks Wendy!

Owen

Rated 5 out of 5 stars

Have used c&m several times

Have used c&m several times. Always been very good, finding quality jobs and looking out for my interests.

August 27, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant to hear - thanks so much, Jason.

Owen

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