Candy Kittens Reviews 

Ordered via a promotion on my phone so only had to pay postage in novermebr 2022. Unfortunately I have not received my order nor have I received any update or email saying it has been dispatched. I have sent them numerous emails and have recieved the same response, that my order will be dispatched shortly and a link for me to track my order (which does not work)
This is my first experience ordering from candy kittens. I only had to pay £3.49 for postage, however this has nothing to do with that its the fact that my order has not been recieved which was place in November 2022.

Ordered via a promotion on my phone so only had to pay postage. Unfortunately i have not received anything as my order has been mis delivered. I sent them an email on 15/02 and still awaiting a proper response.
This is my first experience and last, not their fault my item has gone missing but their customer service is sorely lacking. It’s well over the two day response they advise of.
Would not recommend this company however i do want my £3.49 postage refunded

Ordered 1 week ago, not even shipped the item yet. Didn't respond to my email with order number. Seems scammy

Dreadful, i ordered a box of their finest selection with 2 large bags of each flavours (for my kids) and they included a sticker sheet as a extra treat?. I asked for an additional sheet, to avoid arguments (and I would've happily paid for it too) to be told "We cannot send an extra sheet" (due to the aforementioned above).

Disappointed in a big way, let the kids squabble, eh?

I wish there was a trial package of flavours to buy I’d have been so happy to reorder but this way will have to reorder without They are delicious

I placed an order before the big "50 percent off" campaign, which I decided I wanted to return.
I emailed Candy kitten and asked for instructions on how to return as that’s what you’re supposed to do according to their website.
I’ve since had three replies with not one of them actually reading my query, one person thought I was reporting a damaged box, one person thought I wanted a refund without sending anything back and blew me off (incredibly rude) and the last person just sent me a template saying they’re busy and will get back soon. That was a week ago. It’s nearly been three weeks of having this box stood in my hallway, £40 worth of candy which is money I’d like to get back to my bank account. Funny thing is you can only return for 30 days so I'm wondering if that’s what they’re aiming for before they respond.
Would never trust this company with my money again.

So Candy Kittens done a 50% off promotion which was clearly highly subscribed. This hamper included an advent calendar. I ordered 4 in mid November and I am still waiting for them. Obviously the kids don’t want an advent calendar in the middle of December! They’ve said they’ve sent out replacements which I also haven’t had. It’s a bit of a mess tbf. I won’t be buying here again.

Terrible customer service! Ordered advent calendars on the 11th November. Didn’t arrive till the 4th December. Delivered and left outside in the rain for 8 hours, I contacted customer services who gave me a 20% off code as a ‘gesture of goodwill’. Like I’d want to order again, no thanks!

Still no sweets or no refund. Keep being told to wait. It’s been a month. Feels like a con scam company.

The sweets are gorgeous as expected, the concept and final product look great. There was a delay in production and delivery which resulted in taking 20+ days and missing the start of December. It was dissapointing that it was a known issue yet customers weren't contacted - this could have allowed people time to get a back up calendar in place- unfortunately children aren't so understanding about manufacturing issues. Also and possibly I missed small print but it had to be self assembled which took time and wasn't expected at that price point.

The delivery took too long, it was 9 days from order to receipt.
However the surprise box was great value and all the flavours in it tasted great, not artificial at all. What I love most is the tangy outside and the chewiness and the size of each chew is just right.

Fantastic deal on half price sweets and calendars for the children. Delivery was delayed but it was to be expected. When it arrived, I was disappointed because my box was delivered open with a few items missing- however the rest of it was in lovely condition. I contacted to say about the issue to see how it would be resolved and already replacement items have been dispatched with no questions asked- brilliant customer service and tasty sweets. Thank you 😊

Like so many other people in here ordered advent calendars and never turned up. Generic response tracking that does not work and confusion on when the item was actually sent if at all. It is a real shame because the sweets are great and we were looking forward them

I took advantage of the 50% off discount code and bought some Christmas presents for an absolute STEAL! Yes the shipping was delayed, but seriously, did you die? The discount was an error which they fulfilled and then coupled with the strikes, I was expecting it to take a little longer.

Anyway, great sweets!

Ordered an advent calendar on the 16th November. Order details stated delivery in 5-7 working days. Today is the 5th December and I still haven’t received my order.

Order an advent calendar for Christmas and It's taking more than two weeks to arrive when they said 2-7 working days.
Already December and I don't have it

Ordered Nov 11th, two advent calenders and a bundle. No tracking, no delivery, generic response, very annoying!
Sick of hearing its on its way after many long days and nights!
Jamie messed up with his code... mmm
Awful customer service.
Dec 4th no advent calenders.. Embarrassing!?!!
UPDATE:
Eventually they responded today, parcel would be delivered today but they promised to refund me. Got home parcel arrived advent damaged.

We can’t say anything about the Advent calendar yet because after 14 days it has not arrived and this is not only to blame on the postal strike as the order was only dispatched after 8 days.

Terrible terrible TERRIBLE experience ordering from Candy Kittens! I took advantage of a guerilla marketing gimmick on November 10th where they pretended they were leaking the founder's fiance's private 50%-off discount code, and ordered a christmas hamper and some additional advent calendars thinking I was being very organised. A week later I realised the items had not arrived, so I sent them an email, no response. Contacted them on insta DM, same thing. It was only when other people started making the same complaint that they finally addressed the issue on their social media and via an infuriatingly flippant newsletter. To those of us with a modicum of common sense, it's clear they decided to put out this code without limiting the number of times it had been used, and without having inventory or the warehouse to handle it in place. Classic business mistake that you wouldn't expect from a company like Candy Kittens and in this day and age. To add insult to injury, they continued to market the advent calendars on social media and the founder continued with his bloody irritating instagram posts, all the while ignoring the hundreds of comments from angry customers. It's now December 3rd and I still haven't received advent calendars ordered on November 10th. Complete and utter disgrace, I will never be ordering from them again.

Apart from the fact the sweets are delicious, the customer service that I received today from Laura was outstanding.
There had been an error with my order - I get it, these things happen - and Laura sorted me out so quickly and with a lovely message telling me I'm amazing *blush*
Thank you for making me smile