Candy Kittens Reviews 

472
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered Nov 11th, two advent calenders and a bundle. No tracking, no delivery, generic response, very annoying! Sick of hearing its on its way after many long days and nights! Jamie messed up... See more

Rated 5 out of 5 stars

This is a joyous, delicious, clever and uplifting brand with great vegan sweets! What more can I say. As a sad vegetarian who hasn’t been allowed a marshmallow or chewy sweet for decades, and a lactos... See more

Rated 5 out of 5 stars

Being vegetarian I had resigned myself to the fact I would not be able to enjoy flavourful sweets again. I found candy kittens in my local supermarket and have been hooked since, by far the best vegan... See more

Rated 1 out of 5 stars

This review is a ZERO for the sexualisation of CHILDREN, whoever sells these disgusting products should be fined and called out.I've heard it one of those Made in Chelsea fellas who owns the company... See more

Company replied

Company details

  1. Confectionery

Written by the company

We make gourmet sweets with big flavour, honest ingredients - and absolutely no nasties. No gelatine. No palm oil. No fake stuff. Instead, we’ve made a commitment to do good - for people and our planet. We're 100% plant powered and 100% irresistible.


Contact info

3.1

Average

TrustScore 3 out of 5

472 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(472)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Get your mittens on some Candy Kittens 🥰

These sweets taste delicious, really fruity and wicked colours. The customer service is amazing, and if you want to be notified about new products, you can - you sometimes get a free sample to try when a new product is coming out.
The packets are colourful and creative,the sweets contain fruit juice, natural flavours and colours and don’t contain palm oil, and most importantly for me, they are vegan. My husband is definitely not a vegan, but he absolutely loves these, they are his favourite sweets…. and mine. I really recommend them

May 21, 2024
Unprompted review
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Reply from Candy Kittens

We're so glad to hear you and your husband are loving them! Thanks so much for the great review 🍬

Rated 5 out of 5 stars

Once you start, you can’t stop!

Can not get enough of these sweets! They taste so amazing. Once you start, you can’t stop!

May 18, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review! It's great to hear you love them🍬

Rated 5 out of 5 stars

Amazing experience

I've always loved the Candy Kittens sweets, they taste delicious and the branding is fun in a seriously mature way.
I recently had a very special request and they went above and beyond to support. Candy Kittens team are friendly and treat their customers as unique individuals. It was an amazing experience. Thank you!

May 4, 2024
Unprompted review
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Reply from Candy Kittens

We're so glad you're a fan of our sweets, and that we were able to help! Thanks for taking the time to leave a review 🍬

Rated 5 out of 5 stars

Katy from the Candy Kitten Support Team…

Katy from the Candy Kitten Support Team needs a massive shout out! So kind and lovely to me via email. Definitely gained a customer for life. Really helped me out with the most random request. Deserves all the best things ever!!!!

May 8, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review! So glad we could help you out, enjoy your sweets 🍬

Rated 5 out of 5 stars

The yummiest sweets ever!!

The yummiest sweets ever! They are so tasty and I love that they are vegan too, will always be my go to treat

April 29, 2024
Unprompted review
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Reply from Candy Kittens

So great to hear, thanks for leaving a review! 🍬🌱

Rated 5 out of 5 stars

The best sweets ever

The best sweets ever! Jack and Lizzie are super helpful and the whole team are a dream to work with. Best product, best team!

May 1, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for your review, so glad you had a positive experience with us 🍬

Rated 1 out of 5 stars

Vile

What a vile disgusting company pushing filth on our children.

April 27, 2024
Unprompted review
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Reply from Candy Kittens

We’re sorry you find our collaboration with Netflix Sex Education offensive. We’re big fans of the show and decided to collaborate with them to broaden the reach of important topics that the show brings to light. We feel passionately that the topics discussed within the show resonate with our consumers (20-30 year old females). Whilst children may also enjoy our products, we do not market towards them and they’re not our intended target consumer.

Our partnership with Netflix is for a limited period, and it's unlikely you will be able to find them in stores for much longer. We are also working with our grocery partners to implement age restrictions on this product where possible.

Please be assured that your comments have been passed on to the relevant people for their consideration.

Rated 5 out of 5 stars

Excellent

Excellent customer service - my advisor was Katy, she was very helpful and quick to respond & resolve.

April 25, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review - I'm so glad we were able to help, hope you enjoy your sweets🍬

Rated 5 out of 5 stars

fast efficient delivery

fast efficient delivery, easy to use and order website and best of all, great tasting sweets

April 19, 2024
Unprompted review
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Reply from Candy Kittens

Thanks for the great review! So glad you enjoyed your sweets 🍬

Rated 5 out of 5 stars

Katy is incredible

Katy is incredible! I contacted Candy Kittens because I love their sweets so much and had a query that I thought wouldn’t get answered but Katy from customer service replied very promptly and sorted it out for me seamlessly. She is so incredible and kind. 5 stars for the sweets and a 10 for the customer service. Thank you so much!

April 11, 2024
Unprompted review
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Reply from Candy Kittens

Hi Zara, thanks so much for your lovely review! I'm so glad we were able to support and you enjoy our sweets.

Rated 5 out of 5 stars

Amazing Product & Service 👏🏻

Many thanks to Katy for handling my query so swiftly. I just wish other companies valued customer care as much as you guys do!

What a breath of fresh air!

Not only is the customer service 1st class so are the sweets! I can’t get enough of them!

P.S - please bring out a large bag of Eton Mess, I’m obsessed 🤪

April 4, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review Darren! I'm so glad we were able to help and I've passed on your product suggestion to our team...🍬👀

Rated 5 out of 5 stars

Excellent service

Katy was very helpful in resolving my query. She was very quick in responding and I am very satisfied with the solution we came to.
Zara

April 4, 2024
Unprompted review
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Reply from Candy Kittens

Hi Zara, thanks for taking the time to leave a review, I'm so glad I was able to support - enjoy your sweets!🍬

Rated 5 out of 5 stars

I was introduced to these by my…

I was introduced to these by my daughter and have become a favourite treat, there are more economical choices out there however I would rather buy a few quality products than a large quantity of poor products with inferior ingredients.

February 21, 2024
Unprompted review
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Reply from Candy Kittens

Hi Paul, we love that we're a favourite of yours, thanks for taking the time to leave us a review - we appreciate it!🍬

Rated 5 out of 5 stars

Great service

Cannot fault this company. Ordered some candy kittens sweets one morning, by the afternoon I had an email to say they were being despatched & they arrived the next day.
I have always found candy kittens delicious & when you get good service ypu go back time & time again

January 25, 2024
Unprompted review
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Reply from Candy Kittens

Hi, thanks so much for the review! We're so glad you enjoyed the sweets.

Rated 5 out of 5 stars

The Candy Kittens team is so helpful

The Candy Kittens team is so helpful, kind and sweet! When I had a small issue with my order, they were so quick to respond and immediately resolved my issue. They truly embody “all good, no nasties” ❤️

CK > every other sweet company

January 19, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review! We're so glad we were able to help and hope you enjoyed your sweets.

Rated 5 out of 5 stars

The BEST vegan sweets

I am obsessed with these sweets, especially the Eton Mess flavour. I bought these for my housemate and she's already placed an order for more! I can't believe they're vegan too :)

February 6, 2024
Unprompted review
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Reply from Candy Kittens

Thanks so much for the review! It's great to hear you're enjoying our plant powered sweets.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. Katy handled my query very professionally and very quick. Very happy with the service 😀

February 9, 2024
Unprompted review
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Reply from Candy Kittens

Thanks for leaving a review - I'm glad we got everything resolved for you! Hope you enjoy your sweets when they arrive.

Rated 5 out of 5 stars

Message candy kittens

Message candy kittens
A lovely lady/ girl messaged back her name is Katy
She was so polite and kind
A real credit to you :)
Thank you for your kindness
From Katie B

February 6, 2024
Unprompted review
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Reply from Candy Kittens

We're so glad you had a positive experience with us! Thanks for taking the time to leave us a review.

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