CannyCo America LLC Reviews 277

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Exceptional collar. You’d think my 1yr old puppy was bred for dog sledding, that is until we purchased her Canny collar! She’s like an entirely different dog on walks. We’ve tried no pull D rings on t... See more

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Rated 5 out of 5 stars

Purchased a canny no pull collar and lead for my 18 mth German shepherd who is a puller as she gets excited. Tried another well known make beginning with H, And she managed to chew through the small... See more

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Rated 5 out of 5 stars

Having used other dog headcollars, l can honestly say that the Canny Collar is my "go to" no matter what age or size dog. Compared with other reputable brands my dogs are always happy and comfortable... See more

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Rated 4 out of 5 stars

On recommendation from another dog owner we ordered a Canny Collar to try and stop our 11 month old Border Collie pulling when on his lead. Collar was promptly delivered and seems well made. Whilst ea... See more

Company replied

Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

CannyCo America manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

277 reviews

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Rated 2 out of 5 stars

The collar was too complicated for us…

The collar was too complicated for us and offered no advantage to walking our reactive Great Dane. It offered greater complexity with no increase in control of lunging at over the double the price of the Gentle Leader. The little piece of plastic piece below the throat was cheap and looked vulnerable to breakage. The idea of it being more ergonomic is nice but I’m not convinced it’s more or less punishing than a Halti or Gentle leader or even a prong collar. When I went to read the fine print on returning the collar (buyer pays for return-fair enough). But then I saw the seller created 2 opportunities to refund less by charging for restocking fees or if the collar was soiled to deduct a percentage as well. They are more generous with exchanges which we didn’t want. I returned it in pristine condition and will hope for the best.

March 10, 2023
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Reply from CannyCo America LLC

Hi Debra - we're really sorry that the Canny did not work out for you and your Great Dane. The plastic piece you refer to is actually made from acetal, a thermoplastic used for the plastic components that sit next to the engine in cars. It is designed to withstand heat and pressure and so despite its appearance, it is in fact very strong. We do not used a metal piece here as some dogs experience and allergic reaction to metal. In terms of 'punishing', it cannot be compared to a prong collar whatsover, which tightens and forces prongs into the dog's neck. As with a regular collar, once you fit the Canny, it stays in one position around the dog's neck and does not tighten. A totally different concept. If your collar is in a new and resaleable condition as you say, we will happily refund you but we do not feel it is unreasonable that if a collar is dirty, smelly or otherwise not fit for resale, that we deduct a percentage. The customer still receives the majority of what they paid while we dispose of a collar unfit for resale. But the vast majority of customers that request a refund receive the full amount.

Rated 3 out of 5 stars

Sturdy but nose piece too long

I liked the sturdy construction, and love how it keeps the head upright, but feel the critical nose piece is too long for my Aussies. It seems to have too much length behind the head for proper control. I’m trying to figure out a way to cut it or shorten it and still have it be functional.
Updated: Both dogs’ high neck measured 15”. We ordered size 4 then exchanged them for size 3. Still seems to be too much ‘nose’ rope length. I could take off take the carabiners, but we *like* those carabiners so the dogs can wear it as a regular collar when not in training. Not sure how to adapt it to my needs.

March 16, 2023
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Reply from CannyCo America LLC

Hi Terri - can you confirm please that you are not attaching the leash to the carabiners? These are only for off leash only. This could be making the nose band length too long for you also. If you could send us an image at usa@cannyco.com so that we can see the problem, we can happily provide more advice.

Rated 5 out of 5 stars

Very Happy Canny Collar User!

I have been a professional dog walker for nearly 14 years. The Canny Collar is the absolute best collar I have ever used for training dogs not to pull while walking on a leash. For me & my dogs, it has been a game changer. I have recommended it to numerous clients & neighbors, and they are extremely happy with the results. I will continue to use the Canny Collar for years to come.

February 18, 2023
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Reply from CannyCo America LLC

Wow Michelle, that's a fantastic recommendation, thank you so much for sharing it with us. 🙌 We're absolutely thrilled that you are getting such great results with your dogs on the Canny. There's nothing like being able to walk your dogs without stress or fear of being pulled over is there?! We know how it feels. Thank you so much also for recommending our products, we're just a small family company so that especially means a lot. 😊

Best of luck with training your dogs and if we can help with anything else, please don't hesitate to get in touch. 🙌 🐾

Rated 5 out of 5 stars

Best collar for any size stubborn dog

First the best collar. It’s my second time I’m buying it.
Second, communication is amazing. Mike answered all my questions.

February 28, 2023
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Reply from CannyCo America LLC

Thanks for taking the time to share your positive experience with us Polina and also for your kind words, we're glad we could meet your expectations on customer service. Good luck with your training, hope you enjoy many happy walks together. 😊 🐾 🙌

Rated 5 out of 5 stars

Well worth it for dogs that pull

This collar is a game changer and was a recommendation from our dog trainer. My dog used to pull quite often but he adjusted very quickly to the new canny collar and walks calmly by my side. In the past, I have only felt comfortable using harnesses because he is a shar-pei with a lot of wrinkles around his face. I never trusted a collar until this one.

February 27, 2023
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Reply from CannyCo America LLC

Thank you so much for sharing your positive experience with the Canny Collar, we're delighted that it has worked well for your Shar Pei. 🙌 We have had feedback from other owners of your breed to say the same thing, that because of all the wrinkles, it's very difficult to find a head collar that will not only fit well but, and most importantly, one that is comfortable for your dog. Good luck with your training, we hope you both enjoy many happy walks together. 😊 🐾

Rated 5 out of 5 stars

Quality product that arrived quickly

Quality product that helps us tremendously with our golden retriever who gets more than excited for her walks! The collar and leash arrived quickly. Thank you.

February 27, 2023
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Reply from CannyCo America LLC

That's great news Heather, thanks for taking the time to share your positive experience with us and also for your kind words, we're glad we could meet your expectations on customer service. Good luck with your training, hope you both enjoy many happy walks together. 😊 🐾 🙌

Rated 4 out of 5 stars

when amazon failed to deliver,we made a…

when amazon failed to deliver,we made a direct call to florida and was helped by a real person to get our collar...which did arrive a little later than was told but not his fault and at least we got our dogs new collar

February 16, 2023
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Reply from CannyCo America LLC

Thank you for sharing your experience Dean and we're glad that our Florida office could finally sort you out with your order where Amazon let you down (we have no control over Amazon, sorry). Good luck with training your dog and please don't hesitate to contact us if we can help with anything else. 😊 🐾

Rated 5 out of 5 stars

Good products

Quick delivery. I particularly liked the option to not have packaging. Nice products but our adult ( rescued) dog is taking time to get used to the collar and still gets stressed. Canny collar provided us with useful links to try to overcome this. Thanks

January 25, 2023
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Reply from CannyCo America LLC

Hi Rebecca - yes, some dogs will take a little more time than others to get used to any head collar. You may find the info on these pages worth looking at: https://www.cannyco.co.uk/pages/faq (general advice on all things to do with the Canny Collar) and https://www.cannyco.co.uk/pages/puppy-lead-training-canny-collar (although this is a page aimed at puppies, there is useful info on how to get your dog used to a head collar). We hope that helps. 😊

Rated 5 out of 5 stars

Couldn't have asked for better

Fantastic customer service, super fast delivery and good, strong reliable dog accessories

January 25, 2023
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Reply from CannyCo America LLC

Thank you so much Hayley for your kind words, we are delighted that we could meet your expectations on customer service and product quality. 😊

Rated 5 out of 5 stars

brilliant service

Very quick delivery and when I ordered the wrong size they exchanged it straight away.
The item is very well made and im happy with it.

February 3, 2023
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Reply from CannyCo America LLC

Thank you for your positive feedback Claire, we hope you and your dog enjoy many happy walks together. 😊 🐾

Rated 5 out of 5 stars

Love this collar

Love this collar. It does everything that others do without rubbing the side of my girls face or eyes. It pulls up from the top rather than the side.

February 2, 2023
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Reply from CannyCo America LLC

Thank you for your feedback Janet, much appreciated. Good luck with training your dog. 😊 🐾

Rated 5 out of 5 stars

Perfect fit

Fantastic website which is full of information about the products
It has made walking our 2 Goldendoodles a pleasure, they are easy to fit and soft for the dog

January 21, 2023
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Reply from CannyCo America LLC

Thank you for your kind words Alison, I think it's the first time anyone has complimented our website so we're especially chuffed on this wet and miserable Friday morning. 😊 😂 We're delighted that you are enjoying walking your Goldendoodles with the Canny and that you all have many more happy walks together. 🐾 🐕 🙌

Rated 5 out of 5 stars

This one really does work!

Having tried a number of other anti-pull collars with my previous dogs over the years and always been left disappointed, I was sceptical about their performance. My current dog, however, weighs in at over 40kg and is inclined to pull badly on the lead in some situations, which prompted me to look again at the subject. After reading online reviews/information and speaking to several fellow dog walkers, I decided to try the Canny Collar and couldn’t be happier. Firstly it is well made and robust, giving me every confidence that it will last. More importantly though, the results from first use were genuinely incredible. After a handful of unsuccessful attempts to remove the muzzle loop by swiping with his paw or rubbing against my leg, he quickly settled in to wearing it and is now so easy to control. I can take him into shops/cafés etc without fear of embarrassment and leave my wife to hold him without coming back to find her flat on the floor! Highly recommended.

January 18, 2023
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Reply from CannyCo America LLC

Wow Julie, that's a fantastic recommendation, thank you so much for sharing it with us. 🙌 We're absolutely thrilled that you got such a great result! We're also glad that we could meet your expectations on our product. Good luck with your training, hope you enjoy many happy walks together. 😊 🐾 🙌

Rated 5 out of 5 stars

Faultless experience

Placed online order on the Saturday and goods arrived the following Wednesday well wrapped and great quality product

January 15, 2023
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Reply from CannyCo America LLC

Thanks Angie, we're pleased that you had a positive ordering experience with us. 😊 Good luck with your dog training! 🐾 🐕

Rated 5 out of 5 stars

A great product for a GSD…

A great product which fits my German Shepherd perfectly. The Halti equivalent squashed his lips and rubbed them raw.

January 12, 2023
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Reply from CannyCo America LLC

Thank you Dorothy, we're delighted that the Canny is a better fit for your GSD and that you can now both enjoy your walks. 😊 🐾

Rated 5 out of 5 stars

Exceeded expectations

I ordered a new Canny collar and lead for my Golden Retriever who ate the previous one. It was ordered on the 9/1/23 and I was delighted when it turned up this morning 10/1/23. I have used the collar before and it’s amazing and really help my dog walk without pulling. I recommend this family run company and the collar 💯

January 10, 2023
Unprompted review
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Reply from CannyCo America LLC

Thanks for taking the time to share your positive experience with us Caroline and also for your kind words, we're glad we could meet your expectations on customer service. Good luck with your training, hope you enjoy many happy walks together. 😊 🐾 🙌

Rated 4 out of 5 stars

Thanks for your advice

Update. 9/01/2023.
Thank you for your advice, i have tried what you advised and it is better with regard to dogs slipping nosebands.

I bought canny collars for both my rescue dogs and to be honest, I was disappointed. Although there was a small improvement in pulling they were both able to slip the noseband off really easily which made walking a frustrating experience, having to replace the band over their noses every so often. Extra complicated when walking two dogs because while your replacing one noseband, the other dog slips their noseband off!!

January 8, 2023
Unprompted review
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Reply from CannyCo America LLC

Thanks for your feedback, we really appreciate it and sorry to hear you are having a problem with the slip line coming off your dog's noses. We do have a special section on our Help & FAQ page that deals with this very problem which you can find here: https://www.cannyco.co.uk/pages/faq.

We hope this helps you fix the issue but if you need any more help, please contact us via our website www.cannyco.co.uk and we'll do our best to get you walking your dog the way you'd like to.

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