CapBeast.com Reviews 

STAY AWAY!
They have been emailing me both confirming that the hats are ready to ship but delayed. Months ago I asked for a refund. Only get automated responses.
Edit:
They took 6+ months to ship hats that were spelled wrong and then resent new hats months later instead of issuing a refund. Complete hassle and terrible customer relations.

Ok we finally received our hats after many months and they turned out great good quality caps and the logo is perfect I have to give them this review for the workmanship but they fall very short on time promise if you are extremely patient than you will love the hats! WAKE UP CAPBEAST GET UR STUFF TOGETHER ON TIME YOUR WORKMANSHIP IS GREAT

Zero Stars. Ordered June 18th. July 23rd, and not a single update on my order other than “pending” and identical canned customer service responses. Asked for a refund and to cancel order with no success. At worst Capbeast is fraudulent and at best they have terrible customer service. Never again.

Williams King Don · Jul 18, 2020 Verified customer
Hat
My son is 10 he called all excited about 1 month prior to Father's Day Saying not to check his chore card he has a chore visa card to learn how to say money that he makes $30 a week doing his chores from cutting the lawn to all the odds and ends picking up dog poop blah blah blah blah. He was so excited he told me that he paid for extra shipping and handling and not look at the purchase so I wouldn't know what I got. I asked him if he checked the website first to make sure it was legit or a scam he said he thought it was legit he is 10 years old.
Father's Day comes Father's Day passes I finally look up what he purchased on cap beast. About a month has passed since Father's Day I called the company Facebook company they told us that it was because of Covid I've asked for a refund I have not heard anything back after ask for the refund they blocked my messages this place is a scam they should be shamed full of themselves from stealing from people to be quite honest I am very pissed off about this and I want to spread the word about this Internet scam company.

This company is bad news. Placed an order on May 21, 2020. Spent well over $100.00. Well, its now July. No updates, no contact regarding my purchase. Sent an email, waiting on response. If I receive nothing from this company in the following weeks, I will report them. This is truly unacceptable. Do yourself a huge favor and look elsewhere for designing hats. This company is not worth your time and certainly is undeserving of your hard earned money!

Gave me the run around for 2 months with no real updates on my order, just cookie cutter responses to keep me on the line. I cancelled my order through paypal and paypal refunded me. They are a scam, dont use this company

TL;DR - Took 6 months and about 30 emails to deliver one hat with poor stitching. Don't bother.

Ordered one hat December 4, 2019.

No hat or update for 6 weeks so I emailed support. Response said it's in the queue and should be out shortly.

Another month later, nothing yet. I emailed support again and got the same response. Requested a refund and they offered a 20% refund and would still send the hat. I foolishly agreed. No 20% refund was ever issued.

Five months after the order date I contacted support again requesting a full refund and to cancel my order. Response just said that order was in progress.

After multiple follow-ups without a response, support said that the order was being filled.

Received the hat 6 months after my order date. To top it off, the stitching quality is terrible.

I highly recommend going elsewhere. Don't bother with Cap Beast.

I would give it zero stars if I could.
I ordered ONE mesh-stretch fitted hat on April 1, 2020 and have yet to receive my order almost 3 and 1/2 months later (it is now July 13, 2020). When I was first emailing Capbeast about my logo design, they responded to me within 24 hours. Then, as soon as I made my payment, they disappeared on me. I emailed them a month after my purchase and they responded that with corona that the orders will take longer than their stated 4-6 business weeks. So I waited. Then last month, I checked in again TWICE and no one responded. So I asked for a refund. Again, no response. Finally, last week, I emailed them again describing my dissatisfaction with the whole process and TODAY someone responds with the same email content they sent previously. I'm so tired of this. This was supposed to be for my friend's birthday in April and now I'm going to have to reorder from somewhere else. I just want results or a refund. I also called them on their phone number today and of course it says "they have too many customers in line" so to "leave a message" and that they'll "get back to me." I highly doubt it, but I'm going to pester them until something is done!

Unbelievable fraud of a company. I ordered a hat in December 2019 and they immediately charged my credit card. I've contacted them multiples times over the past SEVEN months asking for status then ultimately a refund. They were responsive to my inquiries but never offered a refund. I just received an email stating they are shipping the hat. I'm completely in disbelief that they're sending an item I ordered for Christmas in July. I can't even dispute the charge with my credit card because its been over 60 days. So they're taking $48 of my hard earned money for an item that I don't even need or want anymore.

I ordered a hat threw here in December of 2019. I STILL have not received it. So I asked for a refund. They said it would take up to 5 weeks. Well 3 months later, and I still haven’t even gotten a refund. This place a scam and needs to be reported and shut down!! 70 bucks. 70 bucks that I could be using to get the things I need but no. Not to mention they blocked me from being able to email them or anything. Bogus company full of nothing but fraud!

Ordered in 2019 October. In like the 6th month i said forget the cap just give me back my money, i still doesn't get my money back, but now they didn't even write me back.. No idea why but we had several discussions about the logo i provided and to make it in a way which going to look great. Just for that? Disappointed. I even ordered a cap like 4 years ago and that one i get like in 1 month but i live in Hungary and that was really good.What the hell happened with this company. Why are they still taking orders?

Scam. All the other comments saying this is a scam is correct. I have not received a hat I tried to order in Nov 2019. Report them to econsumer . gov

Yes, my order took some time, but look what’s been going on in the world. I ordered in March and got my order in June. They were always in contact with me, never left me hanging.
My hats were so AWESOME, we have to order more! We did a custom logo, they worked with us to make it perfect! Excellent job, CapBeast!

I was extremely happy to find a website that would make a single custom hat, but really wish I read the reviews here before dropping $50 on something that would never be received. I've only been waiting for a little over 3 months, which is far shorter than some others I've read. I've gone through the same "customer service" people that keep feeding me pipe dreams about a hat that will never be produced. I even gave them the benefit of the doubt considering the slow down from the pandemic, but I'm fairly certain I will never receive this hat. Now I'm fighting with my credit card company to dispute the charge because it is so old. Do yourself a big favor and do not place an order with this "company".

Back in mid-December, I ordered 4 hats for $220 (unit price of $55) because I was willing to pay that for a custom design. Still haven't gotten them - still get excuses every time I talk to them. They always say I will be informed of things; however, they have never, not once, reached out to me first. I always have to reach out. Keep in mind, I wasn't pestering at first. I'd let it drag out for months, then recently, I just realized this was absolutely ridiculous and outrageous and no excuses can be applicable for the timeline and info they had been giving me. Reports of it in the production line and shipped out in the next 2 weeks and then it's 6 weeks later, after having waited 4+ months already. I don't understand how a business can be run like this or if it even is legitimate at this point. They gave me a discount but only after I asked, so now I'm wondering like many people if I'll ever even receive the hats. I didn't accept a full refund because I still have some faith, although very little, that I will receive them. My last time reaching out to them was 9 days ago, and they have yet to respond, so I sent a follow-up and then jumped online to see these "reviews" they had told me not to worry about, which I had never bothered to check out until now.

Same as everyone else, this is a scam, 100% ruthless fraud. Probably why their Facebook page hasn’t been updated since July 2019.

Is there any recourse here? I want my money back.

Same recent experience as most everyone else. It's been over six months since my order and I haven't received anything. Customer support suggests it's always two weeks out, for months now. As of the last four weeks they have stopped replying altogether. This company is a complete scam at this point. Save your money, go elsewhere.

Ordered Feb 2nd. Been given generic responses for weeks and then finally I got mean with them and I got a few responses about COVID 19 holding them back and that my order was moved to priority. That was 10 days ago. 4 months later. I contacted them today via email and facebook messenger asking for a refund. They either source the work in China and it's on a boat or it's a complete scam. I paid $46 for one freaking hat. I guess I'm the idiot here. Thanks jerks

Just an update. It’s now June, two emails from them every two months saying sorry and it’s coming soon.

It’s a scam.

Another update: The founder's name is ”removed” in case you want to raise a complaint or a case against him.

Another update: they tried to get my review hidden because they didn’t want the founder to be known. So I’ve removed his name.

Also what feels like a year later. I finally got 2 caps. Again, lovely quality but sadly the wait makes them literally unusable.

It is now mid July 2020 and I still don't have my cap or my money. Capbeast have not replied to my emails since May 28th. If anyone is thinking of buying from this company my advice is simple, DO NOT!

I have just read the first couple of pages of reviews and felt my heart sink. I ordered a cap at the beginning of January and each week I get the same lame excuses, that are repeated month on month.
Yep, sadly Capbeast appears to be a joke company full of false promises and untruths.

So Capbeast have replied, they want the order number, which they of course already know. I have been following up on a weekly basis for months and the nonsense replies are on repeat and rewind, so let's see if my response on here is any more effective -CB93304369, my hopes are not high!

As I said, my hopes were not high and sure enough, 2 weeks more and not a word from Capbeast. The authorities in the US need to take some action about thus charlatan cowboy outfit. If you are reading this before considering buying, please take my advice, DO NOT waste your money!