Capcut Reviews 980

Worst editing app. Complicated and fustrating to use - doesn't save your work - hrs of editing wasted. AVOID

This is shockingly bad. I paid $71 for a subscription and keep being prompted to pay more and it won’t let me use templates. It also keeps linking me to scam storage clean up ads (even tho I have plenty of storage) and won’t let you use the app unless you buy them. It is a total scam and should be shut down. I want a refund. So upsetting.

Spent 4 hours on a project. Thought it was a relatively free software. Required payment afterwards when you're trying to export. Ruined wedding project.

I purchased a pro account for my sons birthday. It was done via a QR code, around 6 months later we lost access to the account when there was a change in Capcut terms and conditions. He lost all his work, the problem never got resolved. Automated responses, no continuation chain. Every time we emailed support it started new line of enquiry for the same issue. We gave up with it, issue not resolved. 6 months later I’m debited again by Capcut £99.99 for a service i never had. Capcut refused to refund, i took the issue up with Amex and somehow Capcut seem to have convinced my card holder we are wrong. I have cxled my Amex card since as I can’t trust Capcut not to charge me for a service we never received again. Avoid

They never refunded the amount they charged on my account. This is like a scam. They will lure you to click the trial button then they will charge you instantly even though you have not yet used the platform!!!!

Cap cut is getting away with taking people's money acting like there are many glitches in there system but the thing of it is they'll charging you for pro and you're not being able to use it they're charging you for standard and you're not being able to use it and then when you complaint they putting you on this automatic complaint site and you never get your money back you all you can do is just stop payment and delete but this needs to be a lawsuit because this they're making millions off of honest people money Somebody needs to do this I want a lawsuit done and I am tired of it I have been with kept cut on and off and constantly getting in contact with them about their glitches and they still are not fixing them and still taking people money something needs to be done ASAP This needs to be reported to the FBI and anybody else whom it may concern to get this put out of business now

I have found capcut to be a very slimy company. Often, the system will sneakily apply pro features and then when you try to export your video, you suddenly have a billion pro features that you have to go back and manually remove which adds 30 minutes to an hour of your time and you can't download it unless you either pay for the $20 version or do that manual work. This has happened to me multiple times and I have tried reporting it and had no customer service help whatsoever. I've also had issues with it completely removing the clips that I am working with and I have to relink the clips every single time I go back into the system to work on the video. It's disappointing because I like how simple and easy to use things are but I just do not trust the company.

Nearly everything is locked behind a paywall called "pro." and i cant even make images anymore. they just use AI and dont even put in the work to make a tool that actually removes the background of an image. hell, this is the worst editor ive seen, only good things about it is that the editing is easy. they say its a pro when they arent even pros.

This is the answer I got when my issue was not resolved. 您好，请问您在使用CapCut时有什么问题呢，请再描述一下吧。Which I had to use a translator at this point, and it says...“Hello, may I ask what problem you’re having while using CapCut? Please describe it again.”
I guess you need to use a translator.

I’m honestly really disappointed in CapCut. Locking previously free features behind a paywall feels greedy and unfair to long time user's. Ive lost access to so many videos because of these changes.

After over seven years of using CapCut, I’ve finally uninstalled it and moved to an alternative. It’s sad it came to this, but the trust is gone.

I can’t recommend CapCut to anyone anymore. I hope your company goes under

CapCut’s desktop version, while stating it is free, quietly lets you build everything… then hits you with the “Pro export” wall if you’ve used even one premium animation, font, or effect. Non of it looks "premium" and you have no idea which tool is or isn't premium. Should have made that clear at the beginning. A total waste of my time. Deleted off my system.

Cricket to chahie humko mere pass nahin Hai

Unstable, full of bugs, and with serious security issues.

It feels more like a risk than a tool. I’m trying to report bugs because I literally can’t work — both the Mac app and the iPhone app are completely broken, and there’s no real way to communicate with support.

It’s honestly embarrassing. You pay for a service and end up with no service at all.

What a colossal piece of junk don't waste your time I'm stunned how much it sucks doesn't work when it should be so simple

EXTREMELY BAD.
It works fantastic until you decide to export your work, then it ask you for subscription even though you are already subscribed, then it admits that you are subscribed but there is no way you can sign in to manage your account so it freezes and that’s the end of it, and then the cycle starts again and again and you can try for more than an hour and nothing changes, so decided to contact them to ask for a refund and they reply the same reply over and over again with no solution and no refund. I AM SICK IF IT.

I purchased Capcut with the five free days. This didn't work. It told me I had purchased the PRO Capcut but I didn't have any credits. I contacted support. with screen shots of my invoice, proof of no credits, and proof I had Capcut Pro. I sent emails five times and they could not understand I had no credits. If it doesn't work your screwed because no one can help you. They did refund my money but that's not what I wanted. Capcut seems to be a good product and I wanted to try it out. I think their support is lacking knowledge of the product.

I have had CapCut Pro for two years, and first of all, back in 2021 the fade-in effect was free. Now it requires Pro, and they removed too many effects that were really good.
Very bad software

And i have 5 years experience

Do not buy this - it is the worst customer experience ever. You will not be able to download any invoice and you'll have to jump through many hoops to cancel your subscription. If you value your sanity, just don't do it.

WHY WON’T THE APP WORK? It was working fine earlier in the day, now I can’t even open a project. Please fix NOW!

Took three weeks to get a response to a support ticket.
Even then, the advice was generic, didn't solve my problem and cost me a month's membership. Would never use again as their support is so bad.