The tow truck driver was an absolute professional. He called before arriving, expertly walked me through the paperwork, loaded up my very old car quickly and safely, and he went on his way without an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First the driver you sent he was very kind and respectful...He heard my story about the car of my husband giving to my daughter graduation gift years ago and how she gave it back to him when she got... See more
Company replied
During the initial phone contact with this company, they gave clear and presice informatithingon about how the donation process will work. Exactly what, when and where vehicle pickup actions will h... See more
Company replied
Donating our car to Habitat for Humanity was smooth and efficient. We were promptly contacted by Capitol Auto Auction and our car was picked up on time. The Driver of the tow truck was knowledgeable a... See more
Company replied
Company details
Written by the company
Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!
Contact info
1905 brentwood rd ne , 20018, Washington, United States
- (202)269-3361
- reid@capitalautoauction.com
- www.capitalautoauction.com
4.7
Excellent
471 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Experience
Everyone, from the person who called with the time confirmation to the tow truck driver could not have been better.
April 28, 2026
Reply from Capital Auto Auction
We're happy to hear that everyone involved provided excellent service! Thank you for taking the time to share your positive experience with us.
The company made donating our van easy.
April 28, 2026
Reply from Capital Auto Auction
Thank you for your donation and positive feedback!
Donating a vehicle to benefit the Salvation Army though the great service of Capital Auto Auction.
Donating a vehicle to benefit the Salvation Army's mission is a wonderful and joyful activity. Capital Auto Auction made this process extremely easy and trouble-free, from the initial contact to the pick-up of the vehicle. I will continue todonate more vehicle in the future because of the great service.
April 28, 2026
Reply from Capital Auto Auction
We're happy to hear that donating through us was easy and trouble-free. We appreciate your intention to donate more vehicles in the future because of our service.
The company was responsive and…
The company was responsive and explained the process to me. We weren’t able to meet up initially, but they did so according to my schedule.
April 24, 2026
Reply from Capital Auto Auction
We appreciate you taking the time to share your feedback!
Reply from Capital Auto Auction
Thank you for your feedback; we appreciate it greatly.
Vehicle was picked up on time as…
Vehicle was picked up on time as scheduled, and the process was easy.
April 25, 2026
Reply from Capital Auto Auction
We're happy to hear that the vehicle pickup was on schedule and the process was easy. Thank you for your positive feedback!
Reply from Capital Auto Auction
We are happy to hear that your experience was seamless from start to finish. Thank you for your positive feedback!
Reply from Capital Auto Auction
We're happy to hear that the tow truck operator provided such great service. We appreciate your positive feedback!
Reply from Capital Auto Auction
We're glad you found scheduling and pickup easy, and appreciated our email notifications. Thank you for your feedback!
Kept scheduling and then rescheduling!
April 24, 2026
Reply from Capital Auto Auction
We regret the scheduling issues you faced. We'll review our processes to prevent this inconvenience from recurring.
Reply from Capital Auto Auction
We're glad you found our directions clear and transfers smooth. Thank you for your positive feedback; we appreciate it.
Response to call for pickup and the tow…
Response to call for pickup and the tow truck driver was very professional, friendly, helpful. Performed his task efficiently and expeditiously. good customer serice. Very satisfied with interaction
April 23, 2026
Reply from Capital Auto Auction
We're happy to hear that the service was professional, friendly, and helpful. We appreciate you acknowledging the efficiency and speed of the service. Thank you for your positive feedback!
Reply from Capital Auto Auction
That’s a lot of “sucks” — we hear you.
Jokes aside, we’re sorry your experience wasn’t a good one. Please contact us directly so we can review your situation and assist you further.
It was seamless
It was seamless, easy and direct. Even the pick up driver was professional and curtious.
April 23, 2026
Reply from Capital Auto Auction
We're happy to hear that the process was seamless and easy for you. We appreciate your positive feedback regarding our professional driver!
Very nice experience…
Communicated well as he was on his way to pick up our vehicle. Friendly and very nice to my elderly parent. Took time to talk. Very good experience.
April 23, 2026
Reply from Capital Auto Auction
We're happy to hear that our team member communicated well and was friendly and kind. We appreciate you sharing your very good experience with us!
Reply from Capital Auto Auction
We are so glad to hear that you found our service prompt. Thank you for your positive feedback; we appreciate it.
Pick-up driver called before hand and…
Pick-up driver called before hand and showed up on time. Transaction was smooth. Driver was knowledgeable.
April 15, 2026
Reply from Capital Auto Auction
We're happy to learn that our driver called beforehand and arrived promptly! Thank you for your positive feedback; we appreciate it.
The gentleman who came to get my car…
The gentleman who came to get my car was so polite and helpful!
April 22, 2026
Reply from Capital Auto Auction
We're so happy to hear that the service was helpful and polite! Thank you for your positive feedback and for taking the time to share.
Reply from Capital Auto Auction
Thanks for your feedback; it means a lot to us.
Very prompt and timely
Very prompt and timely. Looking forward to hearing the final details soon -- the one thing that could have made it better would be a projected time window when I'd hear back. . . thanks again! Love supporting Habitat for Humanity!!
April 14, 2026
Reply from Capital Auto Auction
We're happy to hear that our service was prompt and timely. We appreciate your feedback about including a projected time window for updates, and we will consider it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.