Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful.... See more
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It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named... See more
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The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was ab... See more
Company replied
Capital Auto has been very thorough Mr communicative. The donation car has not moved in 4 years but the gentleman from Capital Auto was able to get the car moving and onto the tow truck with out is... See more
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Company details
Written by the company
Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!
Contact info
1905 brentwood rd ne , 20018, Washington, United States
- (202)269-3361
- reid@capitalautoauction.com
- www.capitalautoauction.com
4.8
Excellent
733 reviews
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Exceptional Service!
Exceptional Service!
Everyone was personable and professional. Though it did take two trips to succeed, I really feel great about our experience overall.
Turns out my hybrid vehicle was parked head first and would not start, and also could not be taken out of gear because the electronics weren’t responding. It had to be dragged onto the large flat bed truck, which was tricky to do with the narrow street and adjacent ditches.
Drivers Tony and Jose did their very best to pull every hat trick they knew to start it, but no joy. Still, everything worked out, and I sincerely appreciated having their automotive experience and driving skills at-hand onsite.
I’m confident Purple Heart picked a great partner, and that I made the right donation decision.
August 8, 2026
Reply from Capital Auto Auction
We truly appreciate you taking the time to share your positive experience with us! We are so glad to hear that even with the challenges of your hybrid vehicle's situation, our team provided personable and professional service. It's wonderful to know that their automotive experience and driving skills made a difference. We are confident that your donation decision was indeed a great one, and we thank you for your kind words.
Driver was friendly and efficient
Driver was friendly and efficient. Couldn’t have been much easier.
August 8, 2026
Reply from Capital Auto Auction
We're so happy to hear that our driver was friendly and efficient, making your experience so easy. Thank you for your wonderful feedback!
very nice and helpful
The gentleman was very nice and patient. He was really quick with picking up the car and loading it up and being on his way. The only issue we had was with communication on scheduling when to pick up the car but most of the time the communication was prompt and polite and helpful. Everything worked out great in the end.
August 7, 2026
Reply from Capital Auto Auction
We're so glad to hear that everything worked out well in the end and that our team member was polite and efficient. We truly appreciate you highlighting the positive aspects of your experience. We also acknowledge your feedback regarding the scheduling communication and will use it to improve our processes.
The whole process was smooth
The whole process was smooth. Great communication throughout and very pleasant at pickup.
July 31, 2026
Reply from Capital Auto Auction
We're so glad to hear that the entire process was smooth and that you experienced great communication. We appreciate your kind words about our pleasant pickup service!
Towing company employee friendly and efficient.
The towing company employee was friendly and arrived when he said he would be at our house.
August 6, 2026
Reply from Capital Auto Auction
We are so pleased to hear that our team member was friendly and punctual. Thank you for sharing your positive experience with us!
I was correctly directed what to do
I was correctly directed what to do. I did so and everything worked!
July 23, 2026
Reply from Capital Auto Auction
We're so glad our guidance was helpful and everything worked out for you! Thank you for sharing your positive experience.
Great Experience with Car Donation
The communication throughout the process was excellent and the driver was super friendly, professional, and right on time.
August 4, 2026
Reply from Capital Auto Auction
We're so pleased to hear that our communication was excellent and that our driver was friendly, professional, and punctual! Thank you for your kind words.
Communication was great and everything…
Communication was great and everything went as scheduled. The tow driver was top-notch and loaded my vehicle with care. It was a very beloved truck. We had a lot of history. Glad it’s going to support something we value.
August 3, 2026
Reply from Capital Auto Auction
We're so glad to hear that communication was great and everything went as scheduled. We appreciate you recognizing the care and professionalism of the tow driver, especially given the history you shared with your beloved truck. Thank you for your support!
I would have given five stars were it…
I would have given five stars were it not for the problem occurring on the original schedule pickup day, last Friday. After waiting more than an hour, I contacted the transport company for a pickup time estimate. The representative put my call on hold while checking with the driver. She responded the driver said he could not pickup today. I should not have had to telephone to get this information. Someone from the company should have contacted me FIRST!
The driver left voicemail yesterday evening regarding the approximate time of arrival today. Today he was punctual, courteous and professional in picking up my
car.
August 3, 2026
Reply from Capital Auto Auction
We appreciate you sharing your experience with us. We sincerely regret the miscommunication regarding the initial pickup delay. We understand your frustration at having to contact us for an update, and we agree that we should have proactively informed you. We are pleased to hear that the subsequent pickup was punctual and professional, and we are reviewing our communication protocols to prevent similar situations in the future.
Booking an appointment was so easy and…
Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful. He kept me informed of his ETA time with several phone calls. The whole process was awesome!
July 31, 2026
Reply from Capital Auto Auction
We are so pleased to hear that your experience, from booking to pickup, was easy and informative. It's wonderful to know our driver's courtesy and communication made the process awesome for you!
Communication was great
Communication was great. Team arrived when when expected. Took them 10 minutes to get truck ready to go. Driver was very courteous. Thank you.
August 3, 2026
Reply from Capital Auto Auction
We're so glad to hear that our team's communication was great and that they arrived promptly. We appreciate you highlighting the driver's courtesy and efficiency!
Great communication from everyone…
Great communication from everyone involved and I loved the program. The pick up was also easy :)
July 25, 2026
Reply from Capital Auto Auction
We're delighted to hear that you had a great experience with our program and appreciated the excellent communication from our team. We're also glad the pick-up process was easy for you!
A very smooth experience
Everything was very smooth and easy but pickup is too early in the morning— before 6 am!
July 31, 2026
Reply from Capital Auto Auction
We're glad to hear things were smooth! We understand that early pickup times can be inconvenient. We appreciate your feedback.
Very professional and punctual driver.
Very professional and punctual driver.
He couldn’t have been nicer.
July 31, 2026
Reply from Capital Auto Auction
We're so happy to hear that our driver was professional, punctual, and provided such a pleasant experience for you. Thank you for your wonderful feedback!
Customer service representatives were…
Customer service representatives were helpful, methodical, patient and respectful. They let me know what to expect and when.
July 31, 2026
Reply from Capital Auto Auction
We're so pleased to hear that our customer service representatives were helpful and respectful. Thank you for highlighting their patience and clear communication!
It was efficient and transparent
It was efficient and transparent. They came on time and were professional in their handling of the car.
July 31, 2026
Reply from Capital Auto Auction
We're so pleased to hear that our service was efficient and transparent for you. We truly appreciate you highlighting our team's professionalism and punctuality.
Great communication!
Great communication!
Driver was helpful, ensured I didn't forget anything in the vehicle and was very nice and great to communicate with.
July 31, 2026
Reply from Capital Auto Auction
We're so happy to hear that our driver was helpful and provided excellent communication. It's wonderful to know you had such a positive experience!
I had a wonderful experience
I had a wonderful experience with the transfer of my vehicle for a good cause that well benefit others in need.
July 31, 2026
Reply from Capital Auto Auction
We are so pleased to hear about your wonderful experience and that your vehicle transfer will benefit others. Thank you for making a difference!
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