Capital Auto Auction Reviews 

734
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being extremely polite, helpful, and thorough throughout the entire donation process. Consumers also mention that the towing service is exceptionally efficient, fast, and punctual, making vehicle pickups incredibly smooth and simple. However, some people mentioned occasional issues with scheduling conflicts or communication delays regarding the exact pickup times. Some reviewers were not happy with unexpected timing changes, missing paperwork handling, or minor coordination hiccups during their interactions. A few individuals felt frustrated by these specific obstacles, though the overall impression remained very positive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives and... See more

Service

Users describe positive interactions with service, highlighting a seamless and efficient donation process... See more

User experience

Reviewers highlight positive aspects of user experience, noting that everything went smoothly and the online... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt scheduling and... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful.... See more

Company replied

Rated 5 out of 5 stars

It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named... See more

Company replied

Rated 5 out of 5 stars

The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was ab... See more

Company replied

Rated 5 out of 5 stars

Capital Auto has been very thorough Mr communicative. The donation car has not moved in 4 years but the gentleman from Capital Auto was able to get the car moving and onto the tow truck with out is... See more

Company replied


Company details

  1. Auction House

Written by the company

Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!


Contact info

4.8

Excellent

TrustScore 5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(734)

604 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience with the transfer of my vehicle for a good cause that well benefit others in need.

July 31, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so pleased to hear about your wonderful experience and that your vehicle transfer will benefit others. Thank you for making a difference!

Rated 5 out of 5 stars

The donation car was picked as promised…

The donation car was picked as promised the day it was scheduled which is huge for me because I had to take off work the day it was picked. Im glad my donation will be making an impact to help St.Jude Reseach Hospital.

July 24, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so glad to hear that the car donation pickup was seamless and convenient for you. We truly appreciate your generous contribution to St. Jude Research Hospital. Your support makes a significant impact.

Rated 5 out of 5 stars

Great experience

Process has been seamless from start to finish. Tow operator was on time, friendly and efficient. Thank you for making this donation experience a good one.

July 30, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so pleased to hear that the process was seamless from start to finish! It's wonderful that our tow operator was on time, friendly, and efficient, making your donation experience a good one.

Rated 5 out of 5 stars

Friendly

Friendly, professional service within the promised window.

July 30, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're delighted to hear that you experienced friendly and professional service, and that we met the promised timeframe. Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars

Timely response to complete the pickup

Timely response to complete the pickup. Excellent communication by the individual that picked up the car.

July 30, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so glad to hear that the pickup was completed in a timely manner and that you experienced excellent communication. We appreciate your positive feedback!

Rated 5 out of 5 stars

My experience was extremely pleasant…

My experience was extremely pleasant and they appreciated the donation with multiple thanks, even the driver was extremely nice!

July 30, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so pleased to hear that your experience was pleasant and that you felt appreciated! It's wonderful to know that our driver was also very kind.

Rated 5 out of 5 stars

Straightforward and easy process from…

Straightforward and easy process from beginning to finish. Everyone I spoke with was helpful and knowledgeable. The tow truck was also very pleasant and professional. Thanks so much.

July 30, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so glad to hear that you found our process straightforward and easy from start to finish. It's wonderful to know that our team members were helpful and knowledgeable, and that our tow truck driver was pleasant and professional. Thank you for your kind words!

Rated 5 out of 5 stars

The driver Jeffery was amazing

The driver Jeffery was amazing! Very professional and kind! This is our second donation to SPCA! Than You

July 23, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so glad to hear about your positive experience with our driver and appreciate your continued support for the SPCA!

Rated 5 out of 5 stars

Professional...start to finish!

It was seamless...they called to say when they'd be here, Arrived on time and were most professional, courteous and efficient. What more could one ask for?

July 29, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're delighted to hear that your experience was seamless! It's wonderful to know that our team's punctuality, professionalism, courtesy, and efficiency met your expectations. Thank you for your kind words.

Rated 5 out of 5 stars

The driver was on time very quick…

The driver was on time very quick service the pickup was gone in a couple of mins. Thanks H. Allen Willingham

July 29, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so happy to hear that our driver was on time and provided such quick service for your pickup! We appreciate your kind words.

Rated 5 out of 5 stars

Friendly driver

Friendly driver. Easy online and phone experience. Extremely prompt.

July 27, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so happy to hear you had such a positive experience with our friendly driver and our easy online and phone services. We appreciate your kind words about our promptness!

Rated 5 out of 5 stars

The conversations with the office staff…

The conversations with the office staff was was pleasant yet thorough; the review process ensured that the information was correct. The emails were gentle reminders of the process and the status. The driver who retrieved the vehicles was very professional and efficient.

July 29, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're delighted to hear that our office staff provided a pleasant and thorough experience, and that our email reminders were helpful. It's wonderful to know that our driver was professional and efficient. Thank you for your kind words!

Rated 5 out of 5 stars

Dependable service, recommend

Driver was on time as scheduled, communicated arrivals very well, upon arrival was professional, courteous, and focused.

July 28, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so pleased to hear that our driver was on time and communicated effectively! Thank you for highlighting their professionalism and courteous service.

Rated 5 out of 5 stars

easy vehicle pickup

Easy to arrange the vehicle pickup. Helpful staff.

July 14, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We appreciate you taking the time to share your positive experience. We are delighted to hear that arranging the vehicle pickup was easy and that our staff was helpful.

Rated 5 out of 5 stars

Eric was great

Eric was great. On time; efficient; pleasant; competent. Really could not ask for more.

July 28, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so glad to hear that our team member was on time, efficient, pleasant, and competent. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

On time

On time, efficient, pleasant.

July 27, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so glad to hear that you found our service to be on time, efficient, and pleasant. Your positive feedback is greatly appreciated.

Rated 5 out of 5 stars

The driver was on time

The driver was on time, friendly, explained the process and time efficient. It only took a few minutes to get the job done.

July 27, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so glad to hear that our driver was on time and friendly! We appreciate you highlighting their efficiency and clear explanation of the process.

Rated 5 out of 5 stars

good communication

good communication. prompt. friendly and charming. efficient-took unattached bumper with car.

July 20, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are so pleased to hear that you experienced good communication and found our service prompt, friendly, and efficient. It's great to know we could assist with your unattached bumper.

Rated 4 out of 5 stars

Alert When Tow Truck Would Arrive NOT Received the Evening Before as Promised

My experience was good on the day of my donation but not before that day. When I had asked one of your representatives on the telephone when the tow truck would arrive on the day of my donation between 6:00 AM and 3:00 PM, I was told I would receive a telephone call the night before to let me know. Despite waiting for at least four hours that evening, I never received that telephone call.

July 27, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We appreciate you sharing your experience. We are concerned to hear about the communication lapse regarding your tow truck notification. We understand how frustrating it must have been to wait for a call that never came. Thank you for the feedback

Rated 5 out of 5 stars

Quick process

Quick process. The driver was very easy to work with.

July 27, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're so happy to hear that the process was quick and our driver was easy to work with. We appreciate your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look