Capital Gardens LTD Reviews 

159
•
TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

March this yr had my garden replaced using the same paving stones he levelled it out and rebuilt a small wall unfortunately the top step is a mess I’m a pensioner and paid 5,000 for 2 and half days wo... See more

Rated 5 out of 5 stars

What a fabulous company! After a misunderstanding I made receiving the delivery of a planter, this company couldn’t have done any more to resolve the issue, and help me. Five stars to all the staff wi... See more

Rated 1 out of 5 stars

Plants expensive, staff limited knowledge, cafe slow service and runs out of things but major problem is parking. New introduction of parking charges with poor signage has cost me £60 on top of the o... See more

Rated 5 out of 5 stars

when Capital Gdns took over from Neal's Nurseries, I was devastated. I thought it was like a chain taking over a small local business. How wrong could I be? CG are a wonderful company, they kep... See more

Company details

  1. Garden Center
  2. also in
  3. Garden Furniture Shop
  4. Grill Store
  5. Home Goods Store
  6. Plant Nursery
  7. Seed Supplier

Information provided by various external sources

Capital Gardens Plants, seeds, bulbs, tools, garden furniture and accessories for sale from London's largest group of garden centres. - from Capital Gardens


Contact info

3.4

Average

TrustScore 3.5 out of 5

159 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(159)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

In the process of revamping building…

In the process of revamping building and shelf's

August 22, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Hi Timothy, thanks for your feedback. Sherfield-on-Loddon Garden Centre has recently joined the Capital Gardens family. Expect new, contemporary furniture, exciting ranges of plants, furniture, giftware, and tools. 🍃 Happy Gardening!

Rated 5 out of 5 stars

Lovely well kept centre to walk round…

Lovely well kept centre to walk round and a great restaurant

August 22, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Hi Sue, our pleasure. Thanks for your positive feedback. Happy gardening! 🍃

Rated 5 out of 5 stars

The recent purchase of Sherfield Garden…

The recent purchase of Sherfield Garden Centre to Capital has looked good so far. It will be interesting to see new products.

August 22, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Hi Karen, thanks for your feedback. Expect new, contemporary and exciting ranges of plants, furniture, giftware, and tools. Watch this space 🍃

Rated 3 out of 5 stars

No overly impressed with this garden…

No overly impressed with this garden centre, it has the basic but wouldn’t want to spend time browsing or have coffee, lots of the plants looked in or condition and overal centre looked like it was closing down as very empty, on the lid side staff are lovely and very helpful, I will be returning though to my garden centre further away, Redfields in Church Crookham, disappointed as we live in Chineham so would have liked to be impressed and able to use my local garden centre

August 22, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Hi Karen, we appreciate your feedback. Sherfield-on-Loddon Garden Centre has recently joined the Capital Gardens family, so there are exciting changes happening. Expect new, contemporary furniture, the expansion of plant offerings, furniture, giftware, and tools. Happy Gardening! 🍃

Rated 4 out of 5 stars

Not having visited for some time we…

Not having visited for some time we found a much larger centre with greater selection of all aspects of gardening and healthy looking plants. Wednesday 10% reduction for older members means we will certainly be returning.

August 12, 2019
Unprompted review
Rated 5 out of 5 stars

Everything you need.

They must have one of the largest selections of plants, garden tools and accessories in town. And I am so lucky to have this so near to me. The only thing they are missing is the coffee shop!

August 12, 2019
Unprompted review
Rated 5 out of 5 stars

I have only ever had excellent service…

I have only ever had excellent service and excellent choice of plants, etc. at Woods. And always look forward to going there to have a look around and find inspiration for improving my somewhat unkempt garden. I am a Waitrose customer too (though not your neighbouring branch) and find it quite disturbing that a company that prides itself on being 'mindful' should not consider 'live and let live' to be part of being mindful. Shame on them. And good luck to you.

July 10, 2019
Unprompted review
Rated 1 out of 5 stars

Staff refreshments take priority over serving customers.

I called today to make a substantial purchase but found that all the staff were taking refreshments in the cafe. Not one on the sales floor or the checkout. When I asked if anyone was serving, the response was that they were taking a break!
This is actually worse than the Wyevale years, and they were pretty poor on customer service.
I took my business elsewhere.

July 5, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Dear Anne,

We’re sorry that we didn't reach our usual high standard of service on this occasion, this is not what we aim for. We appreciate you taking the time to write a review, and have taken everything you’ve said on board. Your feedback is important to bettering our services. We hope you'll come back and give us another try and experience the high level of service that we are known for.

Kind regards, The Capital Gardens Team

Rated 5 out of 5 stars

Well worth a visit

Visited your new sherfield on loddon site Sunday. Bought some beautiful plants for our garden, the staff were very helpful. Saw you had a restaurant so stopped for lunch. Lunch was amazing, beautifully presented home cooked food. Would thoroughly recommend and will definitely be returning soon.

June 25, 2019
Unprompted review
Rated 1 out of 5 stars

One star review deleted!

I wrote a review on my difficult experience at Woods recently! It’s been deleted! How honest is that??

May 20, 2019
Unprompted review
Capital Gardens LTD logo

Reply from Capital Gardens LTD

Good morning Linda,

We are sorry you didn't have a good experience at our Woods branch. Unfortunately, the review you left for us on Google was actually reported to Google and deleted by them. As a company, we are unable to delete reviews on any site. The decision is always made by the site the review was left on.

This decision may have been based on a variety of factors. Apologies if this has come across as dishonest but we can assure you, we do not get to decide what reviews are removed on review sites.

Kindest regards
Capital Gardens LTD

Rated 2 out of 5 stars

I ordered a garden table

I ordered a garden table. It was delivered several weeks later as they only deliver items Monday to Wednesday, when I am at work.
The aluminum / glass table was delivered damaged twice and I am now waiting for the third replacement.
I visited the shop several times. There was never any assistance on the floor, even when I requested it.

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

Just been looking st your website on…

Just been looking st your website on furniture range. Good selection and competitive prices, also look seasonal advice, very informative and will help me plan my garden, I visited today for my bulbs , excellent customer services, and advice given.

March 18, 2019
Unprompted review
Rated 5 out of 5 stars

Great Garden Centre

This is a really excellent garden centre with a lovely cafe that has rooftop and outside tables for the warmer days and a great menu.
The range of plants and garden accessories is large and well considered. The staff are knowledgable, friendly and helpful. A great range of bee friendly plants - many of which have been grown without the use of neonicotinoids - well done Capital Gardens !
I am particularly impressed by the Garden Centre employing staff who are training in horticulture and several staff who have special needs - They are a fantastic local asset.

March 14, 2019
Unprompted review
Rated 3 out of 5 stars

Need to improve the cafe

I have been using this garden centre for years and it is now greatly improved. The layout is not too cluttered and the products on sale are of a high quality. The only downside is the cafe. The staff there are very helpful and really do their best but more staff are needed and particularly another chef. If the food on offer was more extensive that would definitely draw more people to the garden centre. These days it seems that if you get the cafe working well the rest will be successful.

March 14, 2019
Unprompted review
Rated 5 out of 5 stars

Great Garden Centre

Always a pleasure visiting this garden centre and it’s surroundings.
Good selection of indoor and outdoor plants.
The delivery service is super convenient as well.
Everything was brought through my property in to the garden. Made my life a lot easier!

March 14, 2019
Unprompted review

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