Capital Gardens LTD Reviews 

159
•
TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

March this yr had my garden replaced using the same paving stones he levelled it out and rebuilt a small wall unfortunately the top step is a mess I’m a pensioner and paid 5,000 for 2 and half days wo... See more

Rated 5 out of 5 stars

What a fabulous company! After a misunderstanding I made receiving the delivery of a planter, this company couldn’t have done any more to resolve the issue, and help me. Five stars to all the staff wi... See more

Rated 1 out of 5 stars

Plants expensive, staff limited knowledge, cafe slow service and runs out of things but major problem is parking. New introduction of parking charges with poor signage has cost me £60 on top of the o... See more

Rated 5 out of 5 stars

when Capital Gdns took over from Neal's Nurseries, I was devastated. I thought it was like a chain taking over a small local business. How wrong could I be? CG are a wonderful company, they kep... See more

Company details

  1. Garden Center
  2. also in
  3. Garden Furniture Shop
  4. Grill Store
  5. Home Goods Store
  6. Plant Nursery
  7. Seed Supplier

Information provided by various external sources

Capital Gardens Plants, seeds, bulbs, tools, garden furniture and accessories for sale from London's largest group of garden centres. - from Capital Gardens


Contact info

3.4

Average

TrustScore 3.5 out of 5

159 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(159)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Fantastic staff and service

I love visiting Woods in Berkhamsted. The staff ( particularly John and Darren) are so helpful and are always willing to spend time advising customers, and answering questions. It’s very clear how much they care about the plants and keeping them healthy and looking their best. My reason for 4 not 5 stars are your prices, which are in general significantly higher than other garden centres in the area. Your service however is second to none.

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company! I have used them for 4 years now, all the staff are knowledgeable and helpful and the plants are always healthy and thrive. You pay between 5-15% more than buying off the internet but for the help you get is awesome. I also get a nice warm glow supporting real businesses with real people in it rather than the faceless monsters behind Amazon!

Oh yes, and they have a lovely cafe with delicious teas and homemade cakes :-)

August 25, 2018
Unprompted review
Rated 5 out of 5 stars

Capital Garden's team really go the extra mile to help

Searching for a particular type of eucalyptus tree for a friend, (I had no idea how many there were!), the team at Capital Gardens have been tremendously helpful is helping me to identify and source the particular variety she wanted, known only by her as a 'blue eucalyptus'. I really appreciate your help, in particular in liaising with other nurseries to bring specimens for me to select from.

Thank you Capital Gardens team for really going the extra mile!

July 12, 2018
Unprompted review
Rated 2 out of 5 stars

Spent £80 on a big 'frost-free'…

Spent £80 on a big 'frost-free' terracotta pot which then cracked 2 winters later. Despite being a loyal, regular customer since I moved to Berkhamsted 20 years ago, they refused to replace it as I hadn't raised it on 'legs.' Very disappointing as nowhere was this stated as a requirement on any of the labelling. I rarely shop there now.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - staff are prepared to ‘go the extra mile’ to ensure you find the product you are looking for and to ensure they provide ‘above and beyond’ customer service.

June 9, 2018
Unprompted review

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