www.capitalwholesalers.com Reviews 

290
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 16/10 paid £8 next day delivery 1 week later no sign of order Emailed customer services no response

Rated 5 out of 5 stars

I've started using Capital wholesalers during the first lockdown and I haven't stopped since then! I love that they offer free next day delivery and take away the stress of either going to shop or "fi... See more

Rated 5 out of 5 stars

As always, Capital Wholesalers provided an efficient, prompt, and high quality service. Great fruit and veg (and smoked cheddar!). Usually next day delivery (I ordered at 11pm so had to wait 2 days (s... See more

Rated 5 out of 5 stars

In terms of speed of delivery, Capital Wholesalers are just outstanding. It's really impressive how quickly they can turn an order around for next day delivery, even in the run-up to Christmas. Also t... See more

Company details

  1. Online Marketplace

Written by the company

Inactive


Contact info

2.6

Poor

TrustScore 2.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(290)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

4 items missing from order

4 items missing from order.
No notification of this.
No offer of refund.
Had to email listing the items and asking for refund.
A hassle.

April 20, 2021
www.capitalwholesalers.com logo

Reply from www.capitalwholesalers.com

Hi Joanna,

We have been in touch via email. I just wanted to confirm that shortages do occur now and then, please be assured our system notifies us of these shortages and authorises an automatic refund to your payment method usually within 24 hours.

I am sorry to hear you didn't receive a notification of this, as we would never dream of charging our customers for produce that wasn't received. Our lovely customer services team is always on hand to confirm this for you.

Best
Ashley

Rated 5 out of 5 stars

High quality fruit, veg, dairy, and groceries delivered promptly

I've used Capital Wholesalers a few times over the last year - they've always been great! Even at the beginning of the first lockdown (when everyone was scrabbling around for supermarket home delivery slots), Capital Wholesalers were able to deliver my orders the next day (in fact, I placed my most recent order at about 10pm and it arrived by 10am the next morning!). The quality is always very good (I generally go for the mixed fruit and veg box plus extras - the smoked cheddar is delicious!) and my wife and I really appreciate the fact they try to reduce unnecessary packaging where possible (including delivering in plain recycled cardboard boxes and paper bags instead of custom-made branded boxes and bags). I'll be placing another order soon!

April 19, 2021
Unprompted review
Rated 4 out of 5 stars

On the whole

On the whole, I am a very happy customer of Capital Wholesalers. However, on number of occasions items do not arrive when ordered, and there is no explanation provided. I usually email and am given a refund or an alternative date to deliver the missing items. It would be a better service if this information was provided up front, and I didn't have to chase anything. We have also had items in 3 separate orders that were past their best before dates. As I said at the start though, on the whole I am very happy with the quality, convenience and speed of delivery.

April 18, 2021
Unprompted review
Rated 4 out of 5 stars

Really efficient and friendly delivery…

Really efficient and friendly delivery service. Low waste option as most fruit and veg come unpackaged and empty box exchanged each order. Most produce lovely and fresh with only the occasional less than perfect. Big generous bunches of herbs.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great fresh produce!

I've started using Capital wholesalers during the first lockdown and I haven't stopped since then! I love that they offer free next day delivery and take away the stress of either going to shop or "finding a delivery slot" like the big chains. I also find that it helps me control my spending as I'm not tempted to buy things I don't need and their produce are well priced. Only improvement I'd suggest is to be able to save and repeat your basket for more convenience. It would make it easier for my partner to use it too!

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

An excellent service

Capital wholesalers provide an excellent service, good communication if you have any queries, top quality produce. Their web site is very good and easy to use which is more than I can say for many. They were fantastic during Covid lockdown and I highly recommend them.

April 18, 2021
Unprompted review
Rated 1 out of 5 stars

Dreadful!

The one star was for the prompt delivery and the amiable delivery driver, otherwise I would give no stars at all.
Misleading website!!! Photos show fresh corn on the cob but what arrived was pre-cooked, pre-packaged with no sell by/use by date. It had been squashed in transit and when I opened it, it was smelly and slimy.
The rhubarb was soft and going bad in places, certainly not fresh. 1kg of potatoes came as two very large potatoes, both rotten. The fresh bakery produce was stale.
Some items were missing. I did receive a refund for those items. No compensation for the aforementioned items which went in the bin, only the offer of 10% discount on my next order. Obviously I shall not be ordering again or recommending them to anyone.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Super fresh produce!

Amazingly fresh produce, delivered to my doorstep on time and by a friendly driver. Great service from Capital Wholesalers.

April 18, 2021
Unprompted review
Rated 3 out of 5 stars

I really like capital wholesaler's…

I really like capital wholesaler's products, but there are always one or two things not included which I am still charged for. Sometimes this can come to £5 or more, and certain items are consistently left out, leaving me wonder why they are on the website.

April 18, 2021
www.capitalwholesalers.com logo

Reply from www.capitalwholesalers.com

Hello Nicola,

It's great to hear you've been enjoying our products overall but it's a shame to hear about the issues you've experienced. It's very important to us that products ordered are included within your deliveries, time to time we can't fulfil items due to availability. We ensure refunds are made promptly and I'm glad to see a refund was made to your last order.

I have passed your message onto the team to ensure that any products that are consistently out of stock are to be removed from our website if this is the case.

Our teams are always on hand should there be any issues, and I just wanted to reassure you that you're feedback has been passed on to the right people :)

Best,

Ashley

Rated 5 out of 5 stars

Wholesale with a small sale option

Great fresh produce, prompt delivery & any unavailable items are swiftly refunded. Unlike many wholesale outlets ordering smaller quantities of fresh goods for a two person household is no problem from these guys- you can order a single apple if that’s what you want.
I’ve ordered regularly for the past year and service has been consistently good throughout as the business has adapted to its new customer base.

April 18, 2021
Rated 4 out of 5 stars

Recommended

Very quick turnaround and good quality produce. It’s a shame that some items that I ordered weren’t available but the refund came quickly.

April 16, 2021
www.capitalwholesalers.com logo

Reply from www.capitalwholesalers.com

Hi Sarah,

Thank you for taking the time to leave us a review! We completely agree! Unfortunately due to the availability some items become out of stock quite quickly, we hope as things go back to normal, this shouldn't be an issue for much longer as we hate letting customers down.

I'm glad your refunds have been processed promptly :)

Best,
Ashley

Rated 4 out of 5 stars

Vegg box was amazing

Vegg box was amazing, will definitely be re ordering. Fresh squeezed OJ tasted a little fermented - I think I waited a day to open which was a mistake. Would like if it was available in small sizes to ensure it doesn't go off.

April 10, 2021
www.capitalwholesalers.com logo

Reply from www.capitalwholesalers.com

Thank you so much for your feedback!

It's a real shame to hear the quality of the Fresh Orange Juice hasn't been consistently great which is should be. I'm really sorry for letting you down here. If you haven't already, our teams will be more than happy to help further with this and make this right.

Please do get in touch via email support@capitalwholesalers.com and our lovely customer services team will be happy to get this resolved.

Best,
Ashley

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look