Do never buy those cheap watches, the reviews are fake. They are forcing people to put 5 star reviews, otherwise no refund.
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See what reviewers are saying
Customer service has a lot of space to improve: ignoring customer emails, not confirming about received returns- wasting my time to write claim to the post office, to cancel it after refund (arrived... See more
I’m absolutely loving my Capitola Petite Gold/White watch. It is simple and elegant and pairs beautifully with essentially everything in my closet. With rather small wrists, I often have trouble findi... See more
I ordered the watch on December 23, 2019, I sent a letter with the track codes which still does not work, the watch has not arrived, the site support has not been responding for a week. The clock does... See more
Company details
Information provided by various external sources
Official CAPITOLA WATCHES store. Timeless style.
Contact info
Zaragoza, Spain
- www.capitolawatches.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent design and quality
Excellent design and quality! Absolutely perfect 👌
It shines like a sea shell
I got my clock and it is a wonderful colour and a wonderful pink it shines like a sea shell😍
Since I got it I wear it everyday😍
It was a super service, free shipping and very nice contact🌹
Lots of love for Capitola
I'm also an ambassador for Capitola and bought 3 watches a couple months ago. Normally I'm not really into all those influencing stuff and don't trust companies looking for influencers. But the fact that I don't have many followers (~500) and they were still interested in a cooperation was what convinced me to do some research on their website. After reading their concept and about how Capitola was founded and seeing all their products I definitely wanted to try supporting Capitola. The delivery was surprisingly fast in comparison to other E-Commerce shops and I was so in love and happy with my new watches. They are elegant, beautiful and suit to any of my outfits easily. I wear them very often and the quality is still super fine. When communicating to them they are super sweet and I feel like they're really taking their time to build a good relationship with you, it's not superficial and they are also appreciating you supporting them. Top company! I just hope all the best for the girls and that they will be successful and recognized for their work. :)
Its amazing..
Its amazing... i love to wear it ever day and it became a part of my body now..
Gorgeous and trustworthy brand
I love my watch! Sleek, well-fitted and gorgeous wine colour band. Shipping was free and fast.
chic, trendy watch
I've bought 1 watch. It was dispatched in 10 labor days not in 4-7 days but was ok for me. The watch is great, very chic and trendy. I love it. Thx Capitola! :)
Very Nice brand 😍😍 We love capitola ❤️
So elegant ❤️❤️
shipping & customer service disaster
We were approached to be their ambassador and was offered a discounted purchase as well as possible income for our 'promo-code'
However, the purchase excitement from 26/may soon became disappointment as the shipment travelled to multi-destinations, arrives at my country, claimed that package was undelivered and now 8/july is enroute to sender. When communicated to J__ from Capitola, her scripted FAQ answers were emotionless and did nothing on her end to communicate with the courier company.
Our address given was for a commercial office with contact numbers in case the delivery crew needs to contact the receipient. However, we believe that the courier company had not perform any due diligence to actually perform the delivery and even bothered to call at all. This we can say that the company here were extremely dishonest.
On Capitola's end, they did not bother to verified with us or the courier company about the delivery address or contact and simply told us to collect from our nearest post office. We did what J__ said and the Post office told us that we need a Formal Collection Note so that they know that we are authorised for the pick up. Which we were not given any at all.
After being toyed by J__ and feelng extremely frustrated, we wrote in for a refund. The Artifical intelligent J__ responded.
"We're so sorry for this situatiomn
Unfortunately, we can't proceed to refund because the package has been sent
In this case as we told you, you should return us the package to our facilities after make the purchase with the code we will create to you"
We died after we saw "RETURN US THE PACKAGE" which we never had the luxury to receive the goods to begin with.
Dishonest courier with poor attitude at work spells the fall of a start up.
Follow up to the saga in Dec2019, we still havent gotten the goods nor the refund. but we exchanged an email asking us to remove the post on trust pilot with some bribe. which we obviously refuse
__________________________________
Thursday, 5 September, 2019 10:12 PM
To: jonas@____
Subject: CAP2XXX
Hello Jonas,
How are you? I'm C__ from Capitola, nice to meet you.
I have been checking your trust pilot opinion, and I'm so sorry for the inconvenience caused, we are going to ship again the product + a gift in exchange. Would you be able of removing the comment then?
A great purchase
Im in love with my new watch!
Im in love with my new watch!
Good quality and the watch fits perfectly.
The delivery time was 10 days.. They say 4 - 7 days, but for me it was ok!
Thank you so much capitola for the…
Thank you so much capitola for the amazing watch 😍I love it
Very nice packaging first of all.I…
Very nice packaging first of all.I recieved it in a very good condition after transit.The watch quality is excellent.Even the belt is of good quality as my skin is sensitive I choose my watches and accessories cautiously but I never felt any irritation wearing Capitola watches.Overall my experience is great!!
Amazing quality design and…
Amazing quality design and structure...Its brilliant and look forward to many more...Super pricing with even better quality..Kudos Team Capitola
Capitola watches
I simply love the design of capitola brand!very modern,simple but chic at the same time! I have the PEARL MESH SILVER WHITE watch and loved because it’s very resistant even thirty meters under water! I recommend to everyone
I absolutely love my watch from…
I absolutely love my watch from Capitola. It comes in a stylish box, it's easy to set up, and matches my professional attire for my studies at New York University. I love it!
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