Caprinos Pizza Reviews 

425
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the food quality, often describing pizzas as fresh, hot, and generously topped. Reviewers highlight the delicious taste of various products, including specific menu items. The delivery service often receives positive remarks for its efficiency, with orders arriving on time or even early, and many appreciate the friendly demeanor of the delivery staff. However, some customers also noted significant issues with order accuracy, reporting missing items, incorrect customizations, or entirely wrong orders. Delivery times were a frequent concern, with several reviewers experiencing long delays and cold or undercooked food. Furthermore, some people were dissatisfied with poor customer service, citing rude staff, unhelpful responses, and being hung up on during calls.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing delight with the quality,... See more

Quality

Customers had ambiguous experiences with quality, with many praising the fresh, well-made pizzas, delicious... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the friendliness,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 4 out of 5 stars

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasant... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

425 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(425)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I will stick with Dominos

I will stick with Dominos. Last two times ordered delivery has been awful. Culminating in the order of
two pizzas today from the store in Frome which took an hour and a half on a Monday night and I am still waiting.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried…

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy birthday while handing me the pizza when it was my birthday. The pizzas are super cheap and high quality, I would highly recommend!

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Caprinos Pizza's high price is not equal to high quality

Well, that wasn’t what I expected or paid for. This is our first order and was excited to at least have plant-based options. We thought at this price it was going to be on-par with Dominoes or Pizza Hut and it turned out it wasn’t even the standard of Trojan Pizza. Here’s a list of issues for our £24 pizza, that was based on the standard Meatless Feast, but with additional toppings:
- some standard and extra paid for toppings were missing, soya chicken and vegmince
- the entire toppings were frazzled and hard as if being under a heater or grill
- the cheese was non-existent and no option to select if we can have more
- the tomato base was non-existent, possibly evaporated in the heat
- the base of the dough was soft, wafer thing and floppy (think it was cooked but tough to tell)
- the crusts were crunchy and crispy
- no options to change the pizza size, choose a different base, choose a half-and-half with plant-based options, etc.

The curly fries were okay.

This was £24!!! We were expecting a similar quality to Dominoes at that price. Absolutely shockingly bad.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered loaded fries and bbq chicken…

Ordered loaded fries and bbq chicken wings with curly fries, waited 20 minutes before returning, as I’ve walked into the shop I seen the attendant picking up salad with bare hands before serving it to me, when asked for a fork they told me they don’t have any and that they have asked manager to order some. As I was talking to the attendant they were placing their hands next to their mouth.
I think it’s unacceptable that they serve this way and disgusting

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Mango mango mango

Adrian was lovely, had a nice little friend group that he introduced us to. Mangos were lovely and only cost 67 cents and a nice barbershop next door and the pizza was freshly gooned on 10/10 experience with no uncs.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered pizza at 3am

Ordered pizza at 3am. Was spot on. The pizza was absolutely amazing and the service was exceptional. The delivery man was lovely and understanded our criteria. The order also came 20 minutes early!!

Overall I will be back here again very soon as this was amazing pizza and everything was perfect so thank you all very much 💗

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

RIPPED OFF WITH PRICE

Ordered a 9"pizza with chicken goujons, charged me over £23, what arrived was a tiny pizza, I ate it because I had work straight after, never again, disgraceful, could hsve had a massive pizza from. Papa John's for less money

August 30, 2025
Unprompted review
Rated 2 out of 5 stars

Not Italian but Islamic.

Don't be fooled by the name. I thought it was Italian but it is Islamic which means it is Halal. I do not eat Halal so I have no need to order from here again. The food was nice but Halal is not for me.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Me and my family experienced stomach…

Me and my family experienced stomach upset twice after eating food from Caprinos, Swindon. This has been very disappointing, and we’ve decided never to order from there again. Food should always be prepared with proper hygiene, and this incident makes me question their standards. I hope they take this feedback seriously and improve their food safety practices.

August 21, 2025
Unprompted review
Rated 2 out of 5 stars

very disappointment ordered mac and…

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pictures) food always arrives late. Pizza was good but very disappointment in the constant late delivery and pretty much empty bowls on the salad and pasta for the price you pay for them! wont be ordering anymore from this place

August 12, 2025
Unprompted review

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