Caprinos Pizza Reviews 

425
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers had an average experience overall. Many customers praise the delicious taste and fresh quality of the food, especially pizzas, often described as hot and generously topped. Efficient delivery, with orders arriving on time or early by friendly drivers, is also appreciated, alongside helpful staff. However, some customers report significant issues. Many experienced problems with incorrect or incomplete orders, including missing items, wrong toppings, or late/cold deliveries. Reviewers also noted concerns about food quality, such as undercooked or soggy items and cleanliness. Customer service receives criticism for rude staff and unresolved issues.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising the pizzas as fresh, delicious, and perfectly... See more

Quality

Consumers find quality to be ambiguous, with many praising the fresh, well-made pizzas, delicious sauces, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 4 out of 5 stars

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasant... See more

Rated 2 out of 5 stars

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pict... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

425 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(425)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brackley

Brackley. Easy ordering, quick service, delivery people always smiling and polite, food was piping hot and delicious xx

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service paying for something not delivered

Been very good recently but all undone by one delivery gone wrong and non-existent customer service.

My partner and I both ordered the lunchtime special with a can of coke each both of which carried the sugar tax surcharge, diet coke was instead delivered which neither of us can drink because of the sweeteners.

The delivery driver took them back and said the manager would call me to resolve the matter.

Nobody called and nobody has bothered answering the phone for three days, I paid for drinks we never had and paid the surcharge on them for the privilege.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

Rude lady answering phone

Rang for 2 pizzas and was told a different price to the leaflet when I questioned the price she got stroppy and said do you want the pizza or not! I said don't bother with that attitude keep your pizza I will go elsewhere

March 11, 2025
Unprompted review
Rated 3 out of 5 stars

Very bad company sometimes good but…

Very bad company sometimes good but alot of bad times also come very late bad attitude on the phone and never apologise for being late never give anything lately to compensate for this tonight's response was what do you want me to do about it after nearly an hours wait already to be told will be almost another 30 mins that's what you get for being a regular customer 😠

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Order from here if you want to keep waiting!!!

Order from here if you want to keep waiting and receive cold food.

Pathetic customer service and you keep getting told pizza is on the way when it certainly isn't.

Ordered a pizza at 7.47pm and it didn't show up until 9.30pm.. all this while the guy kept telling me the pizza is 5-10 mins away and mind you this was an hour back.
Once the pizza arrives it is a fountain of cheese and other toppings are like treasure, waiting to be found.. plus it would feel like you are eating a ball of raw dough (cos you need to make up lost time and hence not have enough cooking time!)

If you are hungry then might as well chop your arm off and eat it than order from this place!!!

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

2 hour + wait-don’t bother

Placed the order 2 hours ago and I still have not received it.
We called after an hour and they said it would be with us within the next 5-10 minutes. That was now another hour ago.
Called again 52 times to be precise and they have hung up everytime.

To add when the food was eventually delivered it was cold and more than 2 items were missing.

Not impressed don’t waste your time.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

The grimmest pizza Ive ever tasted

WTH is this...pizza squashed and flipped over in box. Looked like it had been cut by someones thumb. Cold, wrong topping and tasted like pure grease. Felt sick after one slice and had to throw it away.
Late to arrive too. No answer on phone when I tried to call.

January 19, 2025
Unprompted review
Rated 1 out of 5 stars

Do not provide your personal details

Do not provide your personal details. I provided my mobile number and email while ordering and still being bombarded by their promotional messages even though i clearly selected i don’t need their emails. These kind of businesses may even sell your personal details to 3rd party companies.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Caprinos in BRACKLEY recently met a…

Caprinos in BRACKLEY recently met a large corporate order for us. They delivered, despite out of the delivery area, and were bang on time. The food was all piping hot and of very good quality and the gentleman I organised with was friendly and extremely helpful. Thank you so much, we will definitely be using you again.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Very long waiting time

Very long waiting time. I understand that sometimes there are days when you have to wait longer, but not on Tuesday at 12 o'clock we waited for an order for over 1.5 hours, this is not the first time. Service is very inconsiderate. I was a regular customer, but this is the last time I ordered from caprinos.

January 14, 2025
Unprompted review

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