Capucinne Reviews 

221
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning craftsmanship, premium materials, and truly gorgeous, highly unique ring designs that consistently arrive perfectly sized, beautifully packaged, and well in time for unforgettable life milestones. People also deeply appreciate the exceptionally attentive staff and dedicated team members who gladly guide buyers smoothly through every single step of personalized custom design modifications and special requests. Consumers consistently note the reliable support, outstanding customer service, and completely seamless online ordering journey, leaving them feeling fully confident and genuinely eager to return for future fine jewelry purchases.

What people talk about most

Product

Customers had positive experiences with product, noting that the jewelry is exceptionally well-crafted,... See more

Quality

People report positive experiences with quality, highlighting that the rings are well-crafted, durable, and... See more

Staff

Consumers find staff to be positive, highlighting their helpful, friendly, and professional demeanor.... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the trustworthy assistance... See more

Order

Users describe positive interactions with order, highlighting prompt deliveries and reasonable shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely kind and accommodating staff worked w me to pick out the right hue for my gem, added inscription after the fact, scheduled production of my purchase so it would ship it a good time. Co... See more

Company replied

Rated 5 out of 5 stars

Everyone was very helpful , professional and timely. I got exactly what I asked for. They were careful to walk through each step with me because it was a unique custom piece. My rings turned out perfe... See more

Company replied

Rated 5 out of 5 stars

What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very... See more

Company replied

Rated 5 out of 5 stars

This is the third ring we've bought from Capucinne, and it finishes the complete wedding band set for my wife. From the quality of the pieces to the excellent customer service, we have had nothing but... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

About Capucinne

Written by the company

Capucinne

Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.

THIS IS HOW CAPUCINNE STARTED

We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind pieces

WE BELIEVE IN TRANSPARENCY AND HONEST APPROACH

We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.

WE ARE ALL ABOUT NATURE & GIVING BACK!

Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

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4.8

All reviews

(221)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a ring for my wife and she…

I bought a ring for my wife and she loved it!

Looks super nice and the quality is great! My wife was super excited when I gave it to her on her birthday, she said it's the most beautiful design she's seen on a ring.

September 25, 2023
Unprompted review
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Reply from Capucinne

Dear Daniel Odriozola,
we're thrilled to hear that your wife loved the ring you bought from us! Thank you for the 5-star review.

It's wonderful to know that she found it super nice and of great quality. Making her birthday special is what we aim for, and we're delighted to have been a part of it.

If you ever need more gifts or have any questions, feel free to reach out. We're here to help.

Thanks again for choosing us, and we hope to serve you again soon!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

I love my Shark Tooth pendant

I love my Shark Tooth pendant. everything is minimalistic and super luxurious. Love it and will definitely buy again!

September 25, 2023
Unprompted review
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Reply from Capucinne

Dear Philippe Emmanuel Ngando Mouka,
we're thrilled that you love your Shark Tooth pendant! Your appreciation for its minimalistic and luxurious design means a lot to us. Thank you for the 5-star review!

We can't wait to have the opportunity to serve you again in the future. If you ever have any questions or need assistance, feel free to reach out.

Thanks for choosing us, and here's to more fantastic jewelry experiences!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Great communication

Great communication, I moved house during the production lead time and easily managed to change the delivery address with no hassle. Great customer service.

September 15, 2023
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Reply from Capucinne

Dear Rich,

thank you so much for taking the time to share your positive experience with our customer service team. We truly appreciate your kind words and are delighted to hear that you found our communication and address change process hassle-free.

Moving can be a hectic time, and we're thrilled that we could assist you smoothly during this transition. Your satisfaction is important to us, and we're here to ensure your experience remains top-notch.

If you ever require further assistance or have any questions, please don't hesitate to reach out. We're always here to help.

Thanks once again for choosing us, and we look forward to serving you in the future!

Best regards,
Capucinne team

Rated 5 out of 5 stars

I'm absolutely thrilled with my ring…

I'm absolutely thrilled with my ring from Capucinne! 😄 The ring is a real gem, crafted by hand with exquisite care. Plus, they offer free and insured delivery to the USA, and communication was perfect. What a great experience!

September 11, 2023
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Reply from Capucinne

Dear Natalie,
we're absolutely thrilled to hear about your positive experience with our ring and services! 😄 Thank you for your kind words.

Knowing that you appreciate the craftsmanship and care that goes into our jewelry means the world to us. We aim to provide the best experience for our customers, including free and insured delivery to the USA and seamless communication.

If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and we hope your ring continues to bring you joy!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Highly Recommend!

I got the Dora Oval Alexandrite Ring. It's definitely pricier than others after shopping around but glad I went with Cappucine in the end as it worth ever penny.

Very satisfied with the quality of this ring and customer service were very helpful! Highly recommend :)

September 15, 2023
Unprompted review
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Reply from Capucinne

Dear Maz,

thank you so much for choosing the Dora Oval Alexandrite Ring from Capucinne! We greatly appreciate your feedback and recommendation.

We understand the importance of making a thoughtful choice, and we're delighted to hear that you found our ring worth every penny. Quality is our utmost priority, and it's fantastic to know you are very satisfied with it.

Our customer service team is always here to assist, and we're thrilled that you found them helpful.

If you ever have more jewelry needs or questions, please do not hesitate to reach out. We look forward to serving you again in the future.

Once again, thank you for your trust in Capucinne!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Great customer service and quality…

Great customer service and quality product arrived in time for my engagement.

August 22, 2023
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Reply from Capucinne

Dear Jerald Shawver,

thank you for sharing your positive experience with us! We're delighted to hear that you had a great experience with our customer service and that your engagement product arrived in a timely manner.

Your satisfaction is our top priority, and we're thrilled that we could contribute to such a special occasion in your life.

If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, congratulations on your engagement, and thank you for choosing us!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

I am very satisfied with the…

I am very satisfied with the manufactured ring and the professional attitude of the company. I recommend purchase.

September 6, 2023
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Reply from Capucinne

Dear Helga Rolc,

thank you for sharing your satisfaction with us! We greatly appreciate your feedback and recommendation.

We're delighted to hear that you are very satisfied with the ring we manufactured and that you found our company's professionalism commendable. Your recommendation means a lot to us, and we're here to assist you with any future purchases or questions.

Once again, thank you for choosing us, and we look forward to serving you again in the future!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Engagement Ring From Capucinne

I bought an engagement ring from Capucinne after searching the web for the past two weeks.

The product is fantastic, and my fiance loved it. I totally recommend Capucinne's ring.

September 13, 2023
Unprompted review
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Reply from Capucinne

Dear Gustavo Santo Vito Martins,

thank you for choosing Capucinne for your engagement ring and for taking the time to share your experience!

We're thrilled to hear that you found our product fantastic and, most importantly, that your fiancée loved it. Your recommendation means a lot to us, and we're honored to have played a part in this special moment in your life.

If you ever need further assistance or have more jewelry needs in the future, please feel free to reach out. We're here to help.

Congratulations on your engagement, and thank you for choosing us!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

She's never smiled like that before

My wife loves oval rings, and we've been looking for a replacement for her engagement ring.

We checked out local jewelers & some online stores, but nothing ever clicked with her.

I found Capucinne on IG & asked her to check it out. She loved their Halle Morganite ring, so I pulled the trigger on it. She's sooo excited to get her new ring!

September 12, 2023
Unprompted review
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Reply from Capucinne

Dear Arnold Mohapi,

we're absolutely delighted to hear about your journey to find the perfect ring for your wife, and we're honored that you chose Capucinne!

It's heartwarming to know that our Halle Morganite ring captured her heart and brought that special smile to her face. Creating moments like these is what we strive for, and we couldn't be happier to be a part of this.

We hope that your wife continues to cherish her new ring and that it brings joy and happiness for years to come. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Thank you for choosing Capucinne, and here's to many more smiles and beautiful moments!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Amazing quality and customer service too!

At first I had concerns around ordering, as I'd never ordered a custom piece like this.

However the team at Capucinne worked very closely with me to help create exactly what I was looking for!

100% would recommend this company. Very impressed with product quality and their level of customer service.

September 12, 2023
Unprompted review
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Reply from Capucinne

Dear Ciaran,

thank you for sharing your experience with Capucinne! We're thrilled to hear that you had a positive and memorable experience with us.

We understand that ordering a custom piece can come with some concerns, but it's wonderful to know that our team was able to work closely with you to bring your vision to life. Your satisfaction is our top priority, and your recommendation means the world to us.

If you ever have more custom jewelry needs or any questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and we look forward to serving you again!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Excellent customer care

Very professional team.
They will help you with all details you need in a verry friendly and professional manner.
I bought a personalized ring and received exactly what I ordered.
Good job!

September 1, 2023
Unprompted review
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Reply from Capucinne

Dear Aurelian Dragan,

thank you for your kind words and for sharing your positive experience with our team at Capucinne! We greatly appreciate your feedback.

We're thrilled to hear that you found our team professional, friendly, and attentive to your needs. Ensuring that you received the exact personalized ring you ordered is always our goal, and we're delighted that we could meet your expectations.

If you ever have more customization requests or any future jewelry needs, please feel free to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and we appreciate your support!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Absolutely perfect product

Absolutely perfect product. Quality is shining as the product is shining. Compairing it with some of the products I had in the past, this on is astoningly amazing. My wife is thankful for such a amazing product.

September 7, 2023
Unprompted review
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Reply from Capucinne

Dear Dragan Šibanc,

thank you so much for your glowing feedback! We're thrilled to hear that you find our product absolutely perfect and of exceptional quality.

We take great pride in crafting jewelry that shines both in appearance and quality, and it's heartwarming to know that our product exceeded your expectations. Your wife's happiness is our ultimate goal, and we're thankful for her appreciation.

If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing our product, and please convey our warm regards to your wife!

Warmest regards,
Capucinne team

Rated 5 out of 5 stars

My two rings (opal and sapphires) are…

My two rings (opal and sapphires) are beautiful! Just as pictured.

September 9, 2023
Unprompted review
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Reply from Capucinne

Dear Olivia Corya,

thank you for sharing your feedback with us! We're delighted to hear that your two rings, the opal and sapphires, are as beautiful as pictured.

Your satisfaction is of utmost importance to us, and we're thrilled that our products met your expectations. If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing our rings, and we hope you continue to enjoy their beauty!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Absolutely perfect!

I was very hesitant to order, only because I’ve never ordered a custom pieces and from a company that I hadn’t ordered from before. However, the team worked with me and helped create exactly what we wanted to celebrate our 10 year anniversary. I absolutely love it and will definitely order from Capucinne again.

September 1, 2023
Capucinne logo

Reply from Capucinne

Dear Erica Bruell Reinhold,

thank you for sharing your experience with us, and we're thrilled that you had a positive and memorable one!

We understand that ordering custom pieces can be a big decision, and we're delighted that our team could work closely with you to create something special for your 10-year anniversary. Knowing that you love it means the world to us, and we can't wait to have the pleasure of serving you again in the future.

If you ever have more custom jewelry needs or any questions, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and here's to many more wonderful celebrations!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Magical jewelry that fits your unique personality.

I recently purchased a Moss Agate ring, which was on my wish list for a long time, when I discovered the brand on Etsy.
Not only was that ring amazing, even prettier in real life, but I had a specific request for swapping side stones and they guided me through the whole process.
I received even mockups of the ring before it was made.

If you are looking for something special and unique, you are 100% in the right place.
I highly recommend it.

September 7, 2023
Unprompted review
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Reply from Capucinne

Dear Andreja Pucelj,

thank you for sharing your wonderful experience with us! We're thrilled to hear that you found your Moss Agate ring, and we're grateful that you chose us to fulfill your wish.

We take great pride in crafting jewelry that not only meets but exceeds expectations, and we're delighted that you found your ring even prettier in real life. It's heartwarming to know that we could assist you in making it truly unique with the side stone swap and providing mockups.

Your recommendation means a lot to us, and we're here to help with any future special and unique jewelry needs you may have.

Once again, thank you for choosing us, and we appreciate your support!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

A dream come true - Capucinne nailed it!

From the very beginning of my journey in searching for the perfect engagement ring, Capucinne stood out with their exquisite designs and impeccable craftsmanship. But more than just their stunning collection, it was their customer service that truly impressed me.

Every question I had was met with a swift and detailed response, making the entire process feel seamless and personal. It's clear that they prioritize their customers and strive for perfection in every piece they craft.

When I finally received the ring, I was in awe. The design, the shine, the intricate detailing - everything was even more beautiful than I had imagined. It truly is a work of art, and it resonates with the love and commitment I feel for my partner.

Purchasing such an important item online can be daunting, but with Capucinne, it felt safe, easy, and genuinely enjoyable. To anyone in search of a unique and meaningful piece of jewelry, I wholeheartedly recommend Capucinne. Their dedication to quality and customer satisfaction is unparalleled.

Thank you, Capucinne, for making this chapter in our love story so incredibly special!

September 8, 2023
Unprompted review
Capucinne logo

Reply from Capucinne

Dear Bruno Padilha,

your heartfelt words warm our hearts, and we can't thank you enough for taking the time to share your experience with Capucinne. We're truly honored to have been a part of this special chapter in your love story.

It's wonderful to hear that our designs and craftsmanship caught your eye, but what truly makes our day is knowing that our customer service made a positive impact. Your satisfaction is our top priority, and we're dedicated to making the process as seamless and personal as possible.

We're overjoyed that the ring exceeded your expectations in design, shine, and intricate detailing. It's our goal to create works of art that resonate with the love and commitment shared in each partnership.

Your recommendation and trust in us mean the world, and we're here for any future jewelry needs or questions you may have.

Once again, thank you for choosing Capucinne, and we wish you and your partner a lifetime filled with love and happiness!

Warmest regards,
Capucinne team

Rated 5 out of 5 stars

I love my most unique ring set

I was part of the design process, and the final product was such a meaningful and unique piece made just for me. The craftsmanship, and packaging with all the details were fabulous. I appreciate all the capucinne staff's meticulous efforts from creating the order to the delivery of the order.

The service I received from all the departments was above and beyond my expectations!!

July 6, 2023
Unprompted review
Capucinne logo

Reply from Capucinne

Dear Sunflower,

we're absolutely thrilled to hear that you love your unique ring set and had a meaningful and personalized design process with us at Capucinne!

Crafting special pieces that hold meaning is what we aim for, and we're delighted that the final product was everything you envisioned. We take great pride in our craftsmanship and attention to detail, from the creation of your order to its meticulous packaging.

It's wonderful to know that our team went above and beyond your expectations in terms of service. Your satisfaction is our utmost priority, and we're grateful for your kind words.

If you ever have more unique design ideas or any future jewelry needs, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and we appreciate your support!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Shines so brilliantly it glows!

I chose my engagement ring from Capucinne because their rings are like no other. Everything they sell is so gorgeous and their prices are very agreeable.
I had purchased a Rainbow Moonstone Ring but realized months later that I should have bought the set, because my ring had a matching wedding band. The band alone wasn't listed on the site but I was able to speak with customer service and they set up a special purchase order for me.
Quick, easy and very accommodating!

September 7, 2022
Unprompted review
Capucinne logo

Reply from Capucinne

Dear Katie Robinson,

thank you for sharing your delightful experience with Capucinne! We're thrilled to hear about your engagement ring and how it has shone brilliantly in your life.

It's wonderful to know that our unique and beautiful designs, along with our reasonable prices, caught your attention. We aim to provide jewelry that stands out in every way.

We're pleased that our customer service team could assist you in obtaining the matching wedding band you desired, even if it wasn't listed on the site. Quick and accommodating service is what we strive for, and we're glad you found it to be so.

If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to assist you.

Once again, thank you for choosing Capucinne, and we hope your ring continues to shine brilliantly!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Love my custom engagement ring!

Vida and the Capuccine team were wonderful. My fiance kept the custom ring we designed safe for months after receiving it and finally gave it to me in the Sahara desert, on a recent trip to Morocco. It's so gorgeous and we couldn't be happier. Capuccine was very patient with us and prompt in all communication throughout the design process. I highly recommend Capucinne to anyone looking for a custom engagement ring!

March 1, 2023
Unprompted review
Capucinne logo

Reply from Capucinne

Dear Lauren,

thank you for sharing your wonderful experience with us, and congratulations on your engagement! We're thrilled to hear that you love your custom engagement ring.

Designing a custom ring is a special journey, and we're delighted that our team was patient and prompt throughout the process. Your engagement location in the Sahara desert sounds truly magical and memorable.

Your recommendation means the world to us, and we're here to assist anyone looking for a custom engagement ring with the same dedication and care.

If you ever have more jewelry needs or questions in the future, please don't hesitate to reach out. We're here to help.

Once again, congratulations, and thank you for choosing us!

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Even more beautiful and impressive in person.

My ring came a few days ago - almost exactly 7 weeks from purchase as they said was likely the case. It’s even more beautiful in person. I’m thrilled with the look, fit, and quality. I was a little nervous ordering from so far away (Slovenia — California) but everyone at capucinne was so communicative and helpful. 5 stars, two thumbs up, all the applause! I get SO many compliments on my ring. It’s a unique and slightly vintage style it catches people’s eyes on the street and most recently even in a hiking trail

April 7, 2023
Unprompted review
Capucinne logo

Reply from Capucinne

Dear JB,

thank you for sharing your fantastic experience with us! We're delighted to hear that your ring arrived and exceeded your expectations in beauty, fit, and quality.

Ordering from a distance can indeed be nerve-wracking, but we're thrilled to have provided you with excellent communication and assistance throughout the process. Your satisfaction is of the utmost importance to us.

It's wonderful to know that your unique and slightly vintage-style ring catches the eyes of so many, even on a hiking trail! Your compliments mean a lot to us, and we're here to assist you with any future jewelry needs or questions.

Once again, thank you for choosing us and for the glowing review!

Warm regards,
Capucinne team

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