Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.
Written by the company
7-day money-back guarantee
Unit 1 Key Point Cannock , WS12 2FN, Cannock, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service - we had a minor query following the purchase of a car and Harry the salesman resolved this for us quickly and professionally. The car was in great condition and the delivery driver kept us updated on his progress on the day. Overall it was a smooth process to buy through car360 and I would thoroughly recommend them.

Reply from car360
i just started my car insurance and till now it’s fine 😊

Reply from car360
I was searching for a particular electric car for some time and eventually came across one online at car360. I hadn’t heard of this company so spent a while looking at their feedback which was very positive. I eventually put a holding deposit down on the car and was then contacted by Spencer who would handling my enquiry.
I had a number of questions and queries which were answered and i eventually decided to proceed with the transaction. A handover date was agreed and money changed hands. When I arrived early to collect my car I met Dave who was also excellent, very friendly and helpful but not pushy. He also answered a number of queries and helped me with the handover process. The car was as described and immaculately prepared so my concerns about dealing with a remote company were immediately allayed. The car was fully charged as agreed and when Dave was happy that I had gone through everything with him I departed with a big grin on my face. I then received a follow up call 48 hours later to check that I was still happy. These guys are good and I would not hesitate to use them again so i fully recommend them. Thank you 😊

Reply from car360
This was a great experience! We usually hate buying cars and visiting showrooms but this was a much more pleasant experience and seamless too. Such great help from Ellie at 360 and a lovely driver who delivered the car.

Reply from car360
Responsive and professional
Can't fault the service at this point.

Reply from car360
Had a really great experience from start to finish with Car360. My husband used them in the past and we've both had good experiences. Spencer was great from the beginning with going through the whole process and providing all the info etc and he always kept me updated and was there when I had any questions. The delivery and part-exchange process was really straightforward, and I felt I got a good price for my car, and a good deal for my new one. The member of staff who delivered my car kept me updated with times, and showed me all the features. Aftersales were good too, as I had one very minor issue and they were prompt to contact me. Thanks so much Spencer!

Reply from car360
Good, efficient service.
Izzy went over and above to ensure financial options for me were what i needed!!

Reply from car360
Very quick efficient service! Told them what I wanted dealt with everything! It was sorted within the day and driving away less than a week later! Harry and Brandon were both great and all my queries were dealt with quickly so I was never wondering what happens next! Will definitely be back

Reply from car360
A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who dropped the car to us was also very friendly and knowledgeable. Everything has been very smooth and the new car is exactly as described. Would recommend

Reply from car360
Chance done everything possible to ensure the car was ready for collection and then spent a lot of time explaining how all the important things worked in the car and any questions we had he done his best to answer them,nothing was rushed regarding the handover,
Thank you Chance
Regards
Joe Lynch

Reply from car360
The car was reasonably priced and arrived in good condition. Danveer handled the whole process efficiently and timely. Steve's handover went smoothly enough.

Reply from car360
I purchased Peugeot E Expert from car 360, It was very reasonable price also they gave me very good part exchange price, I was dealing with Ellie, She is so friendly and helpful i would give her 5 Stars for her customer Service!

Reply from car360
Had the best experience with car 360, my partner enquired for me as i was nervous due to past experiences with car dealerships but Kira was so kind and answered all my questions! Her email responses were so quick, I’d always have a reply by the end of the day! From the start to the finish when I picked up my new car they were all so polite and friendly!

Reply from car360
I had researched Car360 before purchase. I had never bought a car online before so had some reservations. Arron was fantastic and guided me through the process. Car was excellent. Home delivery worked really well. I would not hesitate to use Car360 again. Many thanks.

Reply from car360
Great service from start to finish, our sales representative Chance kept us updated at every point with the progress of our sale. Upon collection our car was in immaculate condition and we were greeted in lovely well presented premises. We were advised on all of the features of our car. The entertainment system on the car needs to be updated. Chance informed me thst they will arrange this with the manufacturer and will even provide me with a courtesy car whilst the work is carried out.i have wanted an Ora Funky cat for some time and could not be happier with my new car. Thanks car360 for your valued service.

Reply from car360
Just picked up an ID Buzz from here and have been thoroughly impressed with the whole setup. I'd already looked at a few Buzzes at regular dealers and even the low mileage ones were in a terrible state, so when this one came up on car360 it seemed too good to be true for the price.
I kept asking Ellie what the catch was, but she assured me that the car would be in tip-top condition and she wasn't wrong. For a car with nearly 40k miles on it, it's in near showroom condition.
One aspect worth mentioning is the instant availability of agents over both live chat and email, so much so I thought it was AI at first. I'm also not one for phone calls so only having to do a single call for the entire process was perfect.
I can't imagine we'll be returning the car, so I can't speak to that aspect of it, but I've been left very impressed with car360. I'll certainly use them again next time.

Reply from car360
Great experience from the start of the enquiry to pick up , smooth transaction lovely car thank you

Reply from car360
Great communication throughout the sale process and great knowledge of the the EV I purchased.

Reply from car360
Recently bought a car from here and the whole experience was excellent from start to finish. Ellie was especially helpful throughout the process — friendly, professional, and always happy to answer any questions. Everything was straightforward and clearly explained from the beginning, which made buying the car completely stress-free. Very good service all round and I would definitely recommend this company to others.

Reply from car360
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.