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car360 Reviews 

4,404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the entire process straightforward and stress-free. Many people highlight the excellent service and smooth user experience, appreciating the clear communication and efficient handling of their car purchase. Reviewers often find the products to be exactly as described, in great condition, and delivered seamlessly, often exceeding expectations. However, some customers also noted concerns regarding the car's preparation or the transparency of its condition report upon delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

Product

People report positive experiences with the product, often praising the immaculate condition of the cars,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as straightforward,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

Danveer was great all the way through, he kept me updated through the entire thing. It was a a couple of days before pick up when the car had some issues, and he told me straight away that it ne... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Really excellent service! Friendly, professional, and efficient throughout. Communication was clear, and the whole process was handled smoothly from start to finish. After getting over the initial in... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(4,404)

852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - we had a minor query following the purchase of a car and Harry the salesman resolved this for us quickly and professionally. The car was in great condition and the delivery driver kept us updated on his progress on the day. Overall it was a smooth process to buy through car360 and I would thoroughly recommend them.

May 11, 2026
Unprompted review
car360 logo

Reply from car360

Hi Charlotte,

Harry and the delivery driver will both be really pleased to hear this, so thanks for taking the time to let us know. From the query to delivery day, it sounds like everything came together nicely.

From the car360 team

Rated 5 out of 5 stars

An excellent purchase experience

I was searching for a particular electric car for some time and eventually came across one online at car360. I hadn’t heard of this company so spent a while looking at their feedback which was very positive. I eventually put a holding deposit down on the car and was then contacted by Spencer who would handling my enquiry.
I had a number of questions and queries which were answered and i eventually decided to proceed with the transaction. A handover date was agreed and money changed hands. When I arrived early to collect my car I met Dave who was also excellent, very friendly and helpful but not pushy. He also answered a number of queries and helped me with the handover process. The car was as described and immaculately prepared so my concerns about dealing with a remote company were immediately allayed. The car was fully charged as agreed and when Dave was happy that I had gone through everything with him I departed with a big grin on my face. I then received a follow up call 48 hours later to check that I was still happy. These guys are good and I would not hesitate to use them again so i fully recommend them. Thank you 😊

June 2, 2026
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Reply from car360

Hi Charles,

Thank you for the kind words about Spencer and Dave, it is brilliant to know they both made the whole process feel so comfortable from start to finish. That follow-up call is something we think matters, so it is good to know it landed well.

From the car360 team

Rated 5 out of 5 stars

This was a great experience

This was a great experience! We usually hate buying cars and visiting showrooms but this was a much more pleasant experience and seamless too. Such great help from Ellie at 360 and a lovely driver who delivered the car.

June 1, 2026
Unprompted review
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Reply from car360

Hi,

Ellie and the delivery team will be really pleased to hear this, so thanks for taking the time to let us know. Buying a car does not have to be stressful, and it sounds like this time it was not!

From the car360 team

Rated 5 out of 5 stars

Responsive and professional

Responsive and professional
Can't fault the service at this point.

June 1, 2026
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Reply from car360

Hi Martin,

Thanks for taking the time to let us know about your experience. We hope the car continues to impress!

From the car360 team

Rated 5 out of 5 stars

Had a really great experience

Had a really great experience from start to finish with Car360. My husband used them in the past and we've both had good experiences. Spencer was great from the beginning with going through the whole process and providing all the info etc and he always kept me updated and was there when I had any questions. The delivery and part-exchange process was really straightforward, and I felt I got a good price for my car, and a good deal for my new one. The member of staff who delivered my car kept me updated with times, and showed me all the features. Aftersales were good too, as I had one very minor issue and they were prompt to contact me. Thanks so much Spencer!

May 22, 2026
Unprompted review
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Reply from car360

Hi Carlota,

Spencer is brilliant at keeping people in the loop, so it is really good to hear he was there for you throughout. Thanks for putting your trust in us, and for choosing car360 again after your husband's experience with us.

From the car360 team

Rated 5 out of 5 stars

Good

Good, efficient service.

Izzy went over and above to ensure financial options for me were what i needed!!

May 21, 2026
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Reply from car360

Hi Mark,

Izzy is brilliant at finding the right finance options and it is clear she put in real effort for you. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

Very quick efficient service

Very quick efficient service! Told them what I wanted dealt with everything! It was sorted within the day and driving away less than a week later! Harry and Brandon were both great and all my queries were dealt with quickly so I was never wondering what happens next! Will definitely be back

May 20, 2026
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Reply from car360

Hi Hollie,

Harry and Brandon are brilliant at keeping everything moving, so it is good to know you always felt in the loop. Thanks for putting your trust in us, and we will look forward to seeing you again!

From the car360 team

Rated 5 out of 5 stars

A great experience from start to finish

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who dropped the car to us was also very friendly and knowledgeable. Everything has been very smooth and the new car is exactly as described. Would recommend

May 14, 2026
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Reply from car360

Hi Anna,

Danny and John are both brilliant at what they do, so it is really good to know they made the whole process feel less daunting. Thanks for putting your trust in us and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Jaguar I - Pace Handover

Chance done everything possible to ensure the car was ready for collection and then spent a lot of time explaining how all the important things worked in the car and any questions we had he done his best to answer them,nothing was rushed regarding the handover,
Thank you Chance
Regards
Joe Lynch

May 28, 2026
Unprompted review
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Reply from car360

Hi Joe,

Chance is brilliant at taking the time to do a proper handover rather than rushing people out the door. Thanks for the kind words about him, we will make sure he sees this.

From the car360 team

Rated 5 out of 5 stars

Faultless service.

The car was reasonably priced and arrived in good condition. Danveer handled the whole process efficiently and timely. Steve's handover went smoothly enough.

May 29, 2026
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Reply from car360

Hi Martin,

Thanks for choosing car360 for your recent purchase. Danveer and Steve will be pleased to hear you had a smooth experience from start to finish.

From the car360 team

Rated 5 out of 5 stars

I purchased Peugeot E Expert from car…

I purchased Peugeot E Expert from car 360, It was very reasonable price also they gave me very good part exchange price, I was dealing with Ellie, She is so friendly and helpful i would give her 5 Stars for her customer Service!

May 29, 2026
Unprompted review
car360 logo

Reply from car360

Hi,

Thank you for the kind words about Ellie, she will be really pleased to hear that! Sounds like she took great care of you from start to finish.

From the car360 team

Rated 5 out of 5 stars

Had the best experience with car 360

Had the best experience with car 360, my partner enquired for me as i was nervous due to past experiences with car dealerships but Kira was so kind and answered all my questions! Her email responses were so quick, I’d always have a reply by the end of the day! From the start to the finish when I picked up my new car they were all so polite and friendly!

May 12, 2026
Unprompted review
car360 logo

Reply from car360

Hi Letitia,

Kira is brilliant at putting people at ease, so it is no surprise she made the whole process feel less daunting for you. Thanks for putting your trust in us, and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Great experience having never bought online before

I had researched Car360 before purchase. I had never bought a car online before so had some reservations. Arron was fantastic and guided me through the process. Car was excellent. Home delivery worked really well. I would not hesitate to use Car360 again. Many thanks.

May 21, 2026
Unprompted review
car360 logo

Reply from car360

Hi,

It is always a big step buying a car online for the first time, so thanks for putting your trust in us. Really glad Arron was there to guide you through it all.

From the car360 team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, our sales representative Chance kept us updated at every point with the progress of our sale. Upon collection our car was in immaculate condition and we were greeted in lovely well presented premises. We were advised on all of the features of our car. The entertainment system on the car needs to be updated. Chance informed me thst they will arrange this with the manufacturer and will even provide me with a courtesy car whilst the work is carried out.i have wanted an Ora Funky cat for some time and could not be happier with my new car. Thanks car360 for your valued service.

May 28, 2026
Unprompted review
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Reply from car360

Hi Lisa,

Chance keeping you updated throughout and then sorting the entertainment system fix with a courtesy car thrown in is exactly the kind of thing we want to get right. Thanks for putting your trust in us, and enjoy the Ora Funky Cat!

From the car360 team

Rated 5 out of 5 stars

Top notch service vs regular dealers. Very happy.

Just picked up an ID Buzz from here and have been thoroughly impressed with the whole setup. I'd already looked at a few Buzzes at regular dealers and even the low mileage ones were in a terrible state, so when this one came up on car360 it seemed too good to be true for the price.

I kept asking Ellie what the catch was, but she assured me that the car would be in tip-top condition and she wasn't wrong. For a car with nearly 40k miles on it, it's in near showroom condition.

One aspect worth mentioning is the instant availability of agents over both live chat and email, so much so I thought it was AI at first. I'm also not one for phone calls so only having to do a single call for the entire process was perfect.

I can't imagine we'll be returning the car, so I can't speak to that aspect of it, but I've been left very impressed with car360. I'll certainly use them again next time.

May 29, 2026
Unprompted review
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Reply from car360

Hi Mike,

Ellie knows her stuff, and it sounds like she was right to put your mind at ease about the Buzz. Thanks for taking the time to let us know how everything went, and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Great experience from the start of the…

Great experience from the start of the enquiry to pick up , smooth transaction lovely car thank you

May 28, 2026
car360 logo

Reply from car360

Hi Marie,

Thanks for choosing car360, and it is brilliant to hear the whole process felt smooth from start to finish. Enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Great communication throughout the sale…

Great communication throughout the sale process and great knowledge of the the EV I purchased.

May 21, 2026
car360 logo

Reply from car360

Hi Wayne,

Thanks for choosing car360 for your new EV. It is good to know the team kept you in the loop and could answer all your questions along the way.

From the car360 team

Rated 5 out of 5 stars

Recently bought a car from here

Recently bought a car from here and the whole experience was excellent from start to finish. Ellie was especially helpful throughout the process — friendly, professional, and always happy to answer any questions. Everything was straightforward and clearly explained from the beginning, which made buying the car completely stress-free. Very good service all round and I would definitely recommend this company to others.

May 7, 2026
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Reply from car360

Hi Peter,

Thank you for the kind words about Ellie, we will make sure she sees this. Really pleased the whole process felt straightforward from the start. Enjoy your new EV!

From the car360 team

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