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car360 Reviews 

4,403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, kind, and professional, providing clear explanations and swift answers to questions throughout the process. Many people highlight the exceptional customer service, noting the excellent communication and supportive approach from the initial inquiry to the final purchase. Reviewers found the team to be very helpful and knowledgeable. The product itself, often described as excellent, consistently matched its online description and was well-prepared. Consumers appreciated the efficient and straightforward process, making the car buying experience stress-free and smooth from start to finish. Many people are converted to this online purchasing method, praising the overall user experience and expressing high satisfaction with their new vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Product

Consumers generally express satisfaction with the product, often describing cars as immaculate, in excellent... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the car buying process as... See more

Customer service

Clients share positive opinions on customer service, with many highlighting the unmatched support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible! From the moment I enquired about a car, their customer service was unmatched. Patient, kind and willing to answer all questions and find answers for me. When I went to collect m... See more

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,403)

852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service.

Ian the delivery driver was absolutely brilliant, extremely helpful and went above and beyond to make sure we were comfortable with the new vehicle.
Harry and Brandon at car 360 were also brilliant, answering every question and going above and beyond to make a good sale.

May 27, 2026
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Reply from car360

Hi James,

Ian, Harry, and Brandon will all be really pleased to hear this, so thanks for taking the time to let us know. It sounds like you were in good hands from start to finish. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Brandon made the experience very easy…

Brandon made the experience very easy and was in contact with me throughout the process. Thank you very much!

May 19, 2026
Unprompted review
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Reply from car360

Hi Isabella,

Brandon is brilliant at keeping people in the loop, so it is good to know that came through for you. Thanks for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

Vehicle Purchase

I’ve now purchased my second car through Car360 and once again the experience was excellent. Kira’s communication was superb throughout the whole process — friendly, professional, and always keeping me updated.

The car itself was immaculate, especially considering it was 3 years old. You could really tell the team takes pride in the quality of their vehicles and customer service.

I would definitely recommend Car360 to friends and family, and I wouldn’t hesitate to buy from them again in the future.

May 15, 2026
Unprompted review
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Reply from car360

Hi Tom,

Kira is brilliant at keeping people in the loop, so thank you for the kind words about her. Really good to know the car arrived in the condition you were hoping for, and we look forward to helping you with a third one day!

From the car360 team

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Kept informed of every step of purchase with professionalism and courtesy from Arron the salesman to the gentleman who dropped the car off at my house and took time to show me the ropes so to speak as a first time electric car owner. Smooth from start to finish. Thanks guys!

May 26, 2026
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Reply from car360

Hi Jez,

Arron and the delivery team will be really pleased to hear they made your first electric car experience such a positive one. Thanks for putting your trust in us. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Couldn't have been a simpler process…

Couldn't have been a simpler process and a joy not to be scouring car showrooms and forecourts!

May 26, 2026
Unprompted review
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Reply from car360

Hi Nick,

That is exactly what we set out to do, so it is brilliant to hear the process felt that straightforward. Thanks for choosing car360.

From the car360 team

Rated 5 out of 5 stars

Amazing company and people to deal…

Amazing company and people to deal with. No pressure selling and got a good P/X deal. Quick and painless delivery of vehicle in perfect condition. I will be back again next year when my wife's car is up for replacement. Chance was very helpful and kept me informed all the way from enquiry to delivery. Top man. Thankyou Dave Carlin

May 26, 2026
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Reply from car360

Hi Dave,

Chance will be really pleased to read this, so thank you for the kind words about him. See you next year!

From the car360 team

Rated 5 out of 5 stars

Never bought a car online before

Never bought a car online before. This experience was so good I wonder if I will ever buy any other way. Everyone in Car 360 was polite and helpful. No one ever claimed not to know about my purchase. The part exchange deal was favourable, the paperwork was clear, everything was done smoothly. There was a slight hitch with delivery but they worked around it and the delivery was punctual, the driver pleasant and well informed and the car itself was in great condition and exactly as described. I feel I got a really good deal and I would definitely go to them again.

May 26, 2026
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Reply from car360

Hi Stephen,

That delivery hitch must have been a bit of a worry, so really glad the team managed to sort it out and still get everything to you on time. Thanks for putting your trust in us, especially for your first online purchase.

From the car360 team

Rated 5 out of 5 stars

Dealt with Chase from start to finish…

Dealt with Chase from start to finish and the experience was exceptional.
I had several specific questions over the course of the purchase and each was answered in detail and with courtesy.
Car delivered on time, on date as agreed and is excellent. I was nervous about not being able to see the car initially but the car was as described.
I'd highly recommend using Car360.

May 22, 2026
Unprompted review
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Reply from car360

Hi Matt,

Chase will be really pleased to hear that your questions were all answered properly, it makes a big difference when you are buying a car you have not seen in person. Thanks for putting your trust in us.

From the car360 team

Rated 4 out of 5 stars

Online team were great very amenable…

Online team were great very amenable and kept us informed of the whole process. The car was well presented on delivery despite the front wheels having some brake residue grime still on the inside. Would recommend to anyone good product and service.

May 22, 2026
Unprompted review
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Reply from car360

Hi Paul,

Thank you for the lovely review. We’re really pleased to hear the online team kept you informed throughout the process and that you were happy with both the car and the service received.

We also appreciate the feedback regarding the brake residue on the wheels and will share this with the team to help us improve even further.

From the car360 team

Rated 5 out of 5 stars

Customer service outstanding!!

Customer service from the very first initial enquiry phone call —> right throughout the selection and purchase process was excellent!!!
One tiny issue with the car upon arrival, rear tyre pressure sensor not working, but they said they will assist me in getting this put right.
The car itself was spotless, A++++ condition, sparkling clean when arrived.
Overall, the whole experience with car360 was a breeze. Traded in my car, they gave me a very good price for it, arranged collection and delivery, and have a 7 day test drive money back guarantee, but I like this new car too much to send it back.
Thank you So much for a great experience!

May 22, 2026
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Reply from car360

Hi David,

Thank you for your kind review.

We're delighted to hear you enjoyed the experience and that everything from your part exchange to delivery went smoothly.

As promised, our team has been in touch and arranged reimbursement for the tyre pressure sensor issue. Thank you for being so understanding.

From the car360 team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from Car360 from start to finish.

There were a few unexpected issues found during the vehicle checks which unfortunately delayed the delivery of my car by around six weeks. However, throughout the whole process, the team went above and beyond to make things right. They kept me updated, made sure I wasn’t left out of pocket, and even provided me with transport whilst I waited for my car to be ready.

Their customer service and professionalism genuinely stood out, and it was clear they cared about making sure everything was right before handing over the vehicle.

More than appreciative of all the help and support they provided in helping me find and secure my dream car. Highly recommend Car360 to anyone looking for a company that truly looks after its customers.

May 22, 2026
Unprompted review
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Reply from car360

Hi Curtis,

Six weeks is a long wait, so thanks for putting your trust in us throughout what was not the smoothest of journeys. Really glad the team could keep things moving for you and that the car was worth the wait.

From the car360 team

Rated 5 out of 5 stars

Excellent and efficient

The whole experience was first rate from start to finish. Big thanks to Keira for the excellent support and advice during the process. You gave me the confidence to proceed and answered all of my questions.

The car was ready for me when I arrived and the handover was slick and efficient. The car was a talking point at my daughter's wedding the day after pickup. :-)

Thanks Kiera and team.

May 22, 2026
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Reply from car360

Hi Robert,

Thank you for the lovely review. We’re so pleased to hear everything went smoothly and that Kira helped make the process feel easy and reassuring.

We also loved hearing the car was a talking point at your daughter’s wedding. Enjoy the new EV and thank you again for choosing car360.

From the car360 team

Rated 5 out of 5 stars

Excellent customer service. …

The person I dealt with on the phone was very nice and explained everything to me. I dealt with the same person for everything. The paperwork was easy to follow.

May 22, 2026
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Reply from car360

Hi Marie,

Having one person handle everything from start to finish makes such a difference. Thanks for taking the time to let us know about your experience. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Great 5* Experience

Great 5* Experience

I have to admit, buying a car i hadn't seen isn't something i would normally do, but reading the reviews around car360 i decided to take the plunge. My sales consultant was Ellie and i have to admit she remained positive and very attentive to my 1000 questions. Nothing phased her and the turn around of any questions either verbal or via email was ultra quick. They have fine honed the need for swift comms with this type of selling model. Pick up was a super experience with Tom taking us through the PX process and basic ev functions. Considering the turn around of vehicles we didn't feel rushed at all. After sales was also excellent as i had 1 minor issue. All sorted again with super communication by Izzy. All in all an excellent experience and will recommend to family & friends. Totally thrilled with my purchase based on the fact that the EV was very competitively priced and also had a hassle free PX deal. I cant rate them highly enough. Well done to all the people i connected with.

April 24, 2026
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Reply from car360

Hi Paul,

Ellie, Tom, and Izzy will all love reading this, so thank you for taking the time to mention each of them by name. It sounds like the whole process, from those 1000 questions right through to the after sales, went exactly as it should.

From the car360 team

Rated 5 out of 5 stars

Pressure free sales person and a quick…

Pressure free sales person and a quick imformative handover. The car was in the condition I expected and had been well prepared. I would 100% recommend.

May 20, 2026
Unprompted review
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Reply from car360

Hi Lee,

Pressure free is exactly how we want the whole process to feel, so it's brilliant to hear the handover and prep hit the mark. Thanks for putting your trust in us, and for the recommendation!

From the car360 team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I was scepticle about buying a car without seeing it in person first but I'm converted. You do see the care in a private showroom when you pickup anyway. Whole proccess was excellent.

Special shout out to Chance who was super helpfull.

Great stuff!

May 1, 2026
Unprompted review
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Reply from car360

Hi James,

Buying a car without seeing it first is a big leap of faith, so thanks for putting your trust in us. We'll pass your kind words on to Chance!

From the car360 team

Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. A low pressure sales environment delivered by Aaron who was very informative, providing quick replies to queries to keep the process moving. The handover experience delivered by a very informative and friendlyJohn was a clear and efficient process.

The car itself is subject to a 7 day trial but apart from a few unexpected scratches appears to be exactly as advertised.

May 21, 2026
Unprompted review
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Reply from car360

Hi Mark,

Thank you for taking the time to share your experience.

We’re really pleased to hear Aaron made the process informative and straightforward, while keeping things relaxed and pressure free. It’s also great to know John delivered a clear and friendly handover experience.

We appreciate the feedback regarding the scratches and will make sure the team reviews this internally. We hope you enjoy the 7 day trial and your new car, and if there’s anything we can help with in the meantime, please don’t hesitate to get in touch.

From the car360 team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Kira helped me through the process from start to finish. It was really nice to have one person throughout - no bouncing between members of staff!

The car got delivered when they said it would, was in great condition and I'm chuffed to pieces with it. Would definitely buy an EV from Car360 again!

May 17, 2026
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Reply from car360

Hi Nathan,

Thank you for the kind words about Kira - having one person with you from start to finish really does make a difference. Enjoy the car!

From the car360 team

Rated 5 out of 5 stars

Fantastic Service

Collected my car today and service was fantastic, they were able to answer all questions I had and process was easy to go through.

May 21, 2026
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Reply from car360

Hi Mike,

Sounds like everything went just as it should, which is always what we're aiming for. Thanks for choosing car360 for your new car!

From the car360 team

Rated 5 out of 5 stars

Chance was very helpful

Chance was very helpful. Whole process was quick and simple.

May 14, 2026
Unprompted review
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Reply from car360

Hi James,

Chance is great at keeping things moving smoothly. Thanks for choosing car360!

From the car360 team

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