CARAMELLA Reviews 

I love Caramella! First discovered them on TikTok, their live streams are a great way to see the products being tried on and it’s a chance to grab some fab discounts. The live staff are always so lovely and helpful. I ordered 3 fur coats for this cold season and wow, so luxurious. The quality for the price is incredible. I also had an issue with a return and contacting customer service who didn’t receive my first email but following that the team were great and dealt with the issue quickly. Highly recommend. Thank you angels <3

I pre ordered an outfit recently. I had queries about my order and they responded straight away!! Amazing customer service xxx

Amazing customer service fast response times ! So helpful ❤️

I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fail. The products are always unreal quality and never disappoint. The clothing items are worth every penny. It’s a company I trust completely. I couldn’t recommend Caramella enough and will 100% keep coming back 🫶🏼

Ordered the Camille co ord in Chocolate and I am obsessed! The quality is amazing and I received so many compliments. Customer service were super helpful when contacting them regarding my order, CARAMELLA is my new go to for a glam outfit🫶🏼

what a company to work with i buy clothes of this site pretty much every month and both service and cloths are at the highest quality highly recommend xx

Would highly recommend ordering from Caramella. The shorts are amazing and great quality. They had a supplier problem with the items I ordered causing delays but I was kept updated and as soon as the delivery was fulfilled they were sent out to me the same day. Eve was super helpful and I will be using Caramella again. xx

Really quick replies & great customer service!🫶🏼

Have ordered a few things over the years from Caramella and always loved how quickly things got delivered . Recently I dealt with Eve who was super helpful when I got confused with my latest order.

My query was attneded to very quickly and the service was great, nice to see brands communicate with there customers the way Carmella have done with me💕

10/10 experience with caramella. I placed an order and a mistake was made my end and the team helped get this solved within the day, very kind and professional ❤️

I can honestly say the customer service is the best iv ever received, the lady I dealt with couldn’t help enough and went out of her way to help me. My jeans were unreal quality and beautiful iv never received so many compliments and people asking me where I had purchased them! 10/10!!

I’m a loyal Caramella customer and I Bought their new pair of sequined mesh trousers for a Christmas event. Upon arrival, I noticed that the trousers were missing sequins in a noticeable area on the garment. I reached out to customer services who were prompt to assist me and offered a partial refund to get the garment fixed or replacement garment, as I needed the trousers asap I opted for the refund to get them fixed that day. I just received an email that I’m receiving a refund of £4. Stingy isn’t even the word! I was expecting at least half of the amount to be refunded for the inconvenience of me having to go into the effort as a customer to get this fixed as well as getting the supplies required and then getting these repaired. This refund amount is embarrassing for a company of this size. I’ll be reluctant to order again. It feels like I’m getting punished for receiving a faulty garment, I also don’t understand how you can offer a replacement for a £40 pair of trousers no questions asked yet you can only provide a £4 refund to get them repaired, like I said above, stingy!

My fav place to shop!!! I order so many items from here and never had a problem! Beautiful quality clothes, sizing is great, delivery is fast and customer service is brilliant!! Thank you girls. Can’t wait for my other bits to come, just had some delivered today and they’re gorgeous ❤️❤️

I had ordered a coat and didn’t read the time scale (my bad) I needed this coat asap with me going away. I emailed them on instagram & they got in touch STRAIGHT AWAY. & offered to post one for 24 hour delivery.
Absolutely excellent service! Thank you so much! Xx

Great service from Cerys when collecting parcel

I have purchased from Caramela for few years now and everytime its been one of the best online shopping experiences as they respond quickly to any questions, the Wesite is clear and always full of amazing stock , Delivery is fast and the Quality of clothes is jyst Unreal ❤️❤️❤️

Item never received. Contacted customer service and just got an automated response back.
Will definitely not be ordering from here again.

Absolutely love the sparkly jeans! Such a gorgeous addition to my Christmas wardrobe and can easily dress them up or down! I got sooo many compliments on these and I think I’ll have to get them in the other colours too ✨🤎