CaratLane Reviews 

Recently i have visited carat lane store , the staff was very helpful specially the manager Shubham and Deepak they were very attentive and cooperative , also have through knowledge about the products , they very well understand customer needs .

Extremely Disappointed with My Experience – Request for Compensation

Dear CaratLane Team,

I am writing this email to express my deep disappointment with my recent experience with CaratLane. What was meant to be a special purchase turned out to be extremely stressful and disappointing, and I feel compelled to share the details with you.

The product I received did not match the quality/design displayed online. Damaged jewelry and used jewelry. I had an extremely disappointing and frustrating experience with CaratLane. What should have been a special purchase turned into a disaster.

This entire experience has not only caused inconvenience but has also left me frustrated and dissatisfied with the service and quality that CaratLane claims to uphold. I had chosen your brand with trust, but what I faced was nothing short of a disaster. And now when my called them today they are saying we will get the refund within 35 working days perviously they 2-7 working days and there a guy named Junaid who filled us saying the entire time during purchase gave wrong contact details and gave us used product and one guy on the Careline Harsheem super fake this people are cheating on customers and giving fake promises. We are gonna file a case against now hope we get justice. We started our purchase from 14th August 2025 and today 03rd September yet we haven’t received any response or any solution. And we have pictures as well which will upload on all social media sites.

I recently purchased a few rings, i have to say i was so impressed with the design of the ring ('sunshine ring' bridal set) so beautiful. Only thing i wish i had done is gone up one more size on the ring as it is a-bit snug so be-careful when ordering blindly especially when it's 2 rings you will be wearing at the same time go up a size. I was at first unsure about going with the SI-IJ clarity as my aim was to go for a higher spec but due to the time frame i needed it by i couldn't order in time. SI-IJ is beautiful, shines bright and sparkles insanely. Only thing i can say is it is a very dainty ring, looks like i will have to be very careful with it. All in all i love it so much would recommend it just keep in mind to go up a size it will look much better on the hand. Service started off a-bit rocky but the lady who dealt with me in the end was very professional, understood what i was asking for and made the experience much smoother and pleasant. I would say call the branch you will get more effective service.

Worse experience ever. Making charges is too much and very disapppointed with the policies as i lost almost of my 14000 where i purchased 39000 very very veryyyyy disappointed and worse experience ever. please never ever purchase with such nonsense policies

I visited the store for refund I have purchased the item on 10 July 2025 and I needed refund for this product due to some reason I don’t like the item now your store not providing the right refund they are saying to they deduct 5 k for this item my bill number 2507012 I am asking for refund of chain that’s very bad behaviour towards the customer and give you the bad review for this and never be your customer again in future it was a very recent purchase. And other stores are providing the refund for recent purchased item so why will I choose you again so for now I will be never made any purchases in future if you gays not providing solutions I need answer???

Worst support and services from staff, So irresponsible

I received the most stunning heart shaped diamond ring, and my fiancee absolutely loved it! Siya was incredibly helpful throughout the entire process, I recommend ultracarat to everyone.

The customer support representative, Kirttick, was exceptionally friendly. He promptly resolved the issue with my purchase, which I greatly appreciated. His consistent follow-up and dedication to solving the problem were commendable.

Recent open near me very bad service staff behaviour not good no response to coustmer

Good products

BEWARE OF THESE SCAMMERS. This company has turned out to be full of scammers. Invoice gold weight is less than initial weight of gold for which payment was done, but despite contacting them several times for the refund they are not refunding the obvious amount and making all sort of ridiculous excuses, the most appalling of them all is calling their own emails Default email. Who will trust this company when they change their statements and don’t even accept their own official emails as proof ? If a company can make such fake claims and scam their customers I wonder how pure their gold and diamond quality is. Xclusive points is one of the biggest scam of their site and one of their agent also said that tax is also added to xclusive points. Never expected such fraud and poor service from a company which uses its name with Tanishq. WILL NOT BE PURCHASING AGAIN FROM THESE SCAMMERS.

I have recently spent more than 2 lacs on this site but their service provided is pathetic & appalling. This is more of a scammer site rather than jewellery site. They hardly care about their customers and Customer support agents are hopeless, shameless and give vague and illogical reasoning for wrong calculations on their own invoice. They do changes in the invoice and think customers are illiterate and don’t know basic maths. Despite sharing invoice and their own emails several times for gold weight discrepancy they have turned a blind eye to it. their calculations are wrong in the invoice still they are shameless in proving that the calculations are correct. Never had such bad experience from any jewellery store. Shopkeepers selling vegetables are more proficient in Maths than this so called jewellery company. I would also like to make people aware to check your invoices as these fraudsters do any sort of calculations and give illogical reasoning for the same. BEWARE OF THESE SCAMMERS!

SCAMMER IS THE ONLY WORD SUITABLE FOR THIS SITE. I recently purchased a ring from this store. final gold weight was less than the gold weight for which i made the payment initially. Irrespective of sharing proofs of invoice and email received by them they have turned a deaf ear to refunding me the amount, and making all sort of ridiculous and baseless excuses and even calling their own emails default. This company is doomed. Will not be purchasing again from these SCAMMERS. I wonder how tanishq let them add their name to this Fraud company.

What a scam. They are charging $25 shipping for refunded and exchanged items. If you got the wrong size ring or a defective product they will charge you $25 if the order is under $300 to send it to them, and also $25 to send back to you once they exchange or fix it. Absolute high robbery. I explained to them that charging $50 for shipping for an item that is $150 is not reasonable, but they refused to compromise.

This company is on with a scam and mending lots of money from their customers.They take the full payment for the product and deliver a fake local product that doesn't even cost ₹50-60. Afterwards they ask the customer only to file an FIR and bear all the charges for the fake product that was actually delivered by Caratlane - Shaya. They are big time thieves and are just not trust worthy. Do not invest your money here. They mentally harass the customer and keep asking the customer to file an FIR for the wrong product that was actually delivered by Caratlane - Shaya or else they will neither send you the product ordered or refund your money back. Be careful and don't invest your money here and help them being rich. I was not even willing to give them a single star but had no option.

If there was an option we would give this brand a negative rating. Appalling customer service, pathetic transparency and poor ethics. DO NOT go by whatever the sales staff tells you. They will give you all the sweet talk to make a sale. We were told that the points (money) we accumulate from our purchase can be used toward our future purchases. When we, subsequently, went to make further purchases we were told that 'their company policy' only permits prorated encashment depending on the value of our purchase. THIS WAS NOT SAID, either by their sales associate Mehak or their store manager Vikas!! it gets better after this. We got a call from Avantika from the Caratlane office. She said she was getting in touch to offer a 'resolution' to resolve the matter. After being explained what had transpired she told us that she will discuss the matter with her office and get back to us. SHE DID NOT CALL US BACK AS PROMISED. I called her to find out what had been decided by Caratlane to resolve the miscommunication by their staff. She HAD NO RESOLUTION AT ALL!!. She kept parroting that she could NOT DO ANYTHING BECAUSE THE COMPANY POLICY DOES NOT PERMIT IT EVEN AFTER ACKNOWLEDGING THAT THE STAFF AT CARATLANE , RAJOURI GARDEN HAD NOT EXPLAINED THE ENCASHMENT POLICY CORRECTLY!!! WHAT A PATHETIC COMPANY AND STAFF INDEED!!! VERY POOR CUSTOMER SERVICE AND BUSINESS ETHICS!!!!!! BUYERS BEWARE.

Very worst quality.

all the jewels started getting black

They have the worst policies.
If you are thinking of investment never ever buy gold/diamond from Caratlane.
Even though the gold price increased exponentially but Caratlane has buy-back/exchange policy at the same price you bought (no matter at what rate you bought).
My experience:
One of my product which I bought at ₹24k has still the exchange value of ₹24k and buy-back even lesser by ₹800.
But in their app the same product is now showing 38k. What a joke !!
And what I found these days, for many products they have increased the making charge by 3 times in a span of one year or so.

Miscommunication and no delivery on the committed date and asked me to pay the difference. Disappointed by the sales team - Alisha, Chirag and Mahadev!