Car Audio Centre Reviews 

1,965
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers had a great experience with this company. Customers frequently praise the highly knowledgeable support staff, competitive market prices, and exceptionally quick delivery times that make purchasing car audio equipment entirely straightforward. Many buyers deeply appreciate the smooth online ordering process, professional installation advice, and the consistently reliable quality of the specialized items received. However, some reviewers were not happy with occasional shipping delays, poor courier handling, and missing items discovered inside their delivered packages. A few people also reported frustrating communication breakdowns regarding stock availability, alongside extremely slow response times when trying to resolve order problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising great sound... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast delivery times, excellent... See more

Service

Consumers find service to be exceptionally positive, praising the prompt delivery times and great... See more

Order

Customers had ambiguous experiences with order, highlighting both very positive and frustrating interactions.... See more

Price

People report positive experiences with price, frequently highlighting affordable costs and the best deals... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially when I had my first return due to a faulty unit it went swimmingly. When I returned my second damaged unit the circus arrived and e mail and phone calls galore before a single person took ow... See more

Rated 4 out of 5 stars

Excellent service from car audio centre. Order arrived promptly and communication was excellent. Only concern was how the courier delivered item and tossed it over my gate. Fortunately it was well p... See more

Rated 5 out of 5 stars

I hesitate when I saw the numbers of negative reviews on Trust pilot, but decided to give it a try because of a discount code. Anyway, long story short. Goods was ordered on Wednesday 7am in the mor... See more

Rated 3 out of 5 stars

Snooper SMH-580VW 8" brought this mid feb 26 by end of march i sent it back under warranty, disc failure,with a disc still inside, six weeks later after having to ask for an update they returned a... See more


Company details

  1. Car Stereo Store
  2. Car Accessories Store
  3. Hi-fi shop

Written by the company

Car Audio Centre is the UK's leading car stereo retailer with stores nationwide, stocking over 3000 product lines. Use our Car Stereo fitting accessories finder if you're looking to replace your factory fitted car stereo and don't know where to start. As authorised dealers for all of the car stereo systems, speakers and car equipment on the site, we offer a unique service online and at 5 local stores in the UK. Our friendly, expert advice means that customers come back to Car Audio Centre time and time again. Install a dash cam to benefit from lower car insurance. Dash cams, in car cameras and accident cameras are highly useful to legally support you in the case of defending liability in the event of an incident.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,965)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No free gift?

The delivery was excellent of the goods received, but there was no Bonus free gift included in the box, so I am knocking a star off for that reason. Its, and shame, because I wanted to know what the free gift was.

August 2, 2022
Rated 1 out of 5 stars

Selling items that are out of stock

Selling items that are out of stock, and being told it could be weeks if not months before its back in. Promptly cancelled the order, but still waiting for refund to appear in my account after being told 48hrs

August 1, 2022
Unprompted review
Rated 2 out of 5 stars

Customer service doesnt fill me with confidence

To begin with there price promise means nothing, you ring to ask them to match a price and they say its out of stock to prevent them having to honour their promise, even though it is in stock and allows you to place the order online amd pay, then 2nd time i rang after receiving my order i needed some help with a small issue but abruptly told its a professional job to fit a head unit when its only a case of plugging in the iso which i did, i only needed to clarify a few details of extra wiring, but i could tell instantly the bloke i was speaking with had no intention of helping, just kept saying its a job for a professional, customer service is appauling only getting 2 stars because my headunit was delivered quickly, god help if my unit ever developes an issue 😟

August 1, 2022
Rated 1 out of 5 stars

Car Audio Centre sent filthy product

I received a package of speakers from Car Audio Centre that were not sealed. The box had obviously been opened as the drivers were full of dust and there was even some dried foliage in there. The package the tweeters in had been crushed and punctured, luckily not harming the cones. I had no choice but to fit them that day. I sent in photographs as customer services advised, but they were very unhelpful and did not offer any refund for the time it took me to clean them before installation. I will not be using Car Audio Centre again.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Car Audio Systems SPC-108T6

Purchased the
Alpine Car Audio Systems SPC-108T6 for my T6.
These were by far the best price around with quick delivery.
Would recommend to anyone.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Very easy shopping on the website

Very easy shopping on the website, lots to choose from at very reasonable prices, if your not sure if a particular item is what your looking for you can always ask and they will help you out or suggest something more suitable to your application.

June 4, 2022
Rated 1 out of 5 stars

Out of stock !!!!

I ordered a radio and after a week I had heard nothing so called to see what the hold up was, I was told it was on back order, not good business there!!! If it was out of stock it should have said so on Web site

May 4, 2022
Rated 4 out of 5 stars

The Item was perfect and fitted well…

The Item was perfect and fitted well into my BMW I3 very easily. Delivered in the time range but was not told when item was posted and could not be tracked. A minor matter but it did say in the order that this service was provided. Never mind I am delighted with the product.
Regards Barry.

May 3, 2022

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