Caravans in the Sun Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and completely supportive throughout the entire purchasing process without any pressure. People really appreciate the friendly guidance, relaxed atmosphere, and wonderful local amenities when exploring different holiday locations and showgrounds. Buyers highlight that representatives always take extra time to answer questions thoroughly and ensure everything goes smoothly. Some reviewers were not happy with specific administrative issues or closures concerning certain park locations. Consumers occasionally mentioned concerns about team coordination and service quality at particular sites during their visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are professional, friendly, and... See more

Location

Users describe positive interactions with location, highlighting lovely plots overlooking olive groves and... See more

Service

Clients share positive opinions on service, noting that everything went smoothly from initial contact to the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We bought our mobile home in May; since we hadn't made an appointment, we were pleasantly surprised to find Alicia there. She made time for us and helped us out, allowing us to move into our caravan... See more

Rated 4 out of 5 stars

Kiki is truly exceptional – she helped me even when she was off sick! I cannot praise her enough. Her communication was clear and prompt, and she was so incredibly helpful throughout. Most amazingl... See more

Rated 5 out of 5 stars

From the first contact we had with Kiki she came across and friendly and helpful. When we met her face-to-face she was exactly the same. She answered our many questions and arranged viewings for us to... See more

Rated 5 out of 5 stars

We had a wonderful informative visit to the Saydo sites and were completely overwhelmed by Ant and the rest of staff on there professionalism and care during our visit. Nothing was to much bother for... See more


Company details

  1. Camping Store

Information provided by various external sources

New and resale mobile homes, park homes, leisure homes and static caravans for sale in Spain, Tenerife, France, Portugal, Greek Islands - Zante and Crete (As seen on A Place in the Sun) and Italy.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moving site with Caravans in the Sun

Caravans in the Sun provided us with a first class service involving the movement of our home from Saydo Park, Andalusia to a new CITS site near to Valencia.
Everything was taken care of and importantly all went according to plan.
CITS provided us with a one stop shop which provided us with great comfort.
Well done CITS.

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

Buganvilla, Costa Del Sol

A big thank you to all the friendly staff at Caravans in the Sun. We purchased our holiday home at Buganvilla in Spain. Viviana couldn’t have been more patient and helpful. Sadly we bought our home just before lockdown so have not yet been able to spend a night in it but the process of buying it was very straight forward. Every question I asked was answered even though I’m sure I drove them mad on occasions!

September 1, 2020
Unprompted review
Caravans in the Sun logo

Reply from Caravans in the Sun

Good afternoon Joanne, thank you for taking the time to leave your review, we hope you get to spend many happy times in your home in Spain in the future. Please don't hesitate to contact us for anything else we can help with.

Rated 1 out of 5 stars

Very pushy sales attempts.

Without any contact from me to caravans in the sun I have been continually bombarded with emails. I have unsubscribed twice from their mailing list and emailed them asking for them to stop but to no avail. I have had to resort to reporting them to the IOC. I have also had to rewrite this review due to their complaints.

July 4, 2020
Unprompted review
Caravans in the Sun logo

Reply from Caravans in the Sun

Good morning Jody,
I feel this review is rather unfair, you contacted our company via French Property Centre (Where we advertise) and we responded to that enquiry, we have an opt out / unsubscribe button on all of our newsletters and do not harass our customers, we only communicate with customers who have been in touch with ourselves, this is not how our company acts and I feel it is a total false accusation to say that the reviews are adverts, not only do we have over 60 independent reviews on Trustpilot but also 47 reviews on Google and 20 on FaceBook, if these were advertisements they would have been removed by the review system. We are a family run company and leaving false negative assessments and reviews can really harm a company like ourselves, especially in these unprecedented times!

Rated 5 out of 5 stars

The Best Decision

I would like to tell you about the my experience buying a Sunroller.
Melanie Walter is one of the excutive who took care of me.
I have to thank you very much to give me the opportunity to come back to Spain.
My great grandfather was born in Galicia.
Melany was so friendly and she answered all my questions with lots of patience. It looked like over the phone she was smiling and enjoying my project. She was very supportive.
Thank you Mel !
Soon I will be in Malaga. Elda Gonzalez

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

Last year I sadly had to relocate from…

Last year I sadly had to relocate from a site I loved in the Var area of France was very sad about this as had spent many happy years at Camping Berard. Was looking online at where I could purchase another mobile home and was not really thinking I could find anywhere as nice as my previous site.
I looked at several options using Caravans in the Suns website and came across a site in Tuscany called Toscana villages and thought I would go down and visit with an open mind to see if I would want to purchase a caravan on this site.
It took me roughly a day to decide to purchase a caravan on this site, and since then have had absolutely no regrets the site is great and the staff and other residents a joy to have met and now consider as friends.
The area is just out of this world and each time I am at caravan (sadly due to Coronavirus) not as much as planned discover wee gems and hill top villages that are just amazing.
It is ideally situated short drive to local train station on main line Pisa to Florence and very reasonably priced train tickets.
The site itself is very rustic with amazing views of the rolling hills of Tuscany. Also good restaurant that was open over the winter and very reasonably priced.
It is situated in the lovely town of Montopoli and local bar is 10 minute walk from site and other amenities like shops and restaurants all within this stunning town.
My initial depression of having to leave my dream caravan in France has gone as managed to stumble via Caravans in the suns website on to the most stunning and amazing site and me my family and friends have all been blown away by this wonderful site.

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

Toscana Holiday Village

Attracted by the idea of having an affordable way to spend time in Italy, I contacted Caravans in the Sun last autumn about Toscana Holiday Village in Val d'Arno.
The UK team were very helpful and informative, and I arranged a weekend there in November to look at the site and the available options.
It was easy to get to Montopoli via Pisa, using the train for this first trip. Staff on site were friendly, professional and helpful, and I was able to see a number of mobile homes at different price points during my weekend there.
The site is lovely, and the on-site facilities good. Montopoli is a 10 or 15 minute walk away, with small shops, bars, post office, bank machines etc.
The purchasing process with the UK team was straightforward, and site fees are paid separately to Toscana Holiday Village in Italy.
I spent a longer period there for New Year and the first part of January, and found that the site lived up to expectations. I hired a car easily from Pisa Airport, and so was also able to do a bit more exploring of the surrounding areas.
Sadly I have not been able to go again as planned because of travel restrictions and Covid 19, but I cannot wait to be able to get there again.
Bookmark the page so that you can have another look when travel restrictions ease. If you love Italy and spending time there, this is definitely worth a look!

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

Paradise in Tuscany.

Paradise in Tuscany.

I visited Toscano holiday village September 2018 and basically fell in love with the park, people and surrounding area. The airport at pisa is only 25min drive and hirering a car is easy and very reasonably priced. I bought my home in January 2019 and have never looked back. The staff have become firm friends who could not help me enough.
The restaurant is magical all through out the year with live music and fantastic traditional italian food. I have met amazing people who have become my second family. I would highly recommend anyone reading this review to visit and buy a lovely home on a beautiful magical park.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Holiday home on Buganvilla site…

Our static caravan on Buganvilla site has been one of the easiest purchases we have made. That is thanks to the help and professionalism of 'Caravans in the Sun' and especially Viviana. The after sales service has been excellent and the staff on Buganvilla have made our holiday home a pleasure to be there. We have no hesitation in recommending this Company.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Our new Holiday life in the sun

I did not go for any of the come look trips that were on offer from Caravans in the Sun. I knew exactly what it was i wanted to view so i booked a flight having organised the trip with them. Two days later i was met by the lovely Viviana, she answered every question i could think of and informed my of the facilities on the Buganvilla park, Marbella, i was asking for and left me with full confidence in the company Caravans in the sun as well as convinced the park Buganvilla was a really nice place.
I ended up purchasing the Lodge i viewed, i can honestly say the after sales has been as good as the sales, the park is run by nice people there are one or two individuals on the park who are not to my taste but that is life.
I would recommend there services if asked with no hesitation.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Wise move

I researched Caravans in the sun for a long time before I finally viewed the site I felt suited my needs and boy was I glad I did. Saydo Park is right in the middle of the mountains surrounded by traditional white Spanish villages and lakes. Bambi gave me all the advice I needed to make an informed decision and I am so glad I bought my home with wonderful facilities on the park through a trusted Company with fantastic staff. Highly recommended.

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

Caravans in the Sun and Toscana Village.

We first purchased a mobile home, located at Toscana Village in Italy, from Caravans in the Sun in 2017. After we visited the site and chose our mobile home the process couldn’t have been more straight forward. The UK based staff have assisted with any info we’ve required. We have now purchased a second mobile home from Caravans in the Sun located in Toscana Village. At Toscana Village we have found friendly staff giving a great service. I highly recommend Caravans in Sun and Toscana Village.

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

Smooth process from start to finish

Bought a home in Spain in February 2019 that they had on a sales site near Malaga, the communication was excellent with regular updates of progress, if you are looking to buy a static home I would recommend caravans the sun

April 17, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, both before and after purchase. We bought our mobile home a year and a half ago.

We've had a couple of small issues; I've emailed and straightaway someone, normally Jayne, has replied with advice, suggestions or organised help.

Nothing is too much trouble and everyone is very friendly and approachable.

October 26, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great contact and assistance through the whole procedure. Very straight forward and answered all of my questions and queries throughout.

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent and Friendly Customer Service - Hassle free Purchase

Just wanted to say how impressed we have been with everyone at Caravans in the Sun, especially James and Mel for patiently answering our endless questions so knowledgeably, and to Lisa Hellak for showing us around, answering all our questions and completing the key handover for our new home. Everyone has been really friendly and from start to finish nothing has ever been too much trouble. We can see why Caravans in the Sun has such an excellent reputation - it is well deserved and we are so glad we chose to purchase through you. We wouldn't hesitate to recommend Caravans in the Sun to anyone looking for a home abroad..
Thank you all again and we look forward to creating many happy memories in our new home.

Lisa & Paul Robinson

August 2, 2018
Unprompted review

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