Mejor impossible. delivery was so quick. It was literally 24 hours. Ordered on 29/04 at around 12.30 and recieved the next day midday. Everything was carefully packed. informed of process the whol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first order from Russells British Stores since moving permanently to Spain, but it won't be my last! The things we were able to buy were impossible to find elsewhere (Marmite, Patak's Aub... See more
Russell's delivered our two orders very promptly - within 2/3 days of placing the orders. The orders were packed very well indeed and the courier service was also very prompt, keeping us informed ever... See more
Such a great selection, I have lived in Spain for almost 10 years and a lot of British products are hard to find nowadays, I spent so much money in one 'big shop' but everything was fantastic and it a... See more
Company details
Written by the company
British supermarket in Torrox Costa importing over 2500 lines.
Contact info
Avenida el Faro, 29793, Torrox Costa, Spain
- 674511909
- Shop@russells.es
- www.russells.es
4.9
Excellent
753 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Company!
We have ordered a couple of times now. They are an excellent company!
Fast Delivery
Packaging is 10/10 - always done with care!
Really good range of UK foods - we sometimes miss our comfort snacks :)
Thank you!!
May 6, 2026
Unprompted review
SUPER SHOPPING EXPERIENCE
Absolutely delighted with my experience and highly recommend
April 26, 2026
Great thank you
March 29, 2026
People in Spain need extend delivery…
People in Spain need extend delivery times but use the word "normally" to escape guilt, an order placed Thursday still no arrived on Tuesday. I would always prefer truth.
April 14, 2026
Unprompted review
Reply from Russell's British Store
3-5 working days to receive your order is stated on our website and is also sent to your email when your order is placed. 'Normally' is used as we use 3rd party couriers to send orders, we have absolutely no way of guaranteeing a date unfortunately. Please email us and we can look into it if you have not received it yet.
Everything arrived well packed and in…
Everything arrived well packed and in perfect condition.
April 6, 2026
Max Martin (PT):Always outstanding.
Always an outstanding service. They will even ring up to give a pesonal service. (In English for me.) 100% secure packaging. Competative prices. Many Thanks.
April 6, 2026
Fantastic choice of products
Fantastic choice of products, exceptionally appreciated, packed with care and excellent customer service , 5 star and 100% recommended , thank you for delivering these products to Portugal 🙂👍
March 29, 2026
Great service
Easy to order. Prompt delivery and everything well packed. Phoned me to sort out a product no longer available and offered an aceptable alternative. Very recomendable.
April 4, 2026
Es la quinta vez que he hecho un pedido…
Es la quinta vez que he hecho un pedido grande de Russell's. Cada vez noto que todo esta correcto, y todo muy bien envuelto. Y siempre llega rapidísimo. Les recomiendo sin reservaciones.
This is the fifth time I've made a big order with Russells. Each time I have noticed that everything in the order has been filled, and everything packed so carefully. And the orders always arrive very fast. I can recommend them without reservation.
April 4, 2026
Great service
Great service, package was very well packed and everything arrived safely. Very fast delivery thank you very much. I highly recommend Russell's British Store.
March 27, 2026
Always helpful via e-mail with advice
Always helpful via e-mail with advice. Prompt service and delivery. Would recommend to anyone.
March 7, 2026
Quick answer
February 24, 2026
So glad I found Russell's
So glad I found Russell's, been shopping with them for a while now, website full of choice, easy as well.....
Delivery is fast...
Well packed...
Nice to enjoy some Bristish food...
March 3, 2026
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