Great bits: initial call to book appointment, communication, understanding and enthusiasm from sales person (Bilal), good range of vehicles, efficient service for part exchange and lovely purchase.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good range of cars, but can't give 5 stars, as sales experience took ages when coming to collect the car. (4.5 hours with a trade in and finance, rather long!). The car was immaculate though, and... See more
Company replied
John was fantastic at leading the test drives and was clearly knowledgeable about the cars available. Other staff were also welcoming and patient and the premises were very well looked after. Will go... See more
Company replied
Excellent smooth, honest and professional service. We were helped with our purchase from Carbase by Danny Port. He was friendly, polite and very helpful. Danny guided through the whole process which... See more
Company replied
Company details
Written by the company
Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone. In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team. Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.
Contact info
Netham Road, BS5 9PJ, Bristol, United Kingdom
- 0117 405 7868
- sales@carbase.co.uk
- www.carbase.co.uk
4.3
Excellent
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Carbase
Thank you for taking the time to leave a review. It is good to hear that Archie and Dan were helpful during your visit, and we appreciate you recognising their support. Feedback like this is always valued and will be shared with them.
Professional and helpful throughout.
The staff that we dealt with were professional and helpful in every way. They were willing to take as much time as was needed to explain everything that was involved in our transaction and did so with great patience and good humour
March 6, 2026
Unprompted review
Reply from Carbase
Thank you for sharing your feedback. It is wonderful to hear that the team were able to assist you in a professional and helpful manner, and that you felt comfortable taking the time needed to go through everything involved in your purchase. We appreciate you taking the time to recognise the approach of our staff.
Highly recommend John at carbase 10/10
March 9, 2026
Unprompted review
Reply from Carbase
Thank you for the recommendation. It is great to hear that John made such a positive impression during your visit, and we appreciate you taking the time to share your feedback about your experience with our team.
This was a very positive experience…
This was a very positive experience from start to finish. There was no hard sale tactics or pushing of any kind. Kieran was exceptional at his role, polite, experienced, helpful and really positive! He is a credit to your team. Overall fantastic place to buy a car from, all the team were great.
March 6, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your feedback. It is great to hear that your experience felt positive throughout and that Kieran was able to assist you in a helpful and professional way during your visit. We appreciate you recognising the wider team as well and are pleased that the overall approach left you with a good impression of Carbase.
Carbase purchase of Peugeot
The colleague Bilal was really helpful, understood me as a person and walked me through all the steps.
March 2, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your feedback. It is great to hear that Bilal was able to support you through the process and ensure everything was clearly explained along the way. We appreciate you highlighting your experience and hope you enjoy your new car.
DO NOT GRT A CAR FROM HERE !!!
DO NOT GRT A CAR FROM HERE !!!
Since having my car in the last year I have had nothing but problems it has been in the garage multiple time due to issues with it this has caused me not but stress due to having to waiting 3 or 4 weeks for them to even look at it and each time I have asked for a courtesy car and have been told no bare in mind I am 8 months pregnant.
March 9, 2026
Unprompted review
Reply from Carbase
We are sorry to hear that your experience over the past year has left you feeling stressed and unsupported. Your comments regarding the time taken to assess the vehicle and the requests for a courtesy car have been noted, and the situation will be reviewed so we can better understand the circumstances surrounding the visits you mention. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
Jo was very knowledgeable and helpful.
Jo was very knowledgeable and helpful.
March 8, 2026
Unprompted review
Reply from Carbase
Thank you for your feedback. It is great to hear that Jo was able to assist you in a knowledgeable and helpful way during your visit. Your comments are appreciated and will be passed on to Jo and the team.
Faulty car, bodged “repair,” and money deducted from refund
I purchased a vehicle that developed water ingress from the panoramic sunroof. The car was with the dealer for over a month, and communication was appalling, I had to chase them constantly.
Their proposed “repair” was to permanently remove the wind deflector and seal holes with silicone, a clear bodge that would have altered the vehicle and caused extra wind noise. I was given three options: accept this repair, take a refund, or escalate to the Motor Ombudsman.
I opted for the refund, having no choice as I’m self-employed and desperately needed a vehicle, yet they still deducted 40p per mile (£560) despite the car having a clear fault.
Throughout, I felt ignored, unimportant, and bullied by an organisation that clearly knows how to play the long game.
Peugeot 3008
Reg: EA18XUX
January 20, 2026
Unprompted review
Reply from Carbase
We are sorry to read that your experience left you feeling so dissatisfied. When concerns are raised with a vehicle, our intention is always to review the circumstances carefully and discuss the available options so that a resolution can be reached. It is therefore disappointing to hear that the process and communication did not meet your expectations during the time the vehicle was with us. Your comments regarding the handling of the concern, the proposed repair and the outcome of the refund will be reviewed internally so the situation can be looked at more closely. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
I reserved a car and went to see it…
I reserved a car and went to see it with my wife the following day. We liked the car and took it for a test drive. Jaydon took us through all the formalities and tested our car which we wanted to part exchange. A price was agreed, the paperwork sorted, and we were on our way home with our new car in 4 hours start to finish. Bearing in mind that this was a Saturday and very busy, this was incredibly well organised and I give credit to Jaydon who helped make this a very pleasant experience. From the girl on the front desk and the other interactions we had with your staff, it was superb. Thank you from a very happy customer, Fred Owen
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share such detailed feedback. It is great to hear that your visit went smoothly and that you were able to view, test drive and complete the purchase on the same day, particularly on what sounds like a very busy Saturday. We are pleased Jaydon was able to guide you through the process and assist with the part exchange in a clear and organised way. Your kind comments about the wider team, including the welcome you received on arrival, are also very much appreciated and will be shared with everyone involved. We hope you enjoy your new car, and thank you again for choosing Carbase.
Really smooth experience with John at…
Really smooth experience with John at Carbase Bristol.
March 8, 2026
Unprompted review
Reply from Carbase
Thank you for sharing your feedback. It is great to hear that your experience with John at Carbase Bristol was smooth and straightforward. Your comments are appreciated and will be passed on to John and the team.
John at Carbase Bristol was really…
John at Carbase Bristol was really welcoming and answered all my questions throughout the process.
March 8, 2026
Unprompted review
Reply from Carbase
We're thrilled to see that you loved your experience with John and the team, and we're really grateful that you took the time to share this. Thank you!
Heith was really supportive and helpful…
Heith was really supportive and helpful throughout the process. He was very accommodating and patient with us. I was able to purchase my dream car at a reasonable price. Highly recommend. 5 stars.
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your experience. It is great to hear that Heith supported you throughout the process and that you felt well looked after during your visit. We are pleased that his patient and accommodating approach helped make the experience a positive one, and that you were able to find a car that felt right for you. Your kind comments will be passed on to Heith and the team. Enjoy your new car.
Great experience
Great experience, William was very informative on the process and was ready to answer any questions I had about my new car. Process was very smooth.
March 5, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your feedback. It is great to hear that William was able to guide you through the process clearly and take the time to answer your questions about the car. We are also pleased that everything felt smooth from start to finish. Your comments will be passed on to William and the team, and we hope you enjoy your new car.
Epic customer service
Matt might be one of the most impressive sales people I’ve met. He remembered me from a previous sale years ago, and then helped us find the perfect deal for a new car. He wasn’t pushy about extras, and spent time explaining what everything was. Top bloke, top dealership - super happy. Super job Mr. Lloyd!
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for sharing your feedback. It is wonderful to hear that Matt made such a strong impression and that he was able to assist you again after your previous visit. Taking the time to explain things clearly and help customers find an option that suits them is an important part of the experience, so your comments will mean a great deal to him. We appreciate you choosing Carbase again and will be sure to pass your kind words on to Matt and the team.
Jaydon at CarBase did a great job…
Jaydon at CarBase did a great job setting me up in a pre used Tesla.
The show room is always so busy which is a positive sign. I quite liked the chance to book appointments to test drive and speak to an agent at length.
We chose to by the bumps and dunks policy which was also great value! All in all the service was great, the car was a great price and I was very happy! Thanks Jaydon!!
March 4, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your experience. It is great to hear that Jaydon was able to assist you with choosing your Tesla and that you found the process of booking appointments helpful in giving you the time to explore your options properly. We are also pleased that you felt the vehicle represented good value and that the additional cover suited your needs. Your kind comments will be passed on to Jaydon and the team, and we hope you continue to enjoy your new car.
Good service from John
Good service from John. Carbase was heaving, but didn’t get any hard sell. Car was prepared as promised. All round a great experience. Thanks also to Owen on finance who was also knowledgeable and helpful. Friendly place to buy. 👍🏻
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your experience. It is great to hear that John looked after you well and that the atmosphere felt relaxed despite it being a busy day. We are also pleased that the vehicle was prepared as expected and that Owen was able to provide clear and helpful support with the finance side of the process. Your comments will be passed on to the team and are very much appreciated.
Quick and easy buy
John was very helpful and knowledgeable when we bought the Mini Countryman. We didn’t feel pressured to buy anything extra we didn’t need and the whole process was quick and painless.
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for taking the time to share your feedback. It is great to hear that John was able to assist you in a helpful and knowledgeable way while you were choosing your Mini Countryman. We are also pleased that the process felt straightforward and comfortable, without any pressure around additional options. Your comments will be passed on to John and the team, and we hope you enjoy your new car.
Great service
Jon was very attentive listened to everything we had to say and sorted our queries.
March 7, 2026
Unprompted review
Reply from Carbase
Thank you for your feedback. It is great to hear that Jon took the time to listen carefully and help address the queries you had during your visit. We appreciate you sharing your experience and will be sure your comments are passed on to him and the team.
Excellent Service
We had excellent service from Carbase Bristol.
Everyone we dealt with was friendly, efficient and professional - especially Finlay, our main point of contact.
We purchased our car with confidence that we were doing business with a reputable company.
March 6, 2026
Unprompted review
Reply from Carbase
Thank you for sharing your experience. It is great to hear that the team made such a positive impression and that the process felt friendly, efficient and professional throughout. We are pleased that Finlay was able to support you during your visit, and your comments will be passed on to him and the wider team. We appreciate you choosing Carbase and hope you enjoy your new car.
Overall a good experience ,good…
Overall a good experience ,good customer service friendly staff
March 6, 2026
Unprompted review
Reply from Carbase
We are pleased to hear that everything felt smooth and that the team were polite and helpful throughout your visit. Providing a straightforward and supportive experience is what we aim for, so your feedback is very much appreciated. Thank you for taking the time to share it.
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