Every couple of years I upgrade my PC and each time Carbonite has come through by providing the backup source from which I populate my new PC with years of files, photos, etc. that I have accumulated... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Whether your data lives on a computer or a server or in the cloud, Carbonite helps keep it safe from the common causes of data loss. It’s our aim to make sure the entire lifespan of data—from creation and use, to its planned deletion—is protected for the people and organizations who need it. We know it’s your digital life on the line or your business at stake. And we’re here to help.
385 Interlocken Crescent #800, 80021, Broomfield, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using Carbonite for many years. I have gone through several PC's built by my son and store bough. Carbonite has consistently brought all of my most important files, music and written to a new PC.
Tonight's automatic back up is reassuring of Carbonite keeping my data safe and secure.

Reply from Carbonite
Carbonite is a trustworthy way to back up important data. Retrieval is easy, and back-ups are automatic.

Reply from Carbonite
I HAVE HADCARBONITE FOR A NUMBER OF YEARSV NOW. IT HAS BEEN A MOSTLY STRESS FREE EXPERIENCE. THE TIMES I NEEDED IT, CARBONITE WAS VERY HELPFUL

Reply from Carbonite
Carbonite makes it very easy to automatically back up my PC, and if necessary recover individual files or an entire hard drive. Set up is fairly quick and easy. I have had the misfortune of having several hard drive crashes over the ling time I've had Carbonite, and in every case I have been able to recover all of my data sucessfully.
While it is nice to have a remote save of your work, the cost has increased enough to make you look for cheaper alternatives

Reply from Carbonite
It's great, backs up everything, you don't have to worry about things getting backed up. It can be a bit hard to find a single item you want to restore.

Reply from Carbonite
I am a speech-language pathologist and Professor Emeritus who writes textbooks (7 so far). I rely on Carbonite to be my off-site backup for all of my manuscripts.
In about 2015, Microsoft Word did an update one night, and the next day there was NOTHING on my computer. Also, for some unknown reason, there was nothing on my external hard drive. I contacted Carbonite and they were able to retrieve everything on the book manuscript that I had worked on. Thank God for Carbonite!!

Reply from Carbonite
My files are backed up often. Last time I purchased a new computer, I was able to download my files from Carbonite to my new computer.
Product was easy to install. Sits quietly in the background monitoring without interrupting what I am doing. Updates are installed fast and efficiently.
I am happy that all my documents are saved, even if my computer fails.

Reply from Carbonite
Carbonite saved my bacon a couple of times when my computer died.
In a few words, they do exactly what they promise and that's exactly what my firm needs.
Very satisfied with the system and support. It's comforting to know our material is safely backed up.
I've been a Carbonite user for about 20+ years. I have used my backup 2x during that time. The first was when I moved to my new residence, which saved my backup to recover a few files. In the summer of 2019, the second was after lightning struck my house and destroyed my desktop. A complete meltdown. I bought a new desktop and downloaded my complete files containing thousands of pictures and documents and reports and emails. This was a 100% recovery after 3 days of downloading. I have recommended Carbonite to many of my resident neighbors in this senior community. Carbonite is the best.

Reply from Carbonite
I like that I can depend on backup with Carbonite bc I don't have to think about it. It just does its job.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.