Car Chase Heroes Reviews 

6,633
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and excellent instructors, making the overall experience enjoyable and supportive. Many people highlight the well-organized events and smooth processes, ensuring minimal waiting and a memorable day. However, some customers also noted issues with car availability or specific vehicle problems upon arrival. A few other people also felt that organization could be improved, citing long waiting times and occasional poor communication regarding bookings. Some reviewers were not happy with short driving durations or unexpected restrictions on car usage. Additionally, a small number of people experienced unhelpful staff attitudes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, friendliness,... See more

User experience

Customers had positive experiences with user experience, with many describing it as an incredible,... See more

Product

People report ambiguous experiences with the product, with many finding the cars fun, amazing, and a thrill... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great... See more

Rated 5 out of 5 stars

Absolutely great afternoon out for my 12 yrs old grandson, well organised and no waiting around for too long. He drove a Ferrari and Lamborgini. Then had 2 high speed laps with a racing driver in VW... See more

Company replied

Rated 5 out of 5 stars

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, th... See more

Company replied

Rated 5 out of 5 stars

We all (2 families) had a fantastic day out at Crawley. We bought a 3 supercar experience for our 16 year olds and they loved it. The rally car experience driven by a professional was so much fun (we... See more


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,633)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been in McLaren 570 GTS

Been in McLaren 570 GTS. Brands hatch with Craig the instructor had a fantastic day. Very enjoyable really recommend!!

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

Rated 5 out of 5 stars

Been to Brands hatch today

Been to Brands hatch today, mega day driving the Mclaren 570 GT with Craig really thorough and a great drive

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

Rated 5 out of 5 stars

It’s been an absolutely outstanding…

It’s been an absolutely outstanding day. Been out in the 570 McLaren at Brand Hatch. Fabulous instruction from Craig and an astonishing car. Would highly, highly recommend.

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor!

Rated 5 out of 5 stars

Incredible experience

This was genuinely amazing and I’d tell anyone to book it.

All the staff at Brands Hatch were super helpful, but I’ve got to give a huge shoutout to two instructors who made the day for me.

Craig in the McLaren 570S was so friendly and just put me at ease straight away. He really knew his stuff and gave me loads of great advice on the track that actually made a difference lap after lap. Made the whole thing way more enjoyable.

Same goes for the other instructor I had in the Lamborghini Spyder (gutted I can’t remember his name to give him the proper recognition he deserves!) He was just as good - calm, encouraging, very personable, and really helpful on track too.

Both of them are huge credits to the team. Based on my experience with them alone, I’d definitely come back again.

Was slightly disappointing that not all of the cars we booked were available on the day (one person in our group had to change all 3 of their cars, and then swap one of them again following this) while we understood that it couldn't be helped - advanced warning would have been great just so we could have prepared better for this.

July 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great car, track and instructor! Thanks for taking the time to leave a detailed review :-)

Rated 5 out of 5 stars

Had a fantastic day at Brands Hatch

Had a fantastic day at Brands Hatch, had an amazing drive in the Huracan with Craig, and Barry’s not bad in the 488, the Corvette C7 with Wez was very good.

June 30, 2026
Unprompted review
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Reply from Car Chase Heroes

Amazing to read

Rated 5 out of 5 stars

Brilliant fun!

Attended a supercar event with a colleague at one of your Castle Coombe events. Despite awful weather conditions we had a fantastic day, helpful staff and our instructor Gemma was fantastic in the Ferrari. We finished off with a High-Speed ride in the Atom .... WOW!

January 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear you had a good time :-)

Rated 2 out of 5 stars

Very disappointing experience overall

The event was poorly organised, with long waiting times and minimal communication throughout the day. We purchased this for our 12‑year‑old son, expecting an engaging and educational introduction to driving, but it fell far short of expectations.

The biggest issue was being pressured into paying an additional £10 for an “information session.” Unfortunately, this offered little value — my son said he simply sat in the car and learned almost nothing. It felt like an unnecessary upsell rather than a genuine part of the experience.
The actual driving time was also disappointing. We were expecting around 15 minutes, but it lasted closer to 10 minutes, which felt very short given the amount of time spent waiting. Overall, the day seemed heavily focused on selling extras rather than delivering a quality experience.

While my son did enjoy sitting in the cars, as a parent I found the experience overpriced, poorly organised, and not particularly well thought out.

I would not book again.

June 20, 2026
Unprompted review
Car Chase Heroes logo

Reply from Car Chase Heroes

Thank you for your review. We’re sorry to hear that your day did not go as planned.

We do make customers aware that there is a two-hour arrival window, during which your drive may take place at any time. When booking your experience, customers also have the option to add additional cars and increase the mileage from 3 to 6 miles, both of which can greatly enhance the overall experience.

It appears that we did not meet your expectations, particularly as you mentioned you were expecting an educational introduction to driving. As a business, we operate experience days where customers have the opportunity to drive their dream cars; these are not intended to be driving lessons.

We also note that, based on your previous review history, a significant number of your reviews appear to be one-star ratings. While we respect every customer’s right to share their honest opinion, we feel it is important to clarify the nature of the experience we provide and the information made available at the time of booking.

We are sorry that the experience was not what you had hoped for.

Rated 5 out of 5 stars

I drove the Roush Mustang

I drove the Roush Mustang, Ferrari California, McLaren 570 GT and the Mustang GT. All of the cars were amazing. The staff were great. In the Mustang GT, I had Rich and he was a very good instructor. He was telling me that I was a very good driver. I hope to have him again next time I go. I then had Indy for the Ferrari and he was really nice and had a laugh. I then also had Luca for the Roush Mustang and he was very nice. He was telling me what to do. 10/10 for the staff. Would love to have the same instructors again

June 27, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read this, our staff are what makes the events.... and the cars :-) Thank you for your kind feedback.

Rated 5 out of 5 stars

Well organised

Really pleasant and helpful staff. One of the cars had seen better days but over all worth the money

June 26, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your review.

Rated 5 out of 5 stars

Amazing

Well run very well organised
Large variety of cars
not waiting long between car drives

June 26, 2026
Unprompted review
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Reply from Car Chase Heroes

Great reading.

Rated 5 out of 5 stars

Amazing..

Amazing... Little grumble is the vague parking...

June 26, 2026
Unprompted review
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Reply from Car Chase Heroes

Noted! We will do better next time with parking :-)

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