Car city uk Reviews 94

I used we finance any car and they were great. I had a big car that I was gonna park exchange for a smaller car due to the mileage on my own car. I was given £4000 less for the car that I was part exchanging and obvious there’s gonna be wear and tear when I spoke to the finance company they told me at first, but once I go to the dealership test drive my car I can then contact them for the payment to be made. The payment was made instead before I arrived at the dealership and the finance company told me I could now go ahead and ensure the car because it’s now my car so I went ahead and paid a big lump sum deposit for a new insurance for the new car. When I turned up at the dealership they did not even take any notice of me and my mum standing there waiting to pick up a new car they were just focused on the car. I was taking there to part exchange and probably how much they’re gonna manage to make off of that car. They ignored we were there the owner of the company went straight towards my car started inspecting it put the car on a machine to see any fault. yes there was faults with the car which I was not aware of. I got the tyres changed but my car two months ago and I was told by this guy that all four tyres were gone I think seeing two women standing there he thought it’s right is a chance I can make more money I’m sorry but that’s all I could say. Yes there was scratches on my car and there was a crack in the back light and I explained to him. Yes that’s the reason why they have taken £4000 off of my car rights and now I’ve got an extra £4000 to pay on the New finance. Well he asked for an extra 700 there and then or he could split it up and I can pay it within 30 days not even asking whether that person has got the money I said why on earth was the new Car paid for by the finance company without me coming and I was told to make the Insurance he didn’t care he was just bothered about making more money anyway he reduced the 700 to 500 and we paid there and then there was a scratch on the new Car. His helper came along with a paintbrush and literally dubbed a blob of paint onto my new car and sent me off like that didn’t say anything to me until I asked him why am I not even offered a test drive? We went for a five minute test drive came back the man quickly ran to the car that I’m part exchanging got back in it and was busy probably evaluating that Car I asked him everything about the car because the car was electric on the two minute drive. I said can we charge it at home, etc he said the charger is in the boot you cut it up as well that was the only conversation we had literally couple minutes while I test drive came back went and made the payment. Got my paperwork leaving there. No one even said thank you for your purchase any sort of attention nothing absolutely nothing they didn’t even want to talk to us. Me and my mum jumped in the car drove home. I had 30 miles on my car. The car was not even charged pathway so I went to charge my car because I had to be somewhere within an hour only to see the charger is not even in the car. I contacted the dealership. I said where is my charger? He said oh the charger is here. You never took it and I said I beg your pardon. It’s your duty to make sure a car is ready when someone comes to pick it up not only did you show no attention and no one was professional. I’m not gonna be inspecting the car when you told me the charger is in the boot it should be You that makes sure the car is in perfect condition before someone comes to pick it up. He told me then he’s on his way to the post office and he’s going to send it recorded delivery for me so I could receive it tomorrow morning so I don’t have to drive another hour to go and pick it up come 7 o’clock at night. I messaged him because he told me once it’s been sent he will send me the receipt for proof. I said where’s the receipt havent you sent my charger? He made up a load of rubbish saying that his worker went to the post office and waited 14 minutes bearing in mind it was around 5 o’clock in the evening or 4 o’clock in the evening when he went so it’s impossible to have a 40 minute wait in a post office at that time and he waited for me there for 40 minutes but unfortunately couldn’t send it so he’s gonna send it tomorrow morning, I’m sorry, but I have been part exchanging my vehicles for the last 23 years I never all my love about a deal left it so unprofessional. Do not bother bothered about their customers so absolutely rubbish at what they’re doing. The only thing they care about it’s making money in my opinion yes of course that’s their business. You have to worry about making your money but you have to also make sure that your customers are happy because he had already received the money from the finance company for my new car. He didn’t care less about his customer. he was just too focused on what he needs to do to the car that’s been part exchange to make money off of that in my opinion very bad never ever again.

Avoid at all costs.
My experience with Car City UK has been nothing short of exhausting and completely unacceptable.
I purchased a vehicle at the end of August, and what followed has been months of issues, delays, and poor handling. Faults were identified early on, and the vehicle was taken back for repairs multiple times. Despite being told that work had been completed, the car has now been returned to me with key repairs not done at all.
The bumper has not been repainted as agreed. The door has not been painted and appears to have simply been polished over. I also have serious concerns that some of the mechanical work they claim to have carried out may not have been done.
To make matters worse, the vehicle has been returned in a worse condition internally, with oil left on the mats and carpets. After months of back and forth, this is completely unacceptable.
Communication throughout has been poor and reactive. I have had to chase constantly, been given vague answers, and at times been told work was completed when it clearly was not. The vehicle has also been moved between locations without proper communication, which only added to the frustration and concern.
I am still without my logbook months after purchase, which raises further concerns about how this has been handled.
Overall, this has been a stressful and time-consuming experience. What should have been a straightforward purchase has turned into an ongoing issue involving incomplete repairs, lack of transparency, and a clear breakdown in trust.
I would strongly advise others to think very carefully before purchasing from Car City UK.

Great experience. Abbie and Steve were fantastic

I purchased a Volvo V60 and from the first phone call with Trevor he was very professional and truthful about the car, even though this was not the most expensive car for sale he went above and beyond to ensure the car was as good as it could be. Overall I am very happy and would recommend Car City to anyone.

Picked up my stunning blue M135i today, dan who handled my purchase was absolutely amazing throughout Evan managed to turn it all around in 24hrs, great company will definitely be back in the future.

Excellent, no pressure experience dealing with the team. Josh was fantastic and dealt with everything from the PX to helping select the cars that were right for us. I would fully recommend the team at car city, Catterick if your looking for a new car.

Seamless from start to finish especially Dan who dealt with me the whole time - great communication answered all my questions - all round highly recommend from my experience

The lads here made the buying experience great from start to finish as I’m quite a fussy customer, they where very patient with me and professional i absolutely love my bmw thank you guys !

I purchased a Mercedes gle 350 coupe 2019 plate great price although I am based in London last year December 25 came with 3 months guaranteed with evolution this company used apparently I discovered a fault driver side rattling noise end February 2026 reported evolution but rejected my claim said there don’t guarantee the brake and dics faulty
So went to Amanda after sales car city there super helpful resolve my issue paid for the repair £550 via London garage of my choice
Like to say although I live in London I would recommend highly anyone to buy from this company Carcity there after sales amazing very fast response
From Mr D Patel

Really positive experience vehicle ready on time.

Amazing!
What can I say...from the start and still ongoing ( im adding more personal touches to the car as I go with help and recommendations 😃)
The service and help I've received from Mario has been exceptional. Bought a Land Rover Discovery, she's a beauti!!
Highly recommend using this company. Ive used other garages before and car city blows them out the water.
From the owner, sales team, service team and everyone behind the scenes, i have nothing but praise 👏.
Helpful, friendly and best of all honest.
Well done to all. Oh and love the hot chocolate too!
Thanks guys and girls

From the initial enquiry for a specific vehicle, we were provided with prompt and professional service.
Steve was the sales professional who looked after us and provided us with a decent coffee, test drive and vehicle details.
We were more than happy with the service provided to us and the car was collected on time as arranged. Valeted and ready to go.
We have a couple of unforeseen warranty problems and Amanda sorted these without any quibble. A courtesy car was provided whilst the vehicle was back with servicing. Amanda is also knowledgeable and very communicative and we were never left wondering what was going on.
We will be looking to upgrade one of our others bridles later this year, so Steve and Car City UK will be receiving another visit from us.
I can thoroughly recommend this company to anyone.
Thank you Car City UK

I had an exceptional experience purchasing my car and couldn’t be happier with the service I received. From the very first phone call enquiring about the vehicle, Steve was absolutely fantastic. He was friendly, knowledgeable, and incredibly helpful throughout the whole process, making everything feel straightforward and stress-free.

Every promise that was made was kept and followed through exactly as discussed, which made the whole experience even more reassuring. A big thank you also goes to Amanda, whose communication was outstanding from start to finish. She kept me updated at every stage and ensured everything moved along smoothly.

The turnaround time was impressively fast, and the after-sale care has been just as good as the service before purchasing. It’s clear that customer satisfaction is a real priority here.

I would highly recommend this dealership to anyone looking for a professional, reliable, and genuinely friendly car buying experience. Thank you again to Steve and Amanda for making the whole process so easy and enjoyable!

PS to the boss, give them an early finish on a Friday they work hard😊

From the first phone call Steve was polite not pushy explained everything regarding the car I was interested in, when I went to view the car he was waiting gave me the keys to let me look around the car. There was no pushy salesman at all, the whole experience regarding Steve was absolutely perfect. Highly recommend Car City Uk 100 percent, thanks again to Steve I’m one very happy customer

Fantastic service from Daniel, and Car City. Dans communication was brilliant, always clear & concise, and quick to respond. Collection day was very easy, the car was spotless and ready to drive. All paperwork was completed swiftly. Drove over 2hrs to collect and would do so again without a doubt, faultless service and a brilliant company.

Just got my second car from Dan at Car City. He always makes the whole process so easy and the whole team is great. Had a little issue with my first car after a few months but Dan got me in and they sorted it out straight away for me with my warranty. Thanks to Aaron and Amanda in the service department for looking after me. Great experience from Dan and thanks to the manager Jamie for checking that I was happy with how I was dealt with. Will definitely be back for my third!

I had a fantastic experience buying my Mercedes GLA thanks to Daniel. From the moment I first enquired about the car, he was incredibly helpful, professional, and quick to respond. He answered every question clearly and made the whole process feel easy and straightforward.

What really stood out was how efficient everything was. After my initial enquiry, Daniel moved things along quickly and I had the car ready in a matter of days. The whole process was smooth, well organised, and completely stress-free.

Daniel was friendly, honest, and genuinely seemed to care about making sure everything was right. He kept me updated throughout and made sure the car was perfectly prepared for collection.

I couldn’t be happier with both the service and the car. If you’re thinking about buying a vehicle, I’d highly recommend asking for Daniel. A genuinely top-class experience from start to finish.

Sold my lotus emira to car city and what a breeze it was, agreed a price on the phone and that price I got no haggling when I got there money in my account the same day

Thank you car city

Brilliant experience from start to finish! Part ex in old car, sourcing new car, everything extremely professional! Daniel was superb to deal with, very honest great guy! LOVE my car thank you guys! Honest great guys :)

I found a car I was interested in spoke to Trevor and within a minute of that phone call I knew I wanted to buy that car, even if the car wasn’t for me when I got there I knew I was driving away in a new one, it was a easy process with a non pushy conversation. Deposit paid and car collected within 48 hours. Worth the 8 and a half hour round trip! Thanks