CarDelMar Reviews 

13,868
TrustScore 2.5 out of 5

2.4

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Rated 3 out of 5 stars

There should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Rated 1 out of 5 stars

Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after... See more

Rated 1 out of 5 stars

I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even t... See more

Rated 4 out of 5 stars

If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a... See more

Company details

  1. Travel Agency
  2. Car Accessories Store
  3. Car Rental Agency

About CarDelMar

Information provided by various external sources

It’s a great idea that we’re more than a little proud of... Thanks to our worldwide network of partnerships, there's only one name to keep in mind for the best value for money in international car hire! Go to CarDelMar.com now!

Contact info

2.4

Poor

TrustScore 2.5 out of 5

14K reviews

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No recent history of asking for reviews

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2.4

All reviews

(13,868)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

As long as you have months and months of spare time to persevere with an accepted claim.......

17 emails and waiting over 4 months for settlement (after the Company had agreed to honour the claim),,,,,,,dealing with what felt like a strategy on Cardelmar's part of switching staff dealing with correspondence and then being asked to supply information already provided previously to another member of staff. No phone link made available to speak directly with those who action the repayment further increases the feeling that one is being expected to climb a mountain with no assurance of an end.
For me it was an exhausting, demoralizing energy sapping experience which left me feeling that there is (at least in my experience) a definite direction of travel to wear out the client into despairing rather than providing the kind of service which would encourage the customer to return with repeat business based on the efficient, pleasant and reliable assistance received. ............................................................................................................................................................................................................................................................

April 2, 2018
Unprompted review
Rated 1 out of 5 stars

Worst car rental company

Worst car rental company. If you are sure that you won’t have any problems during the whole period then use this company. They are cheap but no service mind at all. No help from staff and anything at all.

March 20, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

I reserved a small car through Car Del Mar at Discount at the Toronto Airport. When I arrived they informed me they got the dates wrong and told me they had no cars left, the only vehicle available was a pick-up truck. I declined as I needed a vehicle with 4 seats and a trunk. My request for a refund was denied by Car Del Mar Germany. They said the agent in Toronto offered me a small SUV, which is a lie (I would have taken that). Furthermore, they said I had to accept whatever upgrade they had to offer.
This is the last time I will do business with Car Del Mar or with Discount!

January 26, 2018
Unprompted review
Rated 1 out of 5 stars

ALL THE POSITIVE REVIEWS MUST BE FAKE / PAID FOR

ALL THE POSITIVE REVIEWS MUST BE FAKE / PAID FOR...
I lost $1,500 due to this thief of a company. I had no option but to arrive the day after the booking was made for a 28 day booking due to the villa I rented being broken into.
The rental company gave the car to someone else and charged me for the ENTIRE 28 DAYS. So money, no car = daylight theft.
AVOID AT ALL COSTS.

January 23, 2018
Unprompted review
Rated 1 out of 5 stars

0 stars

I would really like to give 0 stars, complete rip off. Had to take out an insurance policy even though I was contractually assured that I have insurance. After filing my complaint the answer was that I decided to take out an additional insurance cover, which was definitely not the case. The rental car agency made it very clear that unless I take out insurance I will not get the car. Major rip-off.

October 31, 2017
Unprompted review
Rated 1 out of 5 stars

ScamdelMar

This company is just a legalised scam. The customer service is basically the southPark version of "..and it's gone!! you money are gone, Sir"
If you use this after having red one of those review, you are basically asking for it. Good luck

October 4, 2017
Unprompted review

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