There should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.
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Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after... See more
I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even t... See more
If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a... See more
Company details
About CarDelMar
Information provided by various external sources
It’s a great idea that we’re more than a little proud of... Thanks to our worldwide network of partnerships, there's only one name to keep in mind for the best value for money in international car hire! Go to CarDelMar.com now!
Contact info
United States
- www.cardelmar.com
2.4
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Please never book with Cardelmar!!!
Please never book with Cardelmar... they were absolutely useless from start to finish... the staff on the customer service helpline were very rude, refused to allow me to speak to a senior member of staff and just generally very unhelpful... ashamed I hadn't seen these bad reviews before I booked
August 1, 2017
Unprompted review
so far so good!!!!!
July 5, 2017
Unprompted review
gut....gut....gut
July 2, 2017
Unprompted review
Nice Price and good availability
June 28, 2017
Unprompted review
Easy to use...
June 20, 2017
Unprompted review
So far so good ..
So far so good ...let's see if car gets confirmed without issues and pick up and service continues to be good.But as said for comparing and selecting a vehicle very good and easy experience.
June 17, 2017
Unprompted review
when I pressed 'print' or 'Drucken' …
when I pressed 'print' or 'Drucken' only teh advertisement pages get printed out and the key information which one wants to print out (the first page) does not get printed. this is very frustrating. Not sure it is my printers problem but quite sure it is something more about car del mar website. thank you for giving the opportunity to send back our comments. maya
June 15, 2017
Unprompted review
Reply from CarDelMar
Thanks, Maya! We would like to learn more about the improvement that you suggested. We will contact you via email.
Kind regards,
The CarDelMar Team
Good broker!
June 7, 2017
Unprompted review
Double charged on insurance, terrible service
rental car booked including full option insurance.
No office in Gerona at the airport, but no worries: shuttle will pick you up (somewhere and 1hr late).
Had to pay insurance to Goldcar as well. Voucher clearly stated that insurance was already included, but Goldcar insisted they had to be paid as well.
Several attempts made to get refund from Goldcar and/or Cardelmar, but the only service both companies seem to offer is taking your money.
Avoid them both!
June 6, 2017
Unprompted review
Pretty good except that the term of …
Pretty good except that the term of rentals of sometimes out of date. For example the amount of excess.
May 11, 2017
Unprompted review
HORRIBLE
HORRIBLE. Stay away!
The website was throwing an error when I wanted to cancel. I have waited and tried a few times on the web site as it look likes a server error as there was still more than 24 hours of time for pick up and tried to reach by phone at least 5 times. Their provider Europe car was able to take the call but said couldn't cancel as Cardelmar is the source of the booking. And when I realised that Cardelmar's customer service is horrible and ultimately emailed.
And the response I have got was that the email timestamp is late and so they can't refund the cancel! And they don't consider the timestamp of all the attempts to reach their customer service and their server errors of their website.
April 20, 2017
Unprompted review
Car rental experience
The office of the rental car company was not in the international terminal of the airport but in the domestic terminal, which made the pick-up and return of the rental car very complicated and long process with the luggage.
The car was supposed to be with full tank. It looked full when i took it however as i was leaving the airport it showed already 1/16 less.
The rental car was supposed to be non smoking, When i took the car they have masked it with a very heavy perfume, it smelled awfully tobacco in the car all the time.
April 17, 2017
Unprompted review
In Antalya is no office at the airport
In Antalya is no office at the airport. It was very difficult to find and we had 30 minutes to wait.
After the guy came and was bringing the car without petrol. No upgrade was possible like automatic gear shift.
April 16, 2017
Unprompted review
Car hire - legalised robbery
Rip-off merchants who hide behind the small print and pass the blame to the hire company. Once they have your money WAVE BYE BYE TO IT!
April 12, 2017
Unprompted review
Awful customer service and added fees
Avoid this company at all costs!
I hired a car from them and have been treated awfully they have no customer service and their contract is in ridiculous terms that is not understandable and resulted in me having to pay £130 extra at the time of collection of the car. Was then spoken to rudely and just not worth it! I would never use them again!
March 24, 2017
Unprompted review
A nightmare
We book and paid in advance for a car that wasn't available at destination. Wrote an email that never was replied by their customer service. Ended up they gave us a car with one of the front tire with almost no trails and being told to go to a mechanic and ask them to swap it for the spare one. Ridiculous as we should have a car ready to go. Also, when we went to the mechanic were noticed the other front tire has all its wires outside and almost ready to explode, which could killed us or made us crashed even after we told them we were going on a trip of over 400 KM. They were reluctant to solve our problems but we got another car at the end. I won't recommend them unless you are looking to go through a nightmare during your holidays.
March 22, 2017
Unprompted review
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