Card Factory plc Reviews 

Such helpful staff in Canvey island branch, I was served by Kira but all staff helpful, lovely shopping experience, store is well stocked and clean

I came to The Card Factory today in Leigh. What wonderful products. I wanted wrapping paper, what a great selection. I also bought bows. I only spent £5 but the staff were very happy, smiling people. Really genuine xx

Rebecca at the Northampton mereway branch was absolutely wonderful.
She was kind, helpful and lovely.
She helped me sort out some balloons for my son's girlfriend and she was very impressive.
She deserves a day off or a pay rise as she was brilliant.

Card factory in Sligo is the worst store with the worst service. I bought some gel balloons for my birthday on Saturday afternoon. And this is how they are on Monday morning. I wrote to their customer support on their website, they said they couldn't help me, contact the store. But I work all week, I can't contact them, not to mention that they didn't give me a receipt or any service recommendations. Although they were just sitting at home at room temperature the whole time.

Such a fantastic service from Sophie at the Llandudno Card Factory shop. Thank you for helping me choose my daughter's birthday balloons.
Sophie is a credit to the company!

I visited card factory in sleaford on Friday. I needed some balloons for work to promote an event we were having that day. Catherine the store colleague helped me pick the perfect balloons. She was friendly and extremely helpful. Will most definitely visit again. Thank you

Had a great experience this afternoon (June 1st) 55 High St Exeter branch. I was there with my 9 year old granddaughter and she wanted a K-Pop poster. There was some lovely interaction with the staff in the shop, unfortunately I lost my receipt with their names but they were a great credit to the brand. Fabulous customer service, thank you

Bought a Helium balloon with weight from Leeds Crown Point. Within 10 minutes it had become loose and flew away inside another shop. I returned to Card Factory immediately to be informed it was Company Policy not to refund. Clearly the balloon wasn't tied on correctly but that somehow is my responsibility. Note no kids were involved except the ones working at the shop who were clearly untrained and dissinterested

Leanne in mold store was very friendly, helping me choose a 90 birthday balloon for my father in law. She was thoughtful, considerate and so lovely . It was like she was doing this for her own family member. Really lovely lady and a credit to the company. Thankyou for being ace

Called to Marina Quay shop got everything l needed as usual. Lovely ladies very helpful. Shop looking fab lots of nice gift ideas.

Bought some confetti ballon’s in store. When I went to blow them up 5 out of the 6 had holes in them where the confetti stuck and then removed itself causing holes. Waste of money. They also didn’t give me a receipt as the lady was too busy talking with someone she knew. So I have no way of returning. If you’re going to get any of the ballon’s just make sure they’re plain!

Excellent customer service today from Courtney at your New Addington, Croydon branch. She was very helpful and professional.

I usually buy in store, and find the stores clean and tidy plus a fair choice and helpful staff. The stores would receive 5 stars. However, for a special occasion I would not chance Card Factory's online site again. I ordered and paid for a card, received the card, but no envelope. As it is not a normal size I emailed Customer Services and was assured that a replacement envelope would be dispatched 1st class. Needless to say, never arrived. So they've lost an online customer.

UPDATE - I HAVE BEEN ASKED FOR MORE INFORMATION FROM CARD FACTORY, BUT NO FURTHER INFORMATION REQUIRED. This happened, and i will not order online from them again, no point!

The staff in the store at Cortonwood, Barnsley were very friendly and helpful.
They were happy in their jobs , worked well together and it shone through ! It was quite uplifting after having a stressful day .
The shop itself was lovely and clean and the stock well presented
A big shout out to Jess, Harry and Charleen
Will definitely visit again soon
Keep up the excellent work

I went in the Darwen shop to buy 3 months worth of cards . Karl was very helpful , finding where things were for me

Card factory staff at both Newgate street & Tindale Bishop Auckland are always very helpful. The shops are always clean and tidy and I always find everything I need at a great price!

Card Factory TOTALLY let us down on a friend's very important birthday. They also wasted many miserable hours of my time as I tried, unsuccessfully, to sort the problem out. The big box of helium balloons we ordered on Next Day Delivery failed to arrive on the promised Thursday. I spent hours trying to chase them on Friday - so at least the birthday girl had them for her party on Saturday - but I just got messages that Customer Service was closed. It seems they don't work between Friday afternoon and Monday - so tough luck to customers with an urgent issue. Maybe they think customers don't hold weekend celebratons!! I then spent hours trying to chase up DHL -their simply diabolical, customer loathing couriers. Of course, I got nowhere. After what seemed like a lifetime of button pushing on the phone, I got a curt, totally unapologetic robot message that my delivery was 'delayed'! . The, by now, deflating balloons, eventually turned up at the party venue two days AFTER the event. As much use as a bicycle is to a dead fish. PLEASE don't let Card Factory ruin YOUR special party..,

the worker was very cold and never gave me my receipt and was trying to get rid of me very quickly saying good bye, extremely rude and standards have dropped, this happened in the one in BRUM high street city centre

Very disappointed with the customer service at the Stamford Card Factory store. We bought 3 helium balloons and one started deflating within half an hour despite being carried carefully home. When we returned to ask for a replacement (half a hour later) the staff member Lindsey (who stated she was a manager for the day) immediately blamed us and refused to help. The interaction was aggressive and happened in front of other customers. Poor handling of what should have been a simple customer service issue.

Went to Card Factory at Monks Cross York, lovely selection of cards, went to pay and at the checkout there was two members of staff, Rachel and Ben, they were absolutely amazing, told me I was entitled to an extra card as I had bought three cards and would get it cheaper, lovely staff a credit to Card Factory. Thank you 😊