Cardinal Global Logistics (UK) Ltd Reviews 

Horrible company and services. They should be in prison for their payment set up.

I got a wardrobe delivered from these guys and even after paying for a forklift, I didn't get one. The driver just pushed it off to the curb and left it there. Took me 7 months (not an exaggeration) to get the money back for that forklift I paid for. George Oldham deserves a special mention for just saying that he is chasing it with accounts and then not acting on it when nothing came back.

After all that, my product was damaged because of pushing it from the van, I was told to claim from the personal insurer as apparently they only take the money but none of the responsibilities.

Positive reviews are fake. Don't use them.

Just don't use them!

We have used Cardinal multiple times since 2017/2018 and over the last year its all gone downhill.

- ignored emails
- Staff with appalling customer service and poor attitudes
- Delivery dates broken and not kept informed so paying for additional staff to be here to unload shipments then found it's not arriving till I chase up.
- Lost packages at UK warehouse of which the warehouse company offered to pay for but cardinal refusing to help even though they said they would be credited.
- 6 weeks awaiting a quote which still never received.

Have no moved to Mannson and what breath of fresh air emails responded quickly and flawless service. Will not be using Cardinal again.

Poor communication and extortionate prices. Imported a single machine on a standard pallet costing around £1500 and paid Cardinal Maritime £745 for the unloading and handling charges which included a £65 charge 'for use of tail lift'.
Also charged £130 for delivery to my address on the Isle of Wight only to be told, after I called them to ask for a delivery date, that they don't deliver to the island. This resulted in a delay and subsequent storage costs because I'd gone over the standard 5 days free storage and no part refund for delivery to a mainland address.
Avoid this company.

Thank you John and James for providing excellent customer service and assistance.

A very professional company, highly recommended!

Beware! Scammers

Avoid at all costs. Most (if not all) positive reviews are fake - and written by same people.

My experience:
Arranged delivery through a another party, which used Cardinal Maritime as for London port-to-door. Initially was told the charge will be a couple hundred pounds. Once my items arrived, I received a quote for 600 pounds. I was surprised and upset with such a high charge - I called Cardinal Maritime and they politely offered to look into this and reduce the cost.

After the call, it took them whole month of chasing to get back to me. Revised quote was 300 pounds which I was ok with. Upon asking them if it is all I needed to pay, they said I owe them storage too, close to 2k pounds. After some further bargaining they "kindly" reduced it around 50% - same happened to other people they scammed too. In summary, they made me pay for the delay on their end by holding my items as hostages.

Please be very careful - the company uses illegal practices and operates an extortion scheme - there is a repeat pattern of dragging the process and then asking for extortionate fees.

40ft container was shipped from manufacture in Turkey to the UK. Our company is located in England. Everything was paid in advance, all quotes. Container arrived in the UK, we made custom clearance via our agent even before container reached the UK and we were waiting for it. But after we found from information that Cardinal sent to us that our container was deleyed, we couldn't get it on time to our warehouse (2 weeks of empty warehouse and staff without work) and we were told that port was busy and they could not pick up it and bring to our warehouse. After that we got message from Cardinal Meritime manager that if we want to get container we have to pay £310. ??? Why?? Because of that delay caused from their side and we ran out of free time at port and we have to pay container being relesed.
We asked if it was a total amount they want we pay to get our goods?
They told via email that, yes, it was total - final calculation.
We paid it and container arrived to our warehouse.
Next day after unloading we got message from the same manager of Cardinal Maritime that he made mistake and they want us to pay much more. Oh my God!!!
We are already out of budget for unexpected fees!!! And they asking to pay much more after telling that we paid already everything!?? And they want extra payments from us because Sealand (company with what works Cardinal Maritime, I guess they have contract or (could it be collusion?) for work) was unable to collect and deliver the container and by that reason our container was delayed. LoL and we have to pay extra for that LoL.
Second week we have corespondence with their manager and they just demand extra payments and threaten by further procedure.
It was a BIGGEST MISTAKE to order freight via Carinal Maritime!!! Never do it!

AVOID! AVOID! AVOID! Stay away from this company if you don't want to get big unexpected charges and fees that comes out of the blue! Just worst experience in goods delivery!

Be aware!! I have a very bad experience with professional thi**vs ' they taking scam & excessive charges .they asking custom clearance £180 & sorted with my broker just £29 custom clearance. They sent a invoice of Total charge £616 ' I found out very honest company uniexpress 'They took just £29 for custom and £105 for Express delivery and sent reference for custom and VAT charges which was just £156 so I paid my self as I wanted' Total invoice as I paid just £290 instead of £616.55 .Don't trust them ' ripping off.10 times think If you still want to go.
See proof

VAT
Terminal Handling 36.00 Z
Documentation 100.00 Z
Customs Clearance 180.00 Z
Import Delivery 150.00 Z
Fuel Surcharge 37.50 Z
Tail Lift 65.00 Z
PUMP TRUCK SURCHARGE 11.50 Z
Pallet Exchange 11.05 Z
BIFA Insurance Cover 25.50 Z
GBP
616.55
0.00
616.55
Currency:
Sub Total:
V.A.T.:
This invoice is due for immediate payment. Total Due:
Date 29/09/2020 Our Ref 3CIC0090184
Invoiced To BIG DISCOUNT ELECTRICAL
APPLIENCES
16 THE GREEN
MANCHESTER M27 8QL
Invoice No. I0676794
B/L Number NBLG284262P
Client Ref
Shipper NINGBO EVERLIFT MACHINERY CO
LTD
Vessel EVER GLORY
Load Port NINGBO
Arrival Port FELIXSTOWE
Consignee BIG DISCOUNT ELECTRICAL
Container No TCLU1133813
ETD 27/08/2020
ETA 03/10/2020
No. of Pieces 1
Weight (kgs) 128.00
Volume (m3) 1.300
HBL Required NO
Description
PKG STC
POWER PALLET TRUCK

Excellent customer service and caring staff
They've always been so helpful and we certainly will continue working with them in Future
Special thanks to David and Scott

Best wishes
Amir

Always fast to respond to requests with good service and good pricing

We have been working with Cardinal Maritime for many years. They have always provided reliable services at a good price with excellent communication.

We have been dealing with Cardinal for many years and they are a great Company to work with and always give an excellent service. The staff there are a pleasure to work with and Lynsey, our Account Manager, could not be more helpful or professional. We can highly recommend them to anyone. John O'Hara-Director-Express Export Services Limited

Good service, prompt and helpful.

As always, great customer service. Quick to reply to enquiries and extremely helpful.

Good company. Full load rates and service probably best in the market

competative prices and great customer service. 10/10

Our business selected Cardinal to handle our airfreight and sea freight imports after we became dissatisfied with our existing agent. Our business is very demanding with lots of small consignments that need to be shipped very fast from a multitude of different suppliers. Cardinal reacted with great speed and professionalism and 'hit the ground running' with our consignments. Communication has been excellent and the freight rates also are highly competitive also. We can thoroughly recommend this company for all shipping requirements.

The service we receive from Cardinal Maritime is generally very good. They are extremely proactive and very prompt when responding to quotations and any problems that may arise. FCL booking confirmations can sometimes take time, however, I understand that this is generally governed by the shipping lines and not a reflection in the overall performance.