Cardinal Global Logistics (UK) Ltd Reviews 

PATHETIC !!!! WORST COMPANY EVER. PLEASE DO NOT USE THEM.
KNOW YOUR RIGHTS....

I contacted them on on numerous occasions requesting for their complaints procedure and for details of their regulatory body. NO RESPONSE. They fail to response despite the fact I have been chasing.

You do NOT have to use this company when they contact you.
Run away as fast as you can and go to a legitimate company that won't scam you out of thousands in pounds. How is the SCAM & FRAUD called Cardinal Maritime still operating? We need to unite and keep reporting Cardinal Maritime to Trading Standards or something to get them STOPPED. They lie and manipulate to do whatever it takes to delay the delivery of your goods.

They charge over 10x what the going rates are for customer clearance, etc.
They literally make up prices as they go and because they have your goods as hostage you don't have a choice but to pay.

Now seeking legal advise and will be taking the appropriate action. They have given me enough evidence to prove that their invoices do not reflect the stories"given".

I had my father arrange goods for my weddings from India to UK. We had received notification that goods have arrived. My father was made to sign the documents and then later, was asked to sign another documents. We had to chase on numerous occasions. We found that they had been sending information to an email that was not ours. However they tried to justify that because this. They were able to respond to my fathers email but also email another email address notifying goods are ready for collection. Ofcourse, to delay the transaction! We had no idea what the invoice would be like, only having to see that it is 3x more than the goods itself!!! We paid £1500 plus to get the goods released. When I asked them what will happen if we don't want to use their services they simply stated that they will keep on charging us on daily basis for rent etc. I had simply agreed to pay this off as I did not want more stress using my wedding! When I needed the goods to be released, they said they need an original document to be posted to their office before the goods can be released! WHY DID THEY NOT INFORM THIS TO ME PREVIOUSLY WHEN I HAD PAID MY INVOICES. This delayed the process even more, causing so much distress to me and my family.

POOR CUSTOMER SERVICE. ABSOLUTE JOKE.

I would advise everyone who is thinking of using this company to find another one. The shipment was meant to arrive in Bristol but ended up in felixstowe then they wanted to charge me £200 for delivery for 1CBM to Bristol. Every thing they quoted was at a ridiculous price i originally thought they made a mistake and sent me the bill for the entire container but no its just their standard prices. Although i moved to another company to do customs clearance which was 5 times cheaper still had to pay ridiculous fees but thanks to another company i managed to get £500 knocked off a £800 bill.If you dont pay their ridiculous fees they will hold your items and charge a huge amount for storage to pressure you into paying their extortionate rates.
AVOID!

Extremely professional! These guys went beyond common business practices when they didn't have to! They understood a complicated force majeure situation that prevented my company from keeping up with its part of the business and they made a very generous and humane gesture! If you are really searching for a reliable, trustworthy and professional business partner than you won't find better than Cardinal Maritime! Thank you from the bottom of my heart guys! You deserve it! Cheers!

I shipped goods from the US to England recently. On the US side everything was great, however I did not know who would be receiving my goods on the other side. Unfortunately it was Cardinal and the nightmare began. The fees to get my shipment into the country was only 150 pounds. The goods were supposed to be delivered to Southampton but instead I was contacted by Cardinal in Manchester to pay shipping fees to get in to Southampton. I informed them that the goods were in the wrong location and they responded by saying that the US shipping company did not inform them of an pre-paid shipping cost to get the stuff to southampton. After threatening daily shipping fees we called the US company to see whats going on but in the meantime we paid the invoice to ship the goods to southampton. 3 days later our shipping company informed us that they have spoke to Cardinal and they agreed to ship the goods to Southampton. However come to find out that they new they were supposed to ship it to Southampton the whole time and refused to do it. When we brought this up they blamed it on the ocean carrier and refused to refund our money of 250 pounds in shipping cost. Our shipment came in on 1 pallet, they charged us a transfer pallet fee for 2 pallets, fuel surcharges, and other fees equaling up to almost 550 pounds. I have never had as bad of customer service as there, there prices are outrageous, and I urge anyone to avoid them at all cost. The management is horrible, and if they were church goes, they would only come to steal out of the collection plate.

Please don't deal with this company :(

Make yourself a favour and don't deal with them ever ever ever ever !!!!!!

It was the worst experience in my business dealing with them.

You give you them the goods and after a few days they ask 300 pounds/day for storaging your goods and they force you to keep the goods into their warehouse as long as possible.

This is long story short that happened to me 4 months ago.

Having made an order for a shipment of toys from China to the UK, I decided to let my agent find a company, through no fault of her own, little did she know that cardinal maritime were a bad choice.

My items had arrived at Felixstowe port. I was asked to make the payment for HMRC taxes due which I did. After this is was acknowledged that my shipment would be delivered at a set date. All of a sudden, SOME HOW trading standards had POUNCED on my delivery (says HELEN) I couldn't get a word in edge ways, and on MOST occasions I was talked over. She then said they were able to broker a DEAL with trading standards on my behalf? Hmmmm. Something fishy me thinks...

Anyway, having made numerous calls, sometimes 3-4 per day, I was given no clarity as to my shipment and the projected timescale it might take to release my shipment from the holding warehouse (Where I was charged, albeit having told the rates upfront prior to storage) At times it felt like (when speaking on the phone) as if they knew I had no option other than to compromise. However, from this 1 and EVER ONLY EXPERIENCE, I can safely say STAY AWAY!!!

Rude staff, no transparency on timescales, talking over me, on 1 occasion I made it clear that there approach to business is child like and unprofessional, and they decide to laugh down the phone....

Not a good experience..
Also the freight company that delivered my goods, albeit not directly connected to the standards of Cardinal Maritime, but one that I feel I must declare and a reflection of the overall poor service, is the lacking standards of the freight truck driver service. He was helpful, and unloaded with me, but his remark, "oh keep away, they've got knives on their hands". OK, please let me explain. Whilst I was unpackaging the pallet of goods and removing the plastic covering from the boxes with a stanley knife, the driver decided to make a derogatory remark which was clearly a reference to the Muslim terror attacks which happened a few months earlier. ABSOLUTELY DIABOLICAL. The trucking company is called DAVID HATHAWAY.

Goodbye.

I'm a DPD courier and had a badly addressed delivery. The lady on reception made 3 or 4 calls to try and find the recipient. Without her determination I would been unable to complete the delivery. Thank you Miss/Mrs Grimes.

I think the lady's on reception area very helpful & pleasing on the eye

DO NOT USE THIS COMPANY! Charged £2500 fee for clearing the goods without any explanation about the charge before. We didn't sign anything to suggest we would have to pay that fee. After arguing a few days they gave a £250 discount. But then when they goods are getting ready to be shipped they pass on a £2,300 storage fee of which we didn't sign any documents that agreed to these fees. We then did our calculations based on the figures they gave us they overcharged by £150. So making figures up as they go along!

There attitude to resolve this issue was:
Well if you don't pay the bill you don't get the goods.

Cardinal Maritime, Manchester have dealt with my imports with greater care and attention than I have received with many other shipping agents prior to using them. They have even managed to push through and speed up consignments when there is a tight schedule.
Fast Track Medals and Awards Ltd.

Cardinal maritime is a company built on dishonesty and exploitation. My company was importing goods from China via sea freight for the first time, unbeknownst to us, we should have been asking for specific shipping terms. Fast forward some weeks and the goods are set to arrive and we receive an extortionate invoice with hugely inflated costs. On top of this blatant gouging, they attempted to tack on further charges for 'storage' when they were entirely responsible delaying our shipment on arrival.

After calling around more reputable freight forwarders I was told that there are some companies like this that set out to take companies that import through them (not always out of choice) for as much money as possible, usually offering financial incentives to the suppliers to bring in more victims.

DO NOT use this company, always ask your supplier who they are using and set clear shipping terms, this whole affair increased my product costs by over 50%. Had we not challenged them on all of his we could have been charged hundreds more.

I hope Cardinal maritime are eventually punished for these practices, I'm sure many small business owners have suffered greatly at the hands of these shameless individuals.

KNOW YOUR RIGHTS....You do NOT have to use this company when they contact you.

Run away as fast as you can and go to a legitimate company that won't scam you out of thousands in pounds. How is the SCAM & FRAUD called Cardinal Maritime still operating? We need to unite and keep reporting Cardinal Maritime to Trading Standards or something to get them STOPPED. They lie and manipulate to do whatever it takes to delay the delivery of your goods.

They charge over 10x what the going rates are for customer clearance, etc.

They literally make up prices as they go and because they have your goods as hostage you don't have a choice but to pay CRAZY out of this world charges.KEEP REPORTING THEM TO TRADING STANDARDS AND LETS GET THEM SHUT DOWN!!

Used them to ship some goods to Australia. Whilst the sea freight charges seemed reasonable in comparison to other similar service providers, their catch is the local fees at the destination country. I am no rookie in shipping and perhaps sent Cardinal half a dozen of emails trying to get the local costs. They avoided replying, using any excuse conceivable, until i had the deadline and released cargo to them. Their local charges in Australia were quadrupled, and it did cost more to ship with them than with the most expensive competitor. Low life and scum and employ such.

I got a gift shipped over from USA valued at £200 and Cardinal Maritime tried charging £500 for delivery and £1000 for storage fees. A friend in the shipping industry has told me that they are called "hijackers" because they keeps people's goods for as long as possible because their business model is based on "storage fees". For a start they never told me my goods arrived for 10 days but wanted me to pay £29.50 per day for this mistake. Then they kept charging me £29.50 per day for the next several weeks by asking me for some documentation, then I'd send it, then they'd wait a couple days to reply, then they'd ask for something else, I'd send it, then they'd say they didn't get it (even though I have proof it was sent), then they'd wait a few more days to respond... And it just keeps going on and on. The shipping company from the USA tried to step in and Cardinal Maritime just wouldn't even respond because they knew she was calling them out on the scam. I could go on and on but just google their name and you'll see they actually have dedicated websites with all the complaints.

If they ever get ahold of your goods, I'd do everything in my power to get it transferred to a legitimate company or else they will make up excuses and delays to get their beloved storage fees! I still don't have my goods yet so God only knows what else they will do to delay this. I'll update the review once I have the final totals of how badly I've been shafted. Obviously I won't be collecting the goods if they don't budge on the fees because I'm not paying £1,500 in charges for something worth £200!! Or who knows maybe they will actually be able to resolve this amicably (hopefully) but nothing can give me back the days of stress or lost sleep this has caused.

Cardinal Maritime were employed by one of our suppliers in China to import some goods for us. There was a delay clearing customs. They said we owed them £12,000 worth of storage fees for the 3 week period and that they would be happy to "accept" £1,200.

Never were we forewarned of this enormous charge nor had we agreed to this. It felt as though they were making up these numbers on the go!

We had to pay them as otherwise they would not release our goods.

Total disgrace of a company. We will never use them again!