Care Fertility Reviews 

2,172
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and supportive approach. Many people felt listened to, reassured, and well-informed throughout their journey, highlighting the personalized care received. Reviewers appreciated the efficient service and quick response times, which contributed to a smooth and comfortable user experience. However, some people mentioned issues with staff attitude, including a perceived lack of empathy from certain consultants and instances of unprofessional conduct. A few other people also felt unsupported and noted unclear communication or poor organization during their process.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing the care received as exceptional and... See more

Customer service

Clients share positive opinions on customer service, with many feeling listened to, reassured, and supported... See more

User experience

Customers had positive experiences with user experience, finding the process much easier due to the exemplary... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At every moment during the process we felt listen too, reassured and considered. All staff helped to create a calm and positive environment. Whatever the outcome our experience will be a good one.... See more

Company replied

Rated 5 out of 5 stars

Our first experience last year with Care Fertility Birmingham was well worth everything we put in to it. We were successful having a beautiful baby boy. The staff/nurses/ Doctors / Consultants are fri... See more

Company replied

Rated 5 out of 5 stars

Great experience with Care Fertility Bath. I started my journey in 2023 unfortunately we didn’t have a positive test. Went back into Care they put me on a different treatment plan and in 2026 I am sat... See more

Company replied

Rated 5 out of 5 stars

Everyone was truly wonderful from the first appointment to the last. All lovely humans and very professional. Lovely setting and always felt super informed and helpful with any questions. Couldn’t hav... See more

Company replied


Company details

  1. Fertility Clinic
  2. Diagnostic Center
  3. Fertility Physician
  4. Women's Health Clinic
  5. Reproductive Health Clinic
  6. Sperm Bank

About Care Fertility

Written by the company

We put the care into fertility With over 25 years of experience making family possible for everyone, our national network of clinics offer world-class treatments and cutting-edge science, delivered by industry leading experts who provide personalised care and tailored treatment plans for both private and NHS funded patients. Supported by excellent success rates and clear. transparent pricing.

We believe everyone deserves the chance to build a family, and our mission is to achieve this through compassion, collaboration, and expertise. From the moment you contact us, we are here to support you, ensuring you feel seen, heard, and supported at every step of your fertility journey.

Care Fertility - Leaders in Fertility Care

Written by the company

Making familiy possible for everyone
At Care Fertility, we’ve been making family possible for for over 25 years. With clinics across the UK we deliver world class fertility treatment in a clinic near you. With no waiting lists, get started today.

Contact info

Get in Touch

The first step is a free conversation with our expert fertility team.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,172)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

It was great from start to finish

February 25, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your lovely feedback, Amanda. We’re delighted to hear that your experience at our Care Northampton clinic was great from start to finish. It means a great deal to know you felt well supported throughout your journey with us.

We truly appreciate you taking the time to share your experience. We’re here for you every step of the way, and we’ll continue to provide the caring and professional support you deserve.

Best wishes,
Maya
Care Fertility Team

Rated 5 out of 5 stars

Everyone at Care is fantastic

Everyone at Care is fantastic. From initial onboarding through to the post care. I’d recommend them to anyone who is considering IVF

February 20, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your kind words Collette. We’re delighted to hear that you had such a positive experience from your initial onboarding right through to your aftercare. Knowing that you would recommend Care to others considering IVF means a great deal to us, and we truly appreciate you taking the time to share your feedback.

It’s a privilege to support you through every stage of your journey. We’re here for you every step of the way, and we’ll continue to provide compassionate, professional care whenever you need us.

Best wishes,
Desi
Care Fertility Team

Rated 5 out of 5 stars

Care Ferility London

I would like to thank all the staff at Care Fertility London for their kindness & support during my treatment. It was not an journey but well worth it. l am now the pround Mum of two. Bless you all at Care Fertility for the amazing work that you do and for making the gift of Motherhood possible for me and many others. I am very grateful.

February 21, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for sharing your beautiful news, Lilly-May. We’re incredibly touched by your kind words and so honoured to have been part of your journey at Care London. We know that treatment is not always an easy path, so hearing that you are now a proud mum of two is truly wonderful. Your gratitude means the world to our team, and knowing we’ve been able to help make motherhood possible for you is exactly why we do what we do.

It has been a privilege to support you through such an important chapter in your life. We’re here for you every step of the way, and we’re sending you and your family all our warmest wishes for a future filled with happiness and joy.

Best wishes,
Robin
Care Fertility Team

Rated 5 out of 5 stars

A really reassuring team of people

A really reassuring team of people, explained everything to us really clearly.

February 20, 2026
Unprompted review
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Reply from Care Fertility

Thank you for your kind words, Sally. We’re so pleased to hear that you found the team reassuring and that everything was explained clearly to you. We know how important it is to feel informed and confident during your treatment, and it means a great deal to know that our support helped provide that clarity and peace of mind.

It’s a privilege to guide you through each stage of your journey with care and understanding. We’re here for you every step of the way, and we’ll always be on hand to answer any questions and offer support whenever you need us.

Best wishes,
Alex
Care Fertility Team

Rated 5 out of 5 stars

Forever grateful

We’re so grateful to Care for everything they’ve done for us. Thanks to their support, our IVF treatment was successful and we welcomed our beautiful baby boy in December, a blessing we’ll cherish forever.

We were under the care of Dr Krishna Vatturi, who was truly exceptional. She was empathetic, patient, and always took the time to answer every question we had. The nurses were just as wonderful. We found them to be kind, attentive, and clearly proud of the work they do.

Care has given us the greatest gift we could ever hope for, and we’ll never forget that. We recently had the chance to visit and see the team again, which was such a lovely experience.

February 4, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for sharing your wonderful news. We are absolutely delighted to hear about the arrival of your beautiful baby boy in December — what an incredibly special blessing. Knowing that your IVF treatment was successful and that you felt so well supported throughout your journey means the world to us. Your kind words about Dr Krishna Vatturi and our nursing team are truly appreciated; we’re so pleased that her empathy and patience, alongside the care and dedication of the nurses, helped you feel confident and supported every step of the way. It must have been so lovely to return and see the team again with such happy news to share.

Being part of your journey and helping you achieve the greatest gift you could hope for is an honour we never take lightly. We’re here for you every step of the way, and we send you and your family all our warmest wishes as you enjoy this precious new chapter together.

Best wishes,
Oliver
Care Fertility Team

Rated 5 out of 5 stars

CARE that meant everything to us

From the very beginning of our journey, every single member of the team has played a special role in making us feel supported and cared for. At every appointment, even when we arrived with an overflow of questions, we were always met with smiles, patience, and genuine kindness. Nothing ever felt like too much trouble, and that level of compassion meant more to us than we can fully express.

Most recently, the day of our embryo transfer felt incredibly special. There was such a strong sense of calm and quiet confidence from the team that helped us feel grounded and hopeful in what can otherwise be an emotional moment. The atmosphere was reassuring, controlled, and deeply comforting.

A special mention must go to Rebecca, the Senior Care Nurse. She truly stood out to us and felt like our lucky charm throughout this process. Her warmth, reassurance, and presence made a lasting impression, and we are so grateful to have had her by our side.

Thank you to the entire team for your professionalism, compassion, and unwavering support during such an important chapter in our lives.

February 18, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Nicole, for your incredibly thoughtful words. It means the world to us to hear that you felt supported and cared for from the very beginning of your journey. We know how emotional and overwhelming this process can be, so knowing that our team’s patience, kindness, and reassurance helped you feel at ease truly touches us. We’re especially pleased that your embryo transfer day felt calm and hopeful, and that the atmosphere gave you a sense of comfort during such a significant moment. Rebecca will be so moved by your special mention — we’re proud to have her as part of our team, and we’re delighted she made such a lasting impression.

Your gratitude and trust mean more to us than we can say. Supporting you through such an important chapter in your life is a privilege, and we’re so thankful you chose us to be part of your journey. We’re here for you every step of the way, and we’re sending you all our very best wishes for the road ahead.

Best wishes,
Maya
Care Fertility Team

Rated 5 out of 5 stars

Thankful to all the lovely staff

I really enjoyed creating artwork for the clinic as it had meaning and purpose. I’m so thankful to the lovely staff for the experience and opportunity to have my work realised and appreciated.

February 19, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Ria, for sharing such kind words. We’re truly delighted that you enjoyed creating artwork for the clinic and that the experience felt meaningful and purposeful for you. It means a great deal to us that you felt your work was appreciated — your contribution helps create a warm and welcoming environment for everyone who walks through our doors, and we’re so grateful you chose to share your talent with us.

It’s been a pleasure having you involved, and we’re thankful for the creativity and care you brought to the clinic.

Best wishes,
Desi
Care Fertility Team

Rated 5 out of 5 stars

I can’t thank you all enough ❤️

I honestly can’t thank every single person I’ve met during my IVF treatment enough.

From the patient services team, to the nursing staff, embryologists and doctors, you have all been absolutely fantastic.

IVF is such an emotional journey, both physically and mentally, but I’ve felt fully supported every step of the way. I’ve always had all the information I needed, and that has made such a difference.

A special shout out to Georgie (patient services manager), Dr Bamford, alongside all the team in Sheffield and Liverpool!

Thank you all so much for everything you do 💛

February 18, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your heartfelt message — it truly means the world to us. We know that IVF can be an emotional journey both physically and mentally, so hearing that you felt fully supported and well informed throughout your treatment is incredibly important to us. Your kind words about our patient services team, nurses, embryologists and doctors will mean so much to everyone involved. We’ll be sure to pass on your special thanks to Georgie and Dr Bamford, as well as the wider teams in Care Sheffield and Care Liverpool — they will be so touched by your appreciation.

It’s a privilege to support patients through such a significant chapter in their lives, and we’re so grateful you chose us to be part of your journey. We’re here for you every step of the way, and we’re sending you continued strength and very best wishes for everything ahead.

Best wishes,
Alex
Care Fertility Team

Rated 5 out of 5 stars

Wonderful Place

From start to finish, we have had the most positive experience. From the reception staff, straight through to the Dr’s, everyone was fantastic. We don’t know the outcome of our transfer yet, but no matter what, I would recommend Care Plymouth to anyone. Couldn’t be more grateful!

February 17, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your lovely words, Jodie. We’re truly grateful that your experience with the team at Care Plymouth has been so positive from start to finish. It means so much to hear that every member of the team, from reception through to the doctors, helped make your journey a supportive one. Your recommendation, especially while you’re still awaiting the outcome of your transfer, speaks volumes and we sincerely appreciate your trust and gratitude.

We know this waiting period can feel especially emotional, and we’re holding you in our thoughts during this time. Whatever the outcome, please remember that We’re here for you every step of the way, and it’s a privilege to support you on your journey.

Best wishes,
Robin
Care Fertility Team

Rated 5 out of 5 stars

Very helpful staff as always

Very helpful staff as always! Everyone you see at the clinic or talk to are very nice and friendly and provide you with all the information you need. They always make you feel very comfortable and at ease. Appreciate all the staff at Care Fertility

February 16, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your kind words and for taking the time to share your experience with our Manchester clinic. We’re so pleased to hear that you’ve consistently found our team helpful, friendly, and informative. Creating a welcoming, comfortable environment where you feel at ease is incredibly important to us, so it truly means a lot to know that this has been your experience. Your appreciation for the whole team is wonderful to hear, and we’ll be sure to share your lovely feedback with everyone.

We’re here for you every step of the way, and it’s a privilege to support you throughout your journey. Thank you again for your trust and for being part of Care Fertility Manchester.

Best wishes,
Maya
Care Fertility Team

Rated 5 out of 5 stars

Highly recommend

Care Sheffield has really good care and very caring people. We always feel welcome there and they make sure to ease our nerves. Amazing attitude and very helpful. Doing all the right checks and they will always explain what to expect. Easy to contact them via app, the app has all essential information that you need. Highly recommended

February 13, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for taking the time to share your experience at Care Sheffield. We’re thrilled to hear that our team has made you feel welcome and supported, and that the explanations, checks, and app have helped ease your nerves. Your kind words about our staff’s attitude and helpfulness mean a great deal to us.

We’re here for you every step of the way, and it’s wonderful to know that you feel confident reaching out whenever you need guidance. Wishing you all the best on your journey.

Best wishes,
Desi
Care Fertility Team

Rated 5 out of 5 stars

All staff are so welcoming and caring…

All staff are so welcoming and caring throughout the whole process. They always explain what is going to happen and answer any questions. You are always made to feel comfortable in situations that you may be anxious about.

February 10, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for your lovely feedback, Sarah. We’re so pleased to hear that you felt welcomed and cared for throughout your treatment. Taking the time to explain each step and answer any questions is so important to us, especially during moments that can feel uncertain or anxiety-provoking, and it means a great deal to know that this helped you feel comfortable and supported.

Your experience matters deeply to us, and we’re grateful you took the time to share it. We’re here for you every step of the way, and our team will always be on hand to provide reassurance, clarity, and compassionate care whenever you need it.

Best wishes,
Desi
Care Fertility Team

Rated 5 out of 5 stars

Truly Grateful

We have been receiving IVF treatment with Care Fertility, and the experience has been nothing short of exceptional. Every member of the team has been amazing—supportive, compassionate, and incredibly informative throughout what can be an emotional and overwhelming journey. Even though we don’t yet know the final outcome, we already feel confident that we couldn’t have chosen a better clinic. Their professionalism and kindness have made a huge difference to us, and we’re truly grateful for the care we’ve received

February 10, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Zoe, for sharing such a heartfelt review. We’re truly grateful for your kind words and are so pleased to hear that your experience with our team has felt supportive, compassionate, and informative throughout your IVF journey. We understand how emotional and overwhelming this time can be, and it means a great deal to know that our professionalism and kindness have made a positive difference for you, even as you await your final outcome.

Please know that we’re holding you in our thoughts and sending you all the very best as you move forward. We’re here for you every step of the way, and we’ll continue to support you with the same care and compassion whenever you need us.

Best wishes,
Desi
Care Fertility Team

Rated 5 out of 5 stars

The staff were amazing!

The staff were amazing: so friendly yet professional. They made me feel so much more relaxed anout the procedures. Everything was very time efficient, again helping with my anxieties.

February 2, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Nicola, for taking the time to share your wonderful feedback. We’re delighted to hear that our team’s friendly yet professional approach helped you feel more relaxed about your procedures, and that the efficient care you received helped ease your anxieties. Knowing that you felt supported and reassured throughout your experience means a great deal to us.

Your trust and kind words are truly appreciated. We’re here for you every step of the way, and we wish you all the very best moving forward.

Best wishes,
Sammy
Care Fertility Team

Rated 5 out of 5 stars

Caring and reassuring staff

Caring and reassuring staff.
Being able to ask questions on the app whatever time during treatment was also very reassuring.

February 5, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Kate, for taking the time to share your lovely feedback about Care Fertility Leeds. We’re delighted to hear that you found our team caring and reassuring, and that having access to support through the app helped you feel more confident and supported throughout your treatment.

Your kind words mean a great deal to us. We’re here for you every step of the way, and we wish you all the very best as you continue your journey.

Best wishes,
Desi
Care Fertility Team

Rated 1 out of 5 stars

We were patients of Care Fertility for 3 years

We were patients of Care Fertility for three years and we must tell anyone who is going through fertility what are experience was like as we were repeatedly told everything was “normal”, leaving us completely undiagnosed despite never conceiving, take your supplements etc... Across that time we paid thousands of pounds for PGTA testing, IVF, and add‑ons, yet no one questioned whether something fundamental had been missed.

Care fertility/every fertility clinic in the UK refuses to offer an HSG dye test unless a patient goes through 3 traumatic miscarriages & even then a referral isn't guaranteed! This test was standard practice for years before being discontinued/heavily restricted in the UK around 2013, and now clinics rely mainly on scans 2D/3D etc..— even though scans can miss issues the dye test would clearly reveal. The dye test also provides a therapeutic flush, known under ESHRE guidelines in Europe to improve fertility, but not recognised under NICE guidelines in the UK. It also requires a radiologist, making it more costly — another reason it seems to have quietly disappeared from UK practice.

Because the UK does not recognise certain uterine shapes, such as a septate uterus, as a form of misdiagnosis, a uterus can be labelled “normal” for years. After two failed IVF transfers, egg collections, injections with frozen & fresh embryo transfers etc, we travelled to Europe and immediately received the diagnosis and treatment we needed. You can literally get on a flight out of the UK & land in a EU hospital & get a referral to have a HSG the same day for around £200. The result was life‑changing: we conceived naturally on the very first attempt after the procedure and later welcomed our beautiful healthy baby into this world.

Our experience made it clear how UK regulations have become more and more restrictive over the years impacting the private fertility sector in ways that prioritise compliance and profit over patient care and proper investigation. After years of being left undiagnosed, dismissed, and financially drained, we strongly do not recommend any fertility clinic in the UK. We blame progressive restrictive government policy as the root cause but the fertility clinics should be honest to there patients what they can & can't do. No compensation even a few hundred pounds was offered to us after spending around £7,500+! Go abroad you won't regret it!

February 4, 2025
Unprompted review
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Reply from Care Fertility

Thank you for taking the time to share your experience. We can see that you have been in contact with our clinic director and that your case has been carefully reviewed in detail with our senior clinical colleagues.

While we fully appreciate how challenging fertility treatment can be and understand that you were hoping for a different outcome, our clinical review concluded that the processes and guidelines in place at the time of your care were followed appropriately and that the treatment offered was considered correct. We recognise this may be disappointing to hear, particularly given the emotional and financial investment involved.

Although we are not able to offer compensation in these circumstances, we would like to reiterate that counselling support remains available should you feel this would be helpful.
We do genuinely wish you and your family the very best for the future.

Robin from The Care Fertility Team

Rated 5 out of 5 stars

Care Fertility Northampton

Care Fertility Northampton were absolutely incredible. From the very start, they made me feel completely at ease. Every nurse and embryologist I met was kind, respectful, and genuinely caring. Having such confidence in the people looking after me made this journey so much easier, and I’ll always be grateful for the support and compassion I received throughout.

February 3, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Sarah, for taking the time to share such thoughtful and heartfelt feedback. We’re delighted to hear that our team at Care Fertility Northampton made you feel completely at ease from the very beginning, and that you experienced such kindness, respect, and genuine care from our nurses and embryologists. Knowing that you felt confident and reassured by the people looking after you means a great deal to us, especially during such an emotional and important journey.

Your trust and gratitude are truly valued, and we feel honoured to have supported you throughout. We’re here for you every step of the way, and we wish you all the very best as you move forward.

Best wishes,
Maya
Care Fertility Team

Rated 5 out of 5 stars

Good communication

Good communication, have been using care since 2022, always met with compassion and kindness. Open to conversations about protocols to ensure all avenues are being explored, which eventually led to a successful live birth and are returning for a FET. Would always recommend care.

February 2, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Sarah, for taking the time to share your thoughtful and meaningful feedback. We’re truly grateful that you’ve trusted Care Fertility since 2022 and that you’ve consistently felt supported with compassion, kindness, and open communication. It’s wonderful to hear that our team’s willingness to explore different options and discuss protocols with you helped lead to your successful live birth, and that you now feel confident returning for further treatment.

Your recommendation and continued trust mean so much to us. We’re here for you every step of the way, and we wish you every success and happiness as you continue your journey with us.

Best wishes,
Oliver
Care Fertility Team

Rated 5 out of 5 stars

Care fertility has been amazing

Care fertility has been amazing! They have kept us informed every step of way. Any question we asked was answered quickly through the Salve App and the video’s have been very helpful. We couldn’t thank them enough.

February 1, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much, Becky, for taking the time to share your lovely feedback. We’re delighted to hear that you’ve had such a positive experience with Care Fertility and that you felt well informed and supported throughout your journey. It’s wonderful to know that our team’s communication, the Salve App, and our videos helped answer your questions and provide reassurance along the way.

Your trust and appreciation mean so much to us. We’re here for you every step of the way, and we wish you all the very best as you continue forward.

Best wishes,
Sammy
Care Fertility Team

Rated 5 out of 5 stars

Very knowledgeable and the team put you…

Very knowledgeable and the team put you at ease every step of the way

January 30, 2026
Unprompted review
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Reply from Care Fertility

Thank you so much for sharing your kind feedback. We’re delighted to hear that you found our team to be so knowledgeable and that they helped put you at ease throughout your journey. Knowing that you felt supported and reassured every step of the way means a great deal to us.

Your trust and appreciation are truly valued. We’re here for you every step of the way, and we wish you all the very best moving forward.

Best wishes,
Alex
Care Fertility Team

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