My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... See more
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See what reviewers are saying
Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... See more
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... See more
Company replied
There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... See more
Company details
Written by the company
For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
Contact info
United Kingdom
- 0800 0076 247
- hello@carelink24.org
- www.carelink24.org
4.3
Excellent
595 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Quick to respond and unfailingly polite.
April 29, 2025
Reply from Carelink24
Dear Daphne,
Thank you for your kind feedback. We're pleased to hear that our team has been responsive and consistently polite throughout your experience.
If there's anything else you need, please don’t hesitate to reach out.
Kind regards,
Alex
Reply from Carelink24
Hello,
Thank you for your feedback.
We’re pleased to hear you were happy with the fast delivery and found our pricing competitive. It’s great to know we could meet your expectations.
If you have any further queries, please do not hesitate to get back in touch.
Kind regards,
Alex
The helper is excellent
The helper is excellent. Very thorough and pleasant to have in our home.
April 8, 2025
Reply from Carelink24
Dear Sally,
Thank you for your feedback.
We’re delighted to hear that you are happy with the alarm system and that it has been a helpful and reassuring addition to your home. It's great to know it has met your expectations and is providing you with added peace of mind.
If you have any further queries, please do not hesitate to get back in touch.
Kind regards,
Alex
Reply from Carelink24
Dear John,
Thank you for your lovely feedback!
We're so pleased to hear you're happy with both the product and the service you've received.
If you ever have any questions or need further support, please don’t hesitate to get back in touch.
Kind regards,
Alex
Reply from Carelink24
Dear Janet,
Thank you so much for your kind words!
We’re really pleased to hear that you found us helpful throughout. Your feedback means a lot to the team.
If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Alex
When I had a problem connecting my new…
When I had a problem connecting my new box I had many reminders
but explained I was waiting for my son to do this for me. It was good that Careline bothered to check.
March 17, 2025
Reply from Carelink24
Dear Susan,
Thank you for your feedback. We're really pleased to hear that you appreciated the reminders and our efforts to check in—your safety and peace of mind are very important to us. We're also glad your son was able to help you with the connection.
If you require any assistance at all, please do not hesitate to get in touch.
Kind regards,
Alex
After initial problems setting up the…unit the service was exemplary
After initial problems setting up the new unit the help I received was exemplary and having decided the problem came as a result of a faulty lead another was sent through to me within 24 hours.
A very caring and thoughtful team
March 25, 2025
Reply from Carelink24
Dear Peter,
Thank you for sharing your experience.
We're sorry to hear about the initial setup issues but are pleased that our team was able to assist you promptly. It's great to know you found our support caring and efficient. If you require any assistance at all, please do not hesitate to get in touch.
Kind regards,
Alex
Very easy to order and install
Very easy to order and install . Reasonably priced too. The wearer didn't object either to the necklace which was a bonus!
March 18, 2025
Reply from Carelink24
Hello,
Thank you for your kind feedback.
We're pleased to hear that you found the ordering and installation process easy and that the system offers good value. It’s great to know the necklace was well received too.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
Civil helpful people and responsive to…
Civil helpful people and responsive to queries.
February 24, 2025
Reply from Carelink24
Dear Patricia,
Thank you for your kind feedback. We're pleased to hear that you found our team helpful and responsive to your queries.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
Thoroughly recommend
Easy to complete application and immediate reply. The equipment was delivered the next day and installation was easy. After doing the recommended test it worked perfectly, even through house and to the end of my garden about 300ft in total and was answered immediately. Very happy.
February 18, 2025
Reply from Carelink24
Dear Doreen,
Thank you for taking the time to leave a review.
We’re so pleased to hear that you found the application process straightforward and that your equipment arrived promptly. It’s great to know that the alarm is working well for you and providing coverage throughout your home and garden.
If you ever need any support, we’re always here to help.
Kind regards,
Alex
Harry's help and advice was reassuring…
Harry's help and advice was reassuring and professional.
March 5, 2025
Unprompted review
Reply from Carelink24
Dear Richard,
Thank you for taking the time to leave a review and for your kind feedback. I have passed this on to Richard, who will be very pleased to hear it.
I am very glad that you found Harry to be so helpful and that they explained everything to you in such a clear and informative way.
We are always available to help, so if you require any assistance at all, please feel free to reach out.
Kind regards,
Alex
Price
Price, politeness of staff & hassle free connection, also cheaper than our local authority are charging for the exact same thing!
February 24, 2025
Reply from Carelink24
Hello,
Thank you so much for your lovely feedback.
I am very glad that you were so pleased withall aspects of the service we offer, from staff to price to the equipment itself.
We are always available to help, so if you require any assistance at all, please feel free to reach out.
Kind regards,
Alex
I have had a great experience with Carelink 24
I have had a great experience with Carelink 24
Once I had set it up I spoke to 3 different people to test it. Everybody was helpful, spoke clearly and were really friendly.
February 19, 2025
Reply from Carelink24
Dear Sharon,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
We are so glad that you received such good service from our agents in the Alarm Response Centre.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
The installation was explanatory thanks…
The installation was explanatory thanks to the booklet. Also the lady who was able to help.It was all quite straightforward with all the help installing and registering my dependants,as I now live alone.However I have not used it for call-out yet.
February 3, 2025
Reply from Carelink24
Dear Matthew,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
We are so pleased that the all the steps in registering with us and installing the equipment were so straightforward for you.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
I contacted customer service to inquire…
I contacted customer service to inquire about their services, and the call center representative provided excellent support. I subsequently purchased the service and am pleased with the next-day delivery. The service provides peace of mind for my mother and our family, and I highly recommend it.
February 4, 2025
Unprompted review
Reply from Carelink24
Dear Neil,
We appreciate you taking the time to leave a review and thank you for your wonderful feedback.
We are delighted that you are so pleased with the service you have received so far, and that the equipment was delivered to you so promptly.
As a company, we pride ourselves on being able to help our customers and their loved ones achieve some peace of mind, so we are very happy that we have been able to help you and your family with this.
If you require any assistance in the future, please feel free to reach out. We are here to help.
Kind regards,
Alex
This is a fantastic service
This is a fantastic service, giving support and confidence to not only my mum but the whole family. The staff we have spoken to so far - from initial enquiry to the call centre has been great.
I would definitely recommend Carelink.
January 16, 2025
Reply from Carelink24
Dear Janet,
Thank you so much for your lovely feedback.
We are so glad to have been able to supply you with such fantastic service so far, and that we are able to help give some reassurance to your whole family.
If you require any assistance in the future, or have any questions, please feel free to get in touch.
Kind regards,
Alex
You were excellent sending new…
You were excellent sending new equipment and answering emergency calls
Your service team is terrible rang 7 times spending approximately well over 2 hours always having to put the phone down, got them in the end and asked if I could receive a black cord as the white ones are silly get dirty stain quickly hard to wash and look terrible around your neck, I was told one would be in the post the next day it arrived promptly (yes you’ve guessed it was white) rang three times before I got through approximately 50 mins and they said they would ring me back still waiting, I am beginning to wonder if the company is in difficulty certainly not enough staff or are people working from home and not actually answering calls, your answer would be appreciated
Barbara Shreeves
January 22, 2025
Reply from Carelink24
Dear Barbara,
Thank you for taking the time to leave a review.
I do apologise for any problems you have faced in trying to reach us. There have been times recently when we are facing unusually high volumes of calls, though this is often due to circumstances out of our control (for instance, the impact of last week's Storm Eowyn has had on many of our customer's mains power, and therefore the functionality of our alarm systems).
Though we appreciate it can be frustrating trying to reach us during these times, we are doing everything we can to keep wait time down to a minimum.
I can confirm that a call back from the relevant team that you requested to speak to has been logged and they will contact you as soon as they are available.
We thank you for your patience.
Kind regards,
Alex
CUSTOMER SATISFACTION
THE PRODUCT, PRICE AND CUSTOMER SERVICE WERE EXCELLENT,
THANK YOU CARRIE YOU WERE SO VERY HELPFUL
January 23, 2025
Reply from Carelink24
Dear Ian,
Thank you for taking the time to leave a review and for you wonderful feedback. I have passed this on to Carrie as she will be very pleased to hear it.
I am glad she was able to guide you through the initial process and help you choose a suitable plan as professonally as she did.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
Although there was a compatability…
Although there was a compatability issue with my choice of equipment it was resolved after a quick call, the correct equipment was delivered and ser up next day.well recommended
January 10, 2025
Reply from Carelink24
Hello,
Thank you for your wonderful feedback.
I am very pleased that your issue was resolved swiftly and the equipment is now up and running.
If you have any futher queries or concerns, please do not hesitate to get back in touch.
Kind regards,
Alex
Reply from Carelink24
Dear Gordon,
Thank you for taking the time to leave a review.
I apologise that you had to wait some time to get through to our customer service line. We occasionally experience some unusually high call volumes; however, we are continuously working to keep wait times to a minimum.
Please rest assured that the wait times when using the alarm itself are signifcantly lower. As a voluntary member of the Telecare Services Association (TSA), we adhere to strict standards. We are audited regularly, and endeavour to meet their requirement to answer 97.5% of calls in under 60 seconds.
If you require any further assistance, please do not hesitate to get back in touch.
Kind regards,
Alex
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