Car Giant - London's largest used car dealership  Reviews 

16,662
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff members who guide buyers through every single step, making the entire car-buying journey completely smooth, straightforward, and entirely stress-free. People truly appreciate the professional guidance, welcoming atmosphere, and patient attitude provided during their visits without ever feeling any aggressive sales pressure. However, some customers also noted encountering unexpected mechanical faults and noticeable performance issues shortly after completing their vehicle purchase. A few other reviewers experienced frustrating challenges regarding after-sales support, noting significant difficulties when trying to resolve persistent car problems with the team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers experience exceptional satisfaction... See more

Service

Customers had positive experiences with service, frequently praising the professional and helpful staff who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting supportive... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the large selection of... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting professional and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied

Rated 5 out of 5 stars

Car giant has a great selection of cars and they seem like good quality cars. Stephen Boulter was lovely, he was really friendly and professional he answered all questions and showed the cars without... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,662)

674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

08/03

Stephan Boulter was very helpful and made the process easy

March 8, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 3 out of 5 stars

Really not happy

Really not happy, bought a car with 19k ask for wheel nur key the guy said yes it's in the car but is not in the car. Now it's an extra harassment and extra cost.

February 18, 2026
Rated 5 out of 5 stars

Very helpful.

March 3, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Steven Boulter Sales Team and Mihai…

Steven Boulter Sales Team and Mihai from Sales advidoe. Have been above and beyond with all the help to find me the perfect car. Thank you very much for the both of ya.
Lauro junior

March 4, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 1 out of 5 stars

Faulty cars

I purchased a car for my birthday from car giant in July. After eight months the it had a major fault, the car completely stopped working. Luckily I purchased warranty however it is taking the garage 8 weeks to get the part so I am without a car for two months. I am continuing to pay my finance and insurance for the car even though I am not using it. I called car giant to ask why they sold me a faulty car for £21,000 but they never offered any assistance or explanation.
Worst experience ever don’t buy from them

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ibs was so helpful went above and…

Ibs was so helpful went above and beyond truly amazing would highly recommend car giant drove our lovely car home same day, will definitely go back for next car.

March 3, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Just a really nice experience!

Just a really nice experience!

5th car bought from CarGiant over the years. No ‘hard sell’, fair price for my part ex vehicle and a nice bit of after sales looking after (thank you Amir).

February 26, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Great experience

Great experience! Happy with my purchase and the service I received.

March 1, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Great service by Mohameed.

Great seevuce by Mohameed. Quick service and competitive

March 1, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Helped by Mohammed

Helped by Mohammed - he was excellent

February 28, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Stephen Boulter the sales assistant…

Stephen Boulter the sales assistant made our time incredibly relaxed and efficient. He was helpful, knowledgable and did not put any pressure on us. We arrived at 9 and found the car we loved by 10:30 and drove away at 2,30 after a full service.

February 28, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

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