Car Giant - London's largest used car dealership  Reviews 

16,666
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and patient, making the car-buying process pleasant and stress-free. Many people highlight the excellent customer service, appreciating the non-pressured approach and thorough explanations provided by the team. The overall service and user experience are frequently described as smooth, efficient, and straightforward, with many reviewers returning for future purchases. However, some customers also noted significant issues with the product itself, reporting that cars developed major faults or broke down shortly after purchase. These reviewers expressed dissatisfaction with the after-sales support, stating that problems were not resolved or the company refused to help with the faulty vehicles.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their friendliness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the quick,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with their... See more

User experience

People report positive experiences with user experience, finding the buying process straightforward, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with CarGiant. The website was easy to use, with a wide selection of vehicles and clear, detailed listings. The buying process was straightforward, and the staff were friendly... See more

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,666)

912 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is nice

It is nice
Specialy Msabir

February 27, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Amir was brilliant

Amir was brilliant. Friendly and helpful in purchasing the car

February 25, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Very friendly personnel and asset to…

Very friendly personnel and asset to the company, customer facing personnel should always be like this and take heed from this young chap.

February 24, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Been looked after very well by Stephen…

Been looked after very well by Stephen Boulter
Went to another car place prior and walked out
I would give more than five stars
Unlike other very approachable and would defiantly recommend cargiant again after the help Stephen gave us
Regards Donna and Errol Kingston

February 22, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Stephen Boulter

We had an absolutely fantastic experience with Stephen Boulter at CarGiant while purchasing our Nissan. From the moment we arrived, Stephen was welcoming, professional, and genuinely helpful. He took the time to understand exactly what we were looking for, answered all of our questions clearly, and made the entire process feel straightforward and stress-free. There was no pressure at any point, just honest advice and great customer service.

February 22, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

I bought 3 cars from Car Giant in last…

I bought 3 cars from Car Giant in last 10 years, plus probably another 7-8 cars bought from there by friends upon my suggestions. Never had an issue and it’s always the first place I’d check to buy a 2nd hand car.

April 1, 2025
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Amir was extremely polity

Amir was extremely polity, he knows what he’s doing. Really helpful

February 22, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Amir has been really helpful today

Amir has been really helpful today. Fantastic customer service

February 21, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Amir Khizar was very helpful and…

Amir Khizar was very helpful and explained everything perfectly.
Lots of cars in stock and easy to take a test drive and then purchase the car very efficiently.

February 21, 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Very lovely experience with Amir

Very lovely experience with Amir, very patient, calm and knowledgeable. Thank you

February 21, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 1 out of 5 stars

Brought a car had less than 6 months…

Brought a car had less than 6 months and it broke down almost 3 months later and they have still not resolved and fixed the issues.
No compensation has been offered and when asked they said they do not offer this, when asked for a partial refund if the price again told they don't do this. When discussing about the car being returned to me told I have to collect! Extremely poor after care for customers, although they keep you updated it's not good enough. The company is extremely poor do not recommend buying from this company. Still waiting for an eta on when this will be resolved.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Francis help to buy my new car

Francis help to buy my new car, its great, thabk you so much I m happy

February 20, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

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