CargoForce Reviews 251

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as lost or damaged parcels, delays, and poor handling of their belongings. Several people reported that their items arrived wet, moldy, or broken, with some even mentioning that entire boxes were severely damaged or could not be located. There were also complaints about failed pick-ups and difficulties with tracking shipments. However, some customers also noted positive experiences with the company. A minority of people were satisfied with the speed of delivery and found the staff at the Wembley branch to be helpful and polite. These reviewers appreciated the secure packaging provided and the overall smooth process of their shipments, with some receiving their parcels earlier than expected and without damage.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the speedy delivery,... See more

Product

Clients share ambiguous opinions on product condition upon arrival. Many reviewers report significant damage... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent service, highlighting... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff for being helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a real good experience. When I planned to move to india from UK I was little worried about transferring my luggage. I reached out to the cargo force customer representative who helped with expla... See more

Rated 4 out of 5 stars

Practical and clear website forms for booking. Proper notification at every step of door to door delivery. Extra packing at their side. Follow up post delivery by Raghib Sayyed.

Rated 4 out of 5 stars

I would say it 3.5 Packaging was good, reached well before time committed. However I’m quite disappointed with the way they weigh. I sent 6 boxes and all the boxes I weighed were at least 250 gms les... See more

Rated 1 out of 5 stars

attempted 3 collections!!! iwas outside my home 3 timess in the cold!!!! they have no way of contacting the driver or the parcel service!!! completely useless!! update as of jan 2026. do not use their... See more


Company details

Information provided by various external sources

We are a freight-forwarding company with an extensive network spread all over the globe. We specialize in low cost excess baggage, container shipping, air freight, sea freight, road freight to Europe, international shipping and everything else related to the cargo industry. Cargoforce has a base of agent networks spread all over the latitudes and longitudes of the planet. From all major airports to strategic sea-ports, the force is everywhere.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Could not recommend to anyone...

Could not recommend to anyone.... They know how much the local handling charges will be for 'personal items' but don't tell you.

Then they tell you it was on the quote.... which is just a disclaimer with a link to no where regarding the additional cost.....what a joke. Worst decision ever. Use Unibaggage instead.. I wish I had.

February 6, 2019
Unprompted review
CargoForce logo

Reply from CargoForce

Dear Luis,

Thank you for your review of your recent experience in using our services at Cargo force . Your comments and feedback are much appreciated, however we are extremely sorry to hear about your shipment

Due to the complexity of the regulations which are different for each country we cannot offer advice on the Destination charges. We recommend you contact the relevant Embassy for clarification

These fees are determined locally and we have no influence over them or financial interest in them.

Once again, I sincerely apologies for the inconvenience caused to you; please understand that this charges a true as per the local Government rules and regulations of each country.

Regards,
Rafique Bandeali
Cargo Force Limited

Rated 5 out of 5 stars

Adequate Service & helpful sales manager Mr Rafiq!

Cooperative Sales Manager (Mr. Rafiq Bandeali) and adequate services.

I sent my books from Cardiff to Hyderabad. CargoForce picked up my two boxes from my home and delivered to my place in Hyderabad, India. Their prices were affordable and services were adequate.

I need to mention that their sales manager, Mr Rafiq was very patient and helpful because there was a delay in my consignment being delivered. He kept me updated and replied promptly without any delay.

All I would say is, the services are great and if you encounter some problems, don't worry, their sales manager will assist you till your consignment gets delivered. Trustworthy!

February 5, 2019
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company.
1. Promised 10 days delivery but came after 30+ days, after me constantly reminding them that they have to pay customs.
2. Packages were damaged/ cut open. Their DTDC India partner was careless to respond.
3. Paid 167 GBP for 26kgs and still incurred 6000 INR for personal goods.
4. The person I talked with, Anwar communicated promptly until the transaction was complete after that took no care to communicate about the undelivered products.

January 17, 2019
Unprompted review
CargoForce logo

Reply from CargoForce

We regret to learn about the delay you faced during the course of this delivery.

We always endeavor to deliver parcel as swiftly as possible, however, due to the nature of the industry; we don't have control over the customs, the cargo was awaiting clearance due to the congestion at the customs warehouse. Also sometime damages may incur due to insufficient packing of goods.

We sincerely apologize the sour experience you had with us, and we hope to serve you better in future.

Regards,
Anwar Shaikh
Cargo Force Limited

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. THEY DAMAGED MY PACKAGES AND CHARGE ME TOO MUCH MONEY TO SEND MY PACKAGES. I SEND 175 KG AND BEEN CHARGED FOR 200 WHEN I ASK FOR REFUND THEY IGNORED ME. MY ITEMS ALL DAMAGED. THESE PEOPLE ARE FRAUD. I AM UNABLE TO PICK UP MY ITEMS FROM THEIR PARTNER COMPANY WHO DELIVERING THE PACKAGES
ALI BEDIR

December 1, 2018
Unprompted review
CargoForce logo

Reply from CargoForce

Dear Ali

Sorry to hear the problems you have experienced. It sounds like these may have been customs charges which, if this is the case, are beyond our control and there was no Damaged to your packages and regarding Refund: We have advised you already before to provide your account details to refund your balance amount and this has been refunded to you now and Sorry to hear the problems you have experience.

We look forward to serve you better in the future.


Rafique
Cargo Force Limited

Rated 5 out of 5 stars

Best First Experience

My first ever experience with CargoForce in general and Rafiq in particular has been excellent from the word go to final delivery. The response to my e-mails were prompt and action bearing. I even paid twice for the transport fee and they alerted me of that refunded instantly. They collected and delivered my items as schedule. I would certainly highly recommend CargoForce and use them again and again. I must thank Rafiq for his diligence and attention to details.

November 27, 2018
Unprompted review
Rated 5 out of 5 stars

I can't praise this company enough!

I can't praise this company enough!
Highly recommended. Simple, hassle free booking, efficient handling, updates and got the items delivered t o Pakistan on the EXACT DATE quoted! They have fantastic competitive rates and are very easy to communicate with. All staff are professional and very polite.

Would recommend and defiantly use again!

October 21, 2018
Unprompted review
Rated 5 out of 5 stars

Cargo Force helped me out of a bind

Cargo Force helped me out of a bind

I had to send a large & very heavy suitcase as excess baggage from London to Auckland at the last minute & Cargo Force came thru for me with speed & efficiency.

Much cheaper than airline rates & very good customer service.

Many thanks - Richard

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service by CargoForce and…

Excellent service by CargoForce and especially by Rafiqe. Some of the items I liked with Rafiqe:

- Answers to my queries came within minutes of posting them
- the answers were detailed and the disclaimers were not "hidden". Rather, the disclaimers were well explained upfront
- A sample quote was provided when I started looking around and when the final shipment details were provided the quote came down! So, it cost me less than the first quote

Things I liked about CargoForce:
- The cargo pickup happened right on time
- Delivery reached a day before I reached the destination
- The handling of items seems fine. Though I've not opened all boxes, of the boxes I opened no visible damages at all.

I recommend CargoForce

August 9, 2018
Unprompted review
Rated 5 out of 5 stars

The best customer service i have…

The best customer service i have received,I highly recommend to ship things with this company as the staff are also so helpful specially (Anwar Shaikh, Sales Manager) is very kind and so helpful,understanding person.
Many thanks to Anwar for his best and excellent customer service, As he is not only looking in the company's point of view but customers point of view also. I look forward to do more with cargo force for its excellent service and best price.

March 3, 2018
Unprompted review
Rated 1 out of 5 stars

Dear All

Dear All, please do not work with Rafiqe, he is very undiplomatic and unpleasant person.

February 27, 2018
Unprompted review
CargoForce logo

Reply from CargoForce

Dear Sir,

Thank you taking time to review us.

Cargo force are middlemen who simply add costs and aggravation to your shipment. They subcontract to others like TNT and DHL/UPS and then take no responsibility for the shipment with the Cross trade shipments.

The documents you requested was not possible for shipping internationally as it is beyond our control.

We hope to serve you better in the future, and thank you once again for your precious response and feedback. It is very significant for our progressive development as an organisation.

Regards,
Cargo Force Limited

Rated 5 out of 5 stars

I used this company for the first time …

I used this company for the first time in December. I found the team here very helpful, able to answer my enquiries and help with all documentation.The pick up was on schedule and I was pleased that my packages were delivered swiftly and safely to their destination. The only minor complaint I have is that the courier in Sri Lanka did not phone the recipient prior to delivering the goods though I had provided both land line and mobile telephone numbers inn Sri Lanka .However, tthe goods were safely delivered the following day.
Despite this hiccup I will certainly recommend their services to any individual or company wishing to send goods abroad

December 22, 2017
Unprompted review
Rated 5 out of 5 stars

Having never used a service like this …

Having never used a service like this before I was a little apprehensive.
From my first contact Rafique was quick to reply to my emails and answered all my questions. He could not have done more to help.
The service was excellent from pick up in the UK to arrival in Cuba all on time. Plus a courtesy email advising my items had arrived in Cuba.
I will be happy to use them again and recommend them to friends.

December 20, 2017
Unprompted review
Rated 5 out of 5 stars

Great service from CargoForce to Kenya

Great service from CargoForce and their Kenyan partner Freight In Time. Communication was good, delivery on time and consignment arrived safely. Would definitely use CargoForce again and recommend them to others wishing to ship to Kenya. Freight In Time arranged onward shipping to Kilifi from Mombasa airport which was not expected and was at a good price.

November 13, 2017
Unprompted review

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