CargoForce Reviews 251

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as lost or damaged parcels, delays, and poor handling of their belongings. Several people reported that their items arrived wet, moldy, or broken, with some even mentioning that entire boxes were severely damaged or could not be located. There were also complaints about failed pick-ups and difficulties with tracking shipments. However, some customers also noted positive experiences with the company. A minority of people were satisfied with the speed of delivery and found the staff at the Wembley branch to be helpful and polite. These reviewers appreciated the secure packaging provided and the overall smooth process of their shipments, with some receiving their parcels earlier than expected and without damage.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the speedy delivery,... See more

Product

Clients share ambiguous opinions on product condition upon arrival. Many reviewers report significant damage... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent service, highlighting... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff for being helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a real good experience. When I planned to move to india from UK I was little worried about transferring my luggage. I reached out to the cargo force customer representative who helped with expla... See more

Rated 4 out of 5 stars

Practical and clear website forms for booking. Proper notification at every step of door to door delivery. Extra packing at their side. Follow up post delivery by Raghib Sayyed.

Rated 4 out of 5 stars

I would say it 3.5 Packaging was good, reached well before time committed. However I’m quite disappointed with the way they weigh. I sent 6 boxes and all the boxes I weighed were at least 250 gms les... See more

Rated 1 out of 5 stars

attempted 3 collections!!! iwas outside my home 3 timess in the cold!!!! they have no way of contacting the driver or the parcel service!!! completely useless!! update as of jan 2026. do not use their... See more


Company details

Information provided by various external sources

We are a freight-forwarding company with an extensive network spread all over the globe. We specialize in low cost excess baggage, container shipping, air freight, sea freight, road freight to Europe, international shipping and everything else related to the cargo industry. Cargoforce has a base of agent networks spread all over the latitudes and longitudes of the planet. From all major airports to strategic sea-ports, the force is everywhere.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good Overall Service

Rafique worked well with me throughout the booking and collection process. After encouragement he provided me with the Tracking Details of the Parcels in India and helped me track them to the destination. There was some delay in India on the part of DTDC - but I cannot fault Cargo Force here in the UK.

September 27, 2017
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. My package was supposed to take 4-5 days and I am still waiting 2 weeks later. When I ask for updates I have to wait days for a response, when it finally comes from Mr RB he tries to blame the airlines. I don't care, you are the courier company. I would not recommend this company at all, they are a disgrace.

August 25, 2017
Unprompted review
Rated 5 out of 5 stars

Manchester UK to Montreal Canada

Emigrated from Manchester UK to Montreal Canada. Needed 17 boxes of Cargo shipping. Rafiqe took care of our booking and promptly answered any questions from start to finish. All went well and cargo arrived non damaged. Would definitely use cargo force again. Thanks!!

August 17, 2017
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Timely delivery. And great customer support. Special thanks to Rafiqe.

June 20, 2017
Unprompted review
Rated 4 out of 5 stars

Clear detals of Charges and good websight

I found cargo force bit expensive compared to other air freight companies but their service was excellent There website was extremely good and staff were very helpful. They have got price list which is same for everyone not like other freight company whose staff gives you different answers to your question like cowboy company. I will recommend cargo force for sending parcel without hesitation . You pay for what you receive.

February 13, 2017
Unprompted review
Rated 1 out of 5 stars

this is definately not a door to door …

this is definately not a door to door service...they do not deal with customs charges even if they say its all inclusive and when you call for help with the clearing they just bluntly tell you to ask recipient to clear it.... once parcel is picked up they really dont bother much as they have received their payment...i definitely will not use them again and i do not recommend anyone else to either...especially if you are someone looking for hassle free and low charges...don't be deceived...

January 26, 2017
Unprompted review
CargoForce logo

Reply from CargoForce

Thank you for your feedback. We wholeheartedly appreciate the time our customers take out to respond to our Customer Review link.

We regret to hear of the problems experienced in relation to this shipment.

We do try to outline as clearly as possible that the quote on our website for a freight service does not include any destination charges/customs duty and Taxes.

As the service availed by you, was Door to Door, and the charges for the same does not include any destination customs duties and taxes. As a general practice at Cargo we edify our customers, and, this is explained in the terms and conditions in our quotation as well by phone.

No carrier is aware of the destination customs duties and taxes, as these are totally depends on the Custom's discretion.

We hope to serve you better in the future, and thank you once again for your precious response and feedback. It is very significant for our progressive development as an organisation.

Rated 1 out of 5 stars

Fast delivery but for sure the contents would be missing or damaged

I was thrilled when my cargo took just 4 days to be delivered from Leeds to UK though one of the box took 8 days to reach. The customer
Was good, my husband gave them agood review as well. but then we had a shock when we reached the US and opened the boxes. Many of our cherished well packed decorative items were broken a few missing.
Cargo force will never tell you that the boxes will be opened later if you dont pack in front of them . They will not respond when you complian about it either, we are totally disappointed and my son was upset as quite a few of his toys went missing too.

January 25, 2017
Unprompted review
Rated 5 out of 5 stars

Easy option Door to Door

I just had to mail a member in cargoforce and then they followed up the rest. They gave me flexible payment option and cheapest rate possible to send cargo to India.

January 6, 2017
Unprompted review
Rated 5 out of 5 stars

Wou!

I was impressed i managed to send cargo in a fantastic DIY manner. We coordinated paperwork online and just dropped the cargo in the Airport drop off. Will definately use CargoForce again. Good price, responsive, efficient, answer emails, take calls......well done

January 5, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

It was great pleasure to work with CargoForce. They responded to all my queries very quickly and immediate actions were taken. It's a very quick and reliable service.

December 2, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

It is a great service. Cargo force team guided through entire documentation and very helpful. Thanks to Anwar Shaikh for coordinating the complicated delivery

November 24, 2016
Unprompted review
Rated 1 out of 5 stars

Very poor service and unacceptable experience

We had to go to Heathrow twice before getting our air freight at the third attempt and incurred additional cost. Amjar Shaikh from Cargoforce did not demonstrate to us in depth knowledge of the process of custom clearance and releasing goods. We experienced a lack of communication at the key stages in the shipping process and we incurred sudden additional cost in Pakistan that he did not communicate to us. In fact the relationship between Cargoforce and the sub-contractors in Pakistan was not managed in a very professional way and we had to communicate ourselves with the subcontractor and the airport in Islamabad which was stressfull. We are unhappy customers and will not recommend Cargoforce's services to any UK expats planning to move to Pakistan or return to the UK.

September 27, 2016
Unprompted review
Rated 5 out of 5 stars

RAFIQUE

I am so glad with my experience using cargo force. Especially RAFIQUE who was responsible for my case. Thanks for everything. He was more than perfect

August 31, 2016
Unprompted review

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