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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as spare wheel kits and bumper protectors, for their excellent quality, perfect fit, and comprehensive nature, often including useful extras. Many people highlight the speedy and well-packaged delivery service, and the overall service is frequently described as first-class and efficient. The staff, particularly individuals like Patrick, are commended for being knowledgeable, helpful, and customer-focused, providing excellent advice and ensuring smooth transactions. However, some customers also noted issues with delivery, including delayed items, packages left in inconvenient locations, or problems with the delivery personnel not knocking. A few other people also felt that there were difficulties with incorrect parts being supplied or faulty items, and in some instances, expressed dissatisfaction with the company's approach to resolving these issues.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like the Road... See more

Service

Users describe positive interactions with service, highlighting the knowledgeable, friendly, and efficient... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended - comprehensive wheel & jack kit. Dealt with my query regarding a space-saver wheel promptly prior to purchase. Items arrived speedily by courier, as described and well packaged. Hope... See more

Company replied

Rated 5 out of 5 stars

Purchased a Spacesaver wheel for a Mercedes. Delivered next day. Comprehensive kit of parts - scissor jack, warning triangle and ppe. Had a trial run and fitting straight forward. "Peace of mind" th... See more

Company replied

Rated 5 out of 5 stars

Bought a Roadhero RH050 spacesaver wheel kit for Hyundai Kona. Excellent kit with all parts needed. Wheel fits perfectly with no clearance issues to the front calipers. Managed to get everything into... See more

Company replied

Rated 5 out of 5 stars

Ordered some fire sticks with mounting bracket. Sticks turned up very quickly but bracket missing. Let them know and they could not have been more helpful, no fuss, apologising for inconvenience, whic... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Parts Store
  4. Racing Car Parts Store
  5. Truck Accessories Store
  6. Wheel Store

Written by the company

The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.


Contact info

4.9

Excellent

TrustScore 5 out of 5

836 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor delivery process.

If you want to wait in to sign for a delivery then go ahead. A low cost item and unless I’m there to sign it’s taken away and not delivered. Could be left in a safe place and I’d be happy to sign a disclaimer. Instead I have to sit in waiting by the door. You have been warned. It’s very annoying indeed.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered some new mats for 1987 Porsche…

Ordered some new mats for 1987 Porsche Carrera, arrived in a couple of days, great delivery service, mats were not quite right, Patric is a fantastic chap to deal with, just WhatsApp him with my issue, asked me to mark where needs altering, sent them back, factory altered to my requirements and returned within days, fantastic service highly recommend

April 22, 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks for the review Richard. Glad we were able to get everything sorted out for you.

Rated 5 out of 5 stars

Knowledgeable and customer focused

Really knowledgeable and customer focused friendly service. Patrick was excellent and ensured the deal worked for us and that delivery was prompt. Highly recommend for your Road Hero Purchase.

April 17, 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Peter

Rated 5 out of 5 stars

VW Golf spare wheel.

Sourcing the correct spare space saver was made easy and delivery on time. I would recommend the company as helpful, professional and good products.

April 2, 2026
Carnoisseur logo

Reply from Carnoisseur

Many thanks for your review

Rated 5 out of 5 stars

better save than sorry

BMW sell new cars without a spare wheel, shame on them! Carnoisseur people and in particular Patrick took care of my paranoia to remain stranded in Europe this summer and sent me the right space saver spare wheel.
Now I can breath.

April 13, 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Antonio

Rated 5 out of 5 stars

Excellent chat over the phone and via…

Excellent chat over the phone and via email to confirm correct purchase. Purchased RH167 spare wheel for Puma ST 2025 .All fits ok onto the car . As discussed with the sales team the spare wheel will fit into the mega box if you let the air out of the tyre . Just take pump .Thanks

March 31, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Andrew

Rated 5 out of 5 stars

Top quality service

The product was what we asked for, cheaper than anywhere else, and with rapid delivery. Top quality service all round!!

March 24, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Danny

Rated 5 out of 5 stars

Very good service

Very good service. Very good product. Very happy.

March 24, 2026
Carnoisseur logo

Reply from Carnoisseur

Many thanks for your review, great to hear you were pleased with everything

Rated 5 out of 5 stars

Top notch 👍

Order process was excellent and easy. Delivery on time and well packaged for a heavy item.
The kit itself is superb and all stored in robust bags. Enough room in the accessories bag for a few bits and pieces you might need as well.
All in all, good products and great service.

March 19, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Keith

Rated 5 out of 5 stars

Excellent service

Excellent service with fast delivery exactly as quoted.

March 18, 2026
Carnoisseur logo

Reply from Carnoisseur

Hi John, thanks for your review. Glad to hear you were pleased with everything.

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