Carnoisseur Reviews 

913
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional overall quality of the spare wheel kits and praise the knowledgeable, friendly staff who ensure accurate purchases every single time. Deliveries are consistently described as extremely fast and efficient, with packages arriving securely protected and precisely as expected by eager buyers. However, some reviewers were not happy with split deliveries, uncommunicative local couriers, and unexpected shipping inconveniences. A few other people also felt that certain product details could be improved, mentioning occasional minor damages to accessory bags or missing kit components upon final receipt.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting high standards and complete kits. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and often... See more

Service

Consumers find service to be exceptionally positive, praising the helpful advice and polite staff. Reviewers... See more

Quality

Clients share positive opinions on quality, consistently highlighting superb materials and perfect fits.... See more

Staff

Users describe positive interactions with staff, praising them for being knowledgeable, polite, and going out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both pre & post my Road Hero order support was in one word, Excellent. The item was ordered late on Wednesday & delivered early on the Friday - wonderful. The spare wheel kit was as described an... See more

Rated 5 out of 5 stars

Recommended - comprehensive wheel & jack kit. Dealt with my query regarding a space-saver wheel promptly prior to purchase. Items arrived speedily by courier, as described and well packaged. Hope... See more

Company replied

Rated 5 out of 5 stars

I had a query about the item and this was responded to very quickly. The online ordering process was simple to use and the goods were dispatched very promptly. A key factor in buying from Carnoisse... See more

Company replied

Rated 5 out of 5 stars

Great service. Arrived earlier that expected. Well packed and some great extras. Following my email and subsequent phone call, I actually spoke with owner. He explained delivery procedure and checked... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Parts Store
  4. Racing Car Parts Store
  5. Truck Accessories Store
  6. Wheel Store

Written by the company

The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(913)

190 reviews in the last 12 months

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Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with, they dealt with my many questions patiently as I was nervous that the tyre would not be compatible. I was re assured and am very happy with the product. The extras are very well thought out to provide everything you might need to successfully fit the spare wheel in an emergency all packed into smart zipped covers. Delivered as promised

April 22, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Julia. Great to hear you were pleased with everything.

Rated 5 out of 5 stars

Outstanding service from Carnoisseur.

Outstanding service from Carnoisseur.

We recently ordered a set of lowering springs for one of our customer's vehicles. Unfortunately, the original parcel was lost by DPD, which could have caused significant delays to the project.

The team at Carnoisseur, particularly Sharon, were absolutely brilliant throughout. Communication was excellent, they took ownership of the issue immediately, and arranged a replacement kit without hesitation.

Their proactive approach and exceptional customer service meant we were able to complete our customer's car on time, and most importantly, keep our customer happy.

A pleasure to deal with and a company that genuinely cares about its customers. Highly recommended and very much appreciated.

Thank you again from all of us at Pristine Classic Cars.

June 2, 2026
Unprompted review
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Reply from Carnoisseur

Many thanks for taking the time to leave such a detailed review, we really appreciate it. I am glad we were able to sort the issue out quickly and we will be sure to pass your comments on to Sharon.

Rated 5 out of 5 stars

GT 86 Space saver

Kit arrived on time, well packaged with everything in near boot bag. Confess I have yet to try the wheel on the car but previous purchase for my MX 5 was perfect fit

May 18, 2026
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Reply from Carnoisseur

Many thanks

Rated 5 out of 5 stars

Helpful support and quick delivery

I needed a spare wheel for my new Suzuki Swift and wasn't sure which one, so I messaged on the Sunday expecting an answer sometime the following week. By 7:30am the next day (i.e. Monday) I had the answer with the solution. I ordered it and it arrived on the Tuesday. Brilliant speedy service and super helpful support, can certainly recommend.

May 11, 2026
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Reply from Carnoisseur

Thanks Philip, glad to hear you were pleased with everything.

Rated 5 out of 5 stars

First class customer service from start…

First class customer service from start to finish. Item (Road Hero space saving spare wheel kit) arrived on time. However, there was an issue with the main wheel bag (zip was broken). I informed customer services and they dispatched a replacement immediately. Highly recommended retailer.

May 7, 2026
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Reply from Carnoisseur

Many thanks for taking the time to leave us a review. Much appreciated!

Rated 5 out of 5 stars

Responded quickly to emails.

Responded quickly to DHL making a mess of delivery and got a replacement out very promptly. Commendably fast to respond to emails.

May 5, 2026
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Reply from Carnoisseur

Thanks Archibald. I'm glad we were able to sort out the issues with the courier.

Rated 5 out of 5 stars

Great service

Great service. Arrived earlier that expected. Well packed and some great extras. Following my email and subsequent phone call, I actually spoke with owner. He explained delivery procedure and checked my order. DPD left on my doorstep in the Saturday (ordered Thursday) thank you

May 1, 2026
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Reply from Carnoisseur

Many thanks for your review

Rated 5 out of 5 stars

Everything was easy

Everything was easy. Fast, tracked delivery. Couldn't ask for more.

April 27, 2026
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Reply from Carnoisseur

Many thanks for your review

Rated 5 out of 5 stars

Excellent kit

Excellent kit, efficiently delivered. Very pleased with the service. Would recommend.

April 21, 2026
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Reply from Carnoisseur

Thanks for taking the time to leave us a review. It is very much appreciated.

Rated 5 out of 5 stars

Great!

Great product at a great price especially with the free kit - excellent!

April 21, 2026
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Reply from Carnoisseur

Thanks Garry

Rated 5 out of 5 stars

Koni dampers with H&R springs

Ordered a set of Koni dampers with H&R springs (-30mm drop). Firstly, ordered I. The afternoon and they arrived the next morning. Each damper and each spring individually wrapped in bubble wrap before being boxed up.

Now this is where I made a mistake, due to the unique build I have on my car, the front dampers needed to be for a Mk4 R32/ MK1 Cupra R/ Mk1 TT due to needing the ARB mounts on the dampers, which I hadn't realised.

Having found this out when coming to have these fitted I contacted Carnoissar to discuss options. Keeping them updated with what I was looking for (with the updates information). Unfortunately there wasn't an option for me to get the front dampers/ springs that where in my price range and that matched the rears I already had.

I ensure that I took photos of the shocks I had to show the condition of them, keeping them in the loop every step of the way. I must thank Patrick for his help exploring options for me and then arranging for a return of my order. This is was able to drop off myself at the dedication Koni supplier and within 24hrs a full refund was completed.
No hesitation with ordering from them again, or recommend them.

April 15, 2026
Unprompted review
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Reply from Carnoisseur

Hi Rich, many thanks for taking the time to leave us this review. I'm glad to hear we were able to resolve the issue. Hope to deal with you again in the future.

Rated 5 out of 5 stars

Great experience from Carnoisseur

Great experience from Carnoisseur. Called about getting a space saver wheel for my Renault and the guy I spoke to was very helpful and took my order over the phone and a couple of days later the space saver kit arrived. What more can you ask for!!!!

May 4, 2026
Unprompted review
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Reply from Carnoisseur

Thanks Tony

Rated 1 out of 5 stars

Poor delivery process.

If you want to wait in to sign for a delivery then go ahead. A low cost item and unless I’m there to sign it’s taken away and not delivered. Could be left in a safe place and I’d be happy to sign a disclaimer. Instead I have to sit in waiting by the door. You have been warned. It’s very annoying indeed.

May 2, 2026
Unprompted review
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Reply from Carnoisseur

Hi Nick, thanks for taking the time to leave us a review. I can see that your order has now been delivered. We use several different couriers, the reason being that we offer a large variety of different products and some couriers are better setup for larger parcels such as the Rearguard you ordered. Different couriers have different policies and offer different options. Unfortunately they don't all offer the option to leave the parcel in a safe place. In our experience, given the choice, most customers prefer a signed-for delivery to avoid their order going missing, but I do appreciate that it can be very frustrating if you miss a parcel because a signature is needed. Anyway, your comments are noted and we value your feedback. Thanks again for your order.

Rated 5 out of 5 stars

Ordered some new mats for 1987 Porsche…

Ordered some new mats for 1987 Porsche Carrera, arrived in a couple of days, great delivery service, mats were not quite right, Patric is a fantastic chap to deal with, just WhatsApp him with my issue, asked me to mark where needs altering, sent them back, factory altered to my requirements and returned within days, fantastic service highly recommend

April 22, 2026
Unprompted review
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Reply from Carnoisseur

Thanks for the review Richard. Glad we were able to get everything sorted out for you.

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