Carnoisseur Reviews 

897
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable, helpful, and friendly staff who provide wonderful guidance when selecting the correct items online. People also love the incredibly fast delivery service, emphasizing that orders arrive promptly, securely packaged, and fully complete with all useful breakdown accessories. Some reviewers were not happy with delivery complications, mentioning unexpected split shipments across multiple days and confusing messages from couriers. A few customers also noted occasional minor issues with goods received, such as slightly damaged storage bags, minor fit discrepancies, or missing small components upon opening their packages.

What people talk about most

Product

People report positive experiences with product quality, noting that the spare wheel kits and accessories are... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, highlighting quick responses to queries and efficient support from... See more

Quality

Users describe positive interactions with quality, consistently highlighting the superb materials and perfect... See more

Staff

Reviewers highlight positive aspects of staff, describing them as professional, knowledgeable, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query about the item and this was responded to very quickly. The online ordering process was simple to use and the goods were dispatched very promptly. A key factor in buying from Carnoisse... See more

Company replied

Rated 5 out of 5 stars

Recommended - comprehensive wheel & jack kit. Dealt with my query regarding a space-saver wheel promptly prior to purchase. Items arrived speedily by courier, as described and well packaged. Hope... See more

Company replied

Rated 5 out of 5 stars

Good website so could find what I was looking for easily. No delivery charge( especially welcome out here in far west of scotland) Arrived well packed up.

Company replied

Rated 5 out of 5 stars

Great service. Arrived earlier that expected. Well packed and some great extras. Following my email and subsequent phone call, I actually spoke with owner. He explained delivery procedure and checked... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Parts Store
  4. Racing Car Parts Store
  5. Truck Accessories Store
  6. Wheel Store

Written by the company

The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.


Contact info

4.9

Excellent

TrustScore 5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(897)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The spare wheel and accessories arrived…

The spare wheel and accessories arrived swiftly and were well packaged. (No more aerosols and ruined tyres to deal with.) Thank you.

January 14, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks for taking the time to leave a review. Very much appreciated!

Rated 5 out of 5 stars

Road Hero Kit.

Purchased a Road Hero Kit.
It's perfect, great company to deal with, good communication and fast delivery

January 14, 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks David

Rated 5 out of 5 stars

5 star company and product

Was given excellent advice as to which product to buy. Placed order and received wheel 2 days later.
The contents in the Breakdown kit are fantastic.

January 20, 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Andrew, much appreciated

Rated 5 out of 5 stars

Space saver For Renault Captur Hybrid MY2026

Space saver spare wheel tyre and accessories for Renault Captur Hybrid MY2026 (JB/JE).
Very good quality wheel and tyre, circumference of wheel/tyre pretty much identical to the fitted 19 inch alloys on vehicle. Compared to my previous space saver spares which were a lot skinnier this spare wheel looks far more substantial and I would have confidence using it on my vehicle.
It also fits underneath in the lower boot space perfectly with the accessories kit. I was willing to sacrifice this space for a space saver wheel.
Cheaper than Renault dealers spare wheel.
The package is delivered in two separate parcels and for some reason the accessory package did not get delivered on time, however after an Email to customer support the accessory package was delivered.
Very good communication and support.
If you don't mind losing the lower boot space and dislike the idea of using a can of sealant,which may or may not work, this kit is ideal.

January 6, 2026
Carnoisseur logo

Reply from Carnoisseur

Hi Michael, thanks for taking the time to leave us a review. Great to hear that you are pleased with everything.

Rated 5 out of 5 stars

Ordered spare wheel for Fiat 500

Ordered spare wheel for Fiat 500. Order delivered in good time. Excellent value for the money including the spare wheel and extra kit including Jack and other kit. Highly recommended.

December 31, 2025
Carnoisseur logo

Reply from Carnoisseur

Thanks John, great to hear you were pleased with everything.

Rated 5 out of 5 stars

Good experience purchasing from…

Good experience purchasing from Carnoisseur.
The kit was perfect for my wife’s Mazda 2 hybrid,
also great that they delivered to Northern Ireland at no extra cost.

December 31, 2025
Carnoisseur logo

Reply from Carnoisseur

Many thanks for your review

Rated 5 out of 5 stars

Comprehensive product.

Great product, well conceived, all possible scenarios covered, ie Jack, gloves, torch. Have no issues if I get a flat tyre now, versus trying to deal with inflator kit

December 31, 2025
Carnoisseur logo

Reply from Carnoisseur

Many thanks Ryan

Rated 5 out of 5 stars

Puncture disaster solution.

Bought this to carry in a Ev. I would probably get my insurance breakdown service to fit it, the basic jacking point is close to the battery. Nevertheless, a reasonably priced item solving the problem of a sidewall puncture

December 2, 2025
Carnoisseur logo

Reply from Carnoisseur

Thanks Joseph

Rated 5 out of 5 stars

Excellent product (bumper protector)

Excellent product (bumper protector), perfect fit for Skoda Kodiaq and good value. Easy to fit and looks fantastic on the car. True measure of the firm is the excellent customer service in replacing the item damaged by the courier. Quick, efficient and always aiming to seek a good result. Thank you and would absolutely use again and recommend.

December 19, 2025
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Hi Paul, many thanks for the review. I'm glad to hear you are pleased with the product, and that we were able to sort out the issues with your delivery. All the best.

Rated 5 out of 5 stars

Looks great

Looks great havent got round to trying it yet. Everything's there you might need in an emergency.. Courier managed to deliver it in two deliveries

December 4, 2025
Carnoisseur logo

Reply from Carnoisseur

Many thanks for taking the time to leave us a review. Much appreciated!

Rated 1 out of 5 stars

The package was left propped up against the front door on 10 December 2025…

The package was left propped u against the front door so I couldn’t open not open the door. The person delivering never knocked the door when I was waiting for them to deliver the package. The other thing they were ment to be collecting a package to go back which is still here . I cannot be in tomorrow for that to be picked up because I am sorting out my mother’s funeral in the next few days . I feel really let down by and disappointed by the delivery people.

November 26, 2025
Carnoisseur logo

Reply from Carnoisseur

Hi Alison, thanks for contacting us. Sorry to hear about the issue with your delivery/collection. I appreciate this must be very frustrating. Glad to hear that at least you now have the correct wheel and tyre. As discussed, we will rearrange collection of the incorrect wheel and tyre on a day that suits you - there is no rush to do this. Hopefully you have been pleased with our service and the way in which we have handled the issue with your order. We use DHL for these deliveries as they are generally reliable, but unfortunately the actions of individual drivers can sometimes be disappointing. Sharon will contact you again in the coming days to confirm the new collection date. Thanks, Patrick

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