Very pleased with the service I got from the insurance company, it did seem a little complex to simply stop insurance on my previous bike & transfer it onto my new bike. I had to cancel my old policy... See more
Company replied
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Review summary
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What people talk about most
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Having gone through the process, I took out insurance with Carole Nash for my new motor bike which developed a serious oil leak and was changed for another bike entirely, and then insured, anew. My ex... See more
Company replied
I spoke to a lovely man today called Zee I was discussing a renewal quote after I was written to by my existing insurance company. Although Zee could not match my renewal quote I found him very ple... See more
Company replied
Excellent price for my multi bike cover the customer service lady absolutely fantastic got me the best deal on my BMW and my classic Kawasaki GPZ the total cost was £174 cheaper than who I was with. H... See more
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Company details
Written by the company
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- 0333 005 1124
- www.carolenash.com
4.2
Great
31K reviews
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Absolute con
Was paying 28 pound , change of vehicle to a year younger, went up to 80 pound...absolute con these brokers.
July 10, 2026
Reply from Carole Nash Insurance Ltd
Thank you for contacting us and expressing your concerns. I fully appreciate how disappointing it must be to experience such a rise in your premium after switching to a newer vehicle. Insurance costs can fluctuate considerably due to various factors, including the vehicle’s details, how it’s used, and underwriting guidelines.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.carolenash.com/contact-us
Kind regards,
Darren @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
We really appreciate you sharing your feedback with us. We're delighted to hear that you received professional and knowledgeable support from our team. We always aim to provide a helpful service and make sure our customers feel well looked after. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
I found the experience with carol nash…
I found the experience with carol nash very simple
July 17, 2026
Reply from Carole Nash Insurance Ltd
Thank you for sharing your feedback with us. We're pleased to hear that you had a simple and positive experience with us. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
service gone down the drain
took me FOUR phone calls to renew bike and car policies. prices kept changing, promised call backs twice that never happened. have been a customer for decades. company has gone down the drain. i only finally renewed due to running out of time. i will definatly be looking elsewhere next renewal. Final
kicker is that they dropped the six wheel policy, the very thing that made them stand out from other insurers. just weird!
July 17, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the frustration you have faced during the renewal process of your bike and car policies. It is disappointing to learn that you experienced multiple price changes and missed callbacks, especially after being a loyal customer for so many years.
Your feedback regarding the six-wheel policy is also noted. We understand that it was a unique offering and apologise for any inconvenience caused by its removal.
Please know that we value your custom and your concerns will be shared with the relevant teams to help improve our services moving forward.
If you would like to discuss this further or need any assistance, please do not hesitate to contact our team.
Kind regards,
Chris @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thank you for sharing your feedback with us. We're delighted to hear that our team provided knowledgeable and helpful support during your experience. We’ll be sure to share your kind comments with the team. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carol Nash Insurance
Van insurance
I tried a couple of different companies for insurance for my van and I thought compared to others it was really straight forward. I knew what was covered and from the time I started my enquiry to the time I paid it was so easy and they informed me that everything was covered and all set up.
July 9, 2026
Reply from Carole Nash Insurance Ltd
Thank you for sharing your feedback with us. We're delighted to hear that you found the process clear and straightforward, and that you were happy with the level of support and cover provided for your van insurance. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Good customer service and level of…
Good customer service and level of cover at a good price
July 16, 2026
Reply from Carole Nash Insurance Ltd
Thank you for sharing your feedback with us. We're pleased to hear that you were happy with the service provided, the level of cover available and the value of your policy. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Very good service and insured at a…bike insurance
Very good service and insured at a great price and right away
July 10, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic 5 star review! We're delighted to hear that you received great service and were able to get insured quickly at a price that suited you. We appreciate your feedback and are pleased we could make the process smooth and straightforward.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thanks for taking the time to leave a review. I’m very sorry for the inconvenience caused by the error on our end regarding your policy.
I have reviewed your policy and note that you have already been through the complaints process, which was resolved with you at that time.
If you remain unhappy with the outcome, you can follow the next steps outlined in our previous correspondence.
Kind regards,
Chris @ Carole Nash Insurance
Smooth automated service that works…
Smooth automated service that works unusually well
July 17, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic 5 star review! We're delighted to hear that you found our automated service smooth and easy to use. We’re always working to make the experience as simple and efficient as possible, so it’s great to know it worked well for you.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Had a few issues but the help and…
Had a few issues but the help and understanding of Carol Nash staff especially Lee was second to none. What service I received was amazing, I would recommend them to anyone wanting Bike insurance. 5 Star customer service.
July 10, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your fantastic 5 star review! We're sorry to hear you experienced a few issues, but we're delighted that Lee and the team were able to provide the help, understanding, and support you needed.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
It started really well..
It started really well... but it really didn't get better and now I'm left wondering whether I made the right decision.
I initially got a quote online, and then wanted to change something so I called the phone number and got put through to a person who was clearly doing their best but changing one thing turned into a 45 minute telephone conversation, during which there were multiple attempts to sell me various forms of additional insurance (eg for excess reclaim).
I eventually got to pay for the cover, but obviously wanted the policy documents and was told they would be sent by email. It transpired that I had to log in to the website to download them but neither the policy number nor my email address were recognised by the portal, so I had to call back and eventually had them sent to me directly via email.
The price was really competitive and Carole Nash were recommended to me by other bikers, but I really hope that if I have to make a claim (which obviously I don't intend to, but you never know) that it goes more smoothly than arranging the policy did.
July 16, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to leave us a detailed review. We really appreciate you sharing your experience and your honest feedback.
We're pleased to hear that you found our premium to be competitive and that Carole Nash came recommended by fellow bikers. However, we're sorry to learn that what should have been a straightforward amendment turned into a lengthy call, and that the process of arranging your policy wasn't as smooth as you expected. We also regret the difficulties you experienced accessing your policy documents through the online portal and appreciate how frustrating it must have been to have to contact us again before receiving them by email. We understand your comments regarding the optional additional cover being discussed during the call, and we're sorry that this left you feeling disappointed with the overall experience.
We hope that, despite this difficult start, your confidence in choosing Carole Nash will grow over the course of your policy. We continuously review customer feedback like yours to help improve our processes and the service we provide.
If you have any questions about your policy or need any support at any stage, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Repeated errors on renewal paperwork
Repeated errors on renewal paperwork for the umpteenth year. Real howlers this year, so it is getting worse - perhaps this company have got too big and don't care any more?
July 14, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the repeated errors on your renewal paperwork, especially this year. We understand how frustrating this must be, and please be assured that your concerns are taken seriously.
At Carole Nash, we always strive to provide the best service to our customers, and it’s disappointing to learn we’ve let you down.
If you wish to discuss this further or log a complaint, please reach out to our team via www.carolenash.com/contact-us
Kind regards,
Chris @ Carole Nash Insurance
DO NOT USE
I just cancelled my policy because the vehicle is now scrapped and they claim to be doing me a favor by waiving a cancellation fee. So next time don't tell them and just allow a scrapped vehicle to be insured!!!! Absolute joke of a company.
July 17, 2026
Unprompted review
Reply from Carole Nash Insurance Ltd
Thank you for your message. I’m sorry to hear about your experience with the cancellation of your policy. We aim to make the process as straightforward as possible, and I understand your frustration regarding the cancellation fee. Please know that waiving the fee is intended as a courtesy to help ease the cancellation process.
If there’s anything further we can do to assist or if you have any questions about your policy, please don’t hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
5/5 best insurance price
5/5 best insurance price , didnt have to claim but everything else went smoothly
March 3, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your 5/5 review!
We are absolutely delighted to hear that we were able to provide you with the best insurance price, and that everything went so smoothly for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
quick motorcycle quote.
July 16, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your review! We're pleased to hear you found it quick and easy to get your motorcycle quote. We appreciate your feedback and are delighted we could provide a smooth experience!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
First time using Carole Nash would…
First time using Carole Nash would highly recommend affordable price 100 customer satisfaction thank you will probably stay with this company if things stay the same way in the next year renewal Friendly approach great staff this is the company you want great service from start thank you
July 9, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your feedback.
We are absolutely delighted to welcome you to Carole Nash for the first time! It is wonderful to hear that you experienced 100% satisfaction, a friendly approach from our team, and great service right from the start. We work hard to keep our cover affordable while delivering the highest standard of support, so your recommendation means the world to us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very helpful service
July 15, 2026
Reply from Carole Nash Insurance Ltd
Thank you for taking the time to share your feedback.
We are delighted to hear that you experienced such helpful service from our team.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reply from Carole Nash Insurance Ltd
Thanks for your 5 star review and feedback! It's fantastic to hear you found it quick and easy taking out insurance with ourselves!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Good value and service
Good value and service, helpful and polite staff made it an enjoyable experience.
January 24, 2026
Reply from Carole Nash Insurance Ltd
Thank you for your wonderful 5 star review! We're so pleased to hear that you found our service to be good value and that our team was helpful, polite, and made your experience an enjoyable one.
Your kind feedback means a lot to us, and we'll be sure to share your comments with the team. We look forward to helping you again in the future!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
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