Express bike insurance Reviews 3,498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often finding policies significantly cheaper than previous insurers, even with added benefits. The user experience is consistently described as easy and straightforward, with many appreciating the smooth online process and user-friendly website. The staff are often highlighted for their helpfulness, politeness, and ability to explain details clearly, making the process less stressful for many. However, some customers experienced issues with the online portal, particularly regarding document access or updating policy details, which could be time-consuming. A few people also mentioned dissatisfaction with administrative fees for minor changes or cancellations, and some reported slow service or communication problems, leading to frustration with certain processes.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value.... See more

User experience

Customers generally had positive experiences with the user experience. Many reviewers found the website and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the friendly, fast, and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the politeness, helpfulness, and... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use for obtaining... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only rate 5 stars for the ease of getting my bike insured at over £100 less than my previous insurer and with added ncb protection too. That price included breakdown cover with relay, legal and... See more

Company replied

Rated 5 out of 5 stars

Happy that the auto renewal price hike approach has not been implemented. Quick, easy and competitively priced. Insured my second bike, only to find a multi bike option is available. Maybe next ye... See more

Company replied

Rated 5 out of 5 stars

Quick to get through on the phone ( a tad annoying after listening to all the pre recorded verbiage, you get transferred to Carole Nash and have to listen to it all again. However then all went well,... See more

Company replied

Rated 5 out of 5 stars

It could not have been easier .. I hate this time of the year, nothing to do with the weather although it doesn't help! The annual phone & internet marathon is not something I look forward to, however... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Motorcycle Insurance Agency

Written by the company

At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very happy

Very happy. Nice and cheap being an older rider. Looks like I'll be with you for a while 😁

April 22, 2026
Rated 5 out of 5 stars

Helpful customer service

Phoned to renew policy expecting to be kept on hold but got straight through. Spoke to a really pleasant and helpful customer agent.

April 21, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your recent experience with us. I’m delighted to hear that you were able to get through quickly and that our customer agent was pleasant and helpful during your policy renewal.

If you need any further assistance, please don’t hesitate to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Third time round with Express and can’t…

Third time round with Express and can’t fault a thing!

April 28, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your continued trust in Express! We're delighted to hear that your third experience with us has been just as great as the previous ones.

If you ever need any assistance or have questions, please don't hesitate to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Good price and service

2Got email with renewal details. phoned and got better prive

April 27, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your message. We're pleased to hear you received your renewal details and were able to get a better price by contacting us. If there’s anything else you need or any questions you have, please feel free to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Very good service

Very good service

April 28, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your positive feedback! We're pleased to hear you had a great experience. If there's anything else we can assist you with regarding your policy, please feel free to get in touch.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Easy to use website and competitive…

Easy to use website and competitive pricing

April 26, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your positive experience with us on Trustpilot. We're delighted to hear that you found our website easy to use and our pricing competitive. At Express, we strive to provide the best service possible, and your feedback is greatly appreciated.

If you have any further questions or need assistance, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Very easy to get a quote and quick to…

Very easy to get a quote and quick to arrange cover

April 20, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your kind words! We're delighted to hear that you found it easy to get a quote and quick to arrange cover with us. If you need any further assistance or have any questions, please don’t hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 4 out of 5 stars

service good price good phone…

service good price good phone communication very good.

April 17, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you very much for your kind feedback. We're delighted to hear that you found our service, pricing, and phone communication to be very good. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.

If you need any further assistance, please don't hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange, competitive pricing and excellent cover.

April 27, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words. We’re delighted to hear that you found arranging your cover easy, and that you’re happy with the pricing and service from us. Your satisfaction is very important to us, and we’re here to help whenever you need.

If you have any questions or require further assistance, please don’t hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Very easy and efficient website when…

Very easy and efficient website when gaining a quote for my motorbike. They helped me a lot on the phone as well as I had made a stupid mistake. Which they sorted out very quickly. They were for me the cheapest quote.

April 20, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words and positive feedback. I’m delighted to hear that you found our website easy to use and efficient when obtaining a quote for your motorbike. We’re also glad we could assist you promptly with the phone support to sort out the issue.

If you need any further assistance or have any questions in the future, please don’t hesitate to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Quick and easy

Quick and easy

April 20, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your review!. We're delighted to hear that you found the process quick and easy.

If you have any further questions or need assistance, please don't hesitate to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Everything really efficient

Everything really efficient, good price and product 👍

April 26, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words! We're thrilled to hear that you found everything efficient and that you’re happy with the price and product.

If you need any further assistance, feel free to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Nice easy straightforward process…

Nice easy straightforward process without any hiccups.

April 20, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind feedback! We're delighted to hear that you found the process nice and straightforward.

If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

Good price

Good price, service was good

April 27, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your kind words and feedback. We're delighted to hear that you found our price and service to be good. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for your wonderful feedback! We're glad to know you had a great experience with our service. It was a pleasure assisting you, and we're here if you need any help in the future.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars

all good for me

April 20, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to provide a review and for rating us a 5* company.

If you need any further assistance or have any questions, please don't hesitate to get in touch.

Kind regards,

Darren @ Express Insurance Services

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