Carolinadressroom Reviews 707

Lovely stuff but takes ages to come and get fed up with waiting sometimes ,it also gets a bit confusin with wats wat and sometimes noone replies wen u ask a question which is unproffesionable

The products are great but the customer service is diabolical. The messages are replied to curtly and rudely with vague information and never an apology when it's their mistakes.
I've ordered three times directly from them and every time there's been an issue, twice the deadline for deliver has been surpassed by multiple weeks (and I mean at least a fortnight) and I've also had the wrong size sent and then had to post back with my own payment for it to be refunded rather than providing me with a return postage. I was also previously told they'd send me a free gift as an apology yet this never arrived either!
If the attitude from them wasn't so rude then I'd be more understanding. I tend to now only buy via vinted as there's a lot less hassle and most people just resale on their reduced items anyway. The clothing is good although the smaller sizes need some refinement as the size 1 leggings are still large on me and I'm nearly a 12 so I'd prefer these to also be made in an x1.

Thought I’d give ‘them’ another go, so ordered from their miss society website. Yes they’re the same company!
Anyway, it seems I’ve been given a false tracking number as my items apparently shipped on the 13th via a Royal Mail 48 service and were meant to get to me no later than the 16th. Here we are a week on and Royal Mail don’t even have my parcel, the tracking even states ‘sender dispatched item on Jan 7th’ I’ve contacted them, as I no longer want my order but a refund. I’m yet to hear anything back.
Wish I never bothered.

Awful company to deal with. The owner Tara is so full of her self and so rude. If you want a refund forget it. She removes any negative comments on her FB group then turns comments off so no one can have their say. Quality has gone down hill and sizing is awful. And when will she learn pre orders don't work. Because she's got no clue how to even run her business properly. The only thing she can run. Is running her customers down. And the quality of the clothing. If anyone wants decent cheaper leggings and dresses exactly the same as this company sells. Head over to the cheeky little magpie. Lovely service.

After writing a review how bad quality of my Lola Blouse I am so not impressed when someone from Carolina phones me as soon as it’s submitted when I am literally trying to get ready for a funeral. When told them this they could not care less . They have such a reputation as pushy sales people whose subject comes up in conversations to the point where friends will not go into their shops when certain sales people are working. Definitely overpriced

Over the last 10+ years I have ordered many dresses and a few pairs of joggers/leggings from CDR. I decided to order a pair of the pjs and see what they were like with a view to ordering more. I ordered the size 3 as I am a 26/28, so the top is ok in size until it gets to the belly, then it grips. And the bottoms grip from the thigh upwards, so if someone who was a 32 ( the size they supposedly fit upto) it would be like wearing a second skin. The material is lovely and thick, but the size is so skimped. I won't be ordering anymore, which is a shame as the prints look amazing

I used to love this company but the admins on the group are so rude and accuse you of doing things you've not done. It's a real shame they really are letting the company down by their attitude. Plenty of other companies out there care about their customers. I will shop elsewhere in future.

I have supported this business since around 2016 when it was small and before people really knew about them. I own over 300 dresses and I love wearing them. I was a member of their fb group for many years. In 2021 I had a message from one of their admin team saying I had blocked an admin. I assured them I had not and they asked me to prove it. I said I had no reason to block anyone. I left the group. I recently rejoined the groups a couple of months ago. Tonight I see my name tagged in a post saying please contact admin, we have an important message. I immediately message them saying I've had this before and is it the same thing again? They just kept reading my messages and not replying. I said it's 9pm on a Friday night and I'm on my works Christmas party. Low and behold it's the same thing again. Harassing me and saying I've blocked an admin. There are multiple admin on there and I'm not there to cause trouble. I've spent 1000s of pounds with this company and I'm made to feel like a criminal. The quality has gone down and the prices up. Not enough stock made. I'm afraid it's adios from me and I hope your business and your set of nasty, childish Admins reap what you sew

Utterly disappointing.

The brand and their sister brand Miss society used to be great, however over the past year the quality of the fabric has gone down, which multiple people have complained about, the issues with getting in contact or being told when an order has been shipped and now they are printing ai slop onto jumpers and wanting £34?!? No chance.

There has also been an issue with only small batches of stock being ordered and the owners constantly asking buyers on the Facebook groups to buy old stock that didn’t sell well.

I know it is so hard to get fun, plus-sized clothing in the uk but I can’t support a brand that is using ai in advertising and in their clothing prints.

If you want to get anything they’ve sold in the past, I’d 100% suggest getting them second hand online as they pop up all the time.

Well this is a rather sad review.
I fell in love with CDR and have purchased many items and love each one.
In July I purchased 2 pairs of leggings 1 being a gift for 25th September. You would think my friend would have her gift and be wearing them with pride WRONG.
1 pair arrived at the beginning of September with a note saying the others (gift) will follow.
We are now 12 weeks after purchase and still not received.
I have emailed, contacted via Facebook and commented on posts on Facebook and not had 1 response. Instead of responding commenting gets turned off and you are ignored. I have made a request for a refund but considering they have ignored me I don't expect to get a refund either.
I would like to get this matter resolved as a matter of urgency.
I will join many others and say avoid this company at all costs. I will not use this company again and will order my quirky clothes from Lama going forward.

Horrible customer service now.

had an issue with a dress and the material is thinner and smaller than the other dresses we have in the exact same style

not the only person to bring this issue up and had multiple people agree with photographic evidence however whenever you bring it up asking about it - even on a post about how they’re not happy with some dresses that have just come in - comments get turned off and you get ignored by the admins when this is quite important as paid full price back in end of may/june and the material on the chest is already cracking and ruined

They also state that there will be no more discounts and everything but then the next day discounts appear as they need to “clear stock”

would avoid the company now and not buy from them, they’ve gone down hill i used to love CDR and now it’s a nightmare to try and get information from them!

Sadly get banned from the group if you try to give some advice; ie get more mods let them have access to the email etc. Stop and go back to basics. You’ve seen how Irregular Choice has now gone you’ll be next!

Very often, I will be Waiting months for items to be delivered with no communication at all. Then items are refunded, without any communication or apology's, due to them now being out of stock.
Please treat your customers more kindly.
However I would like to leave a balanced review and need to say the items are of excellent quality that I do often recommend to others and I often buy for gifts for others.
Which is why I’m so disappointed when they do not send the items I have waited weeks/months for.

Unfortunately don’t follow copyright laws, all prints made by ai. They target disabled people and cause fear of missing out by using codes or preorders forever changing the rules.
They clearly go ooo this is popular latest being labubu and demon hunter, I might of given chat gbt ago and made a better design with no knowledge of the film…
My favourite has to be the acotar dress that was so far from acotar related and the lap dress which was completely wrong.

No doubt the la bubu will end up in the terrible unlucky dip.

Fed up of miss match of communication. Been following for years and bought many items. They have tried to do pre-orders on and off but they don't work because the orders don't arrive within the 3 weeks they advertised so it annoys the customer because they don't update anyone. Loads ask then you might get a vague 'order should be here soon' more weeks pass still no orders.

Order from June, arrived with a written note saying one of your dresses hasn't arrived. Contact the page answer- we haven't received it yet with no explaining of when it will come in.

Any negative comments get deleted, they hide the truth about the company. So everyone comes here instead. When they get too many negatives, we are not doing ore orders anymore we are going back, then days later another pre order, now another post about them being a small company and costs.

Decide your brand, decide the order process and be honest. It's just a muddle and no direction.

Fed up just give us orders from June that should have been 3 weeks. There is no need to have so many new items, it seems daily lately there is something else

Really not surprised anymore at the absolute chaos that this company continues to bring down on their loyal customers.

Always giving discount codes at random points but lots miss out. Say they won’t be doing anymore, then straight back to doing them. Then more discounts and sales on dresses customers have preordered at full price before they even arrive in the post to us! Very frustrating especially as the price of items just keep going up also but then are discounted before you’ve even worn them!

All orders brought in as preorders even though lots of people protest. Then stop these, then restart these. Lots of issues with it and now back to normal releases.

Announcement today for 2 new brands again. So 2 websites… Carolina Dress Room & Miss Society. A new Facebook group Ravenna Coven and new (previously used) brand Dark Alice. Although darker prints are always released regularly, no idea why the change needed again! People will be even more confused than ever, I can see it coming!

Good iteams for sale but bad communication and a out dated poor website is letting this company down. Still waiting for my order.

If I could give zero I would, so no V9 Rizzo arrived, ordered 1 July again pre orders!!! Although they were stopping pre orders they haven't!!! I was told they would be here last week ..no orders apparently they have been delivered, so customer care accusing me of having my parcel!!! I have received nothing, now no answer to when my Rizzos will arrive.

Theyve recently switched to preorders which should guarantee your item, however twice now ive had an item just not arrive at all. Orders take weeks longer than the weeks given as delivery timeframes and arent updated until enough people harrass them with messages that they feel forced to put a placating message out on updated timelines. Even then, still doesnt come or doesnt come when they say. They dispatch items without updating tracking and my second to last order with them had in fact been sat down the side of my home, exposed to elements for days because of this. A message was put out stating no more preorders only to be withdrawn hours later and the torrent of unreliable preorders to continue. Responses to emails, complaints, requests are generic and unprofessional. I used to love this brand. I loved the stock being there and reliably coming to you. But costs have gone up and the service is gone. When im paying £30+ an item, i expect that item to come. Heartbroken as as a sensory clothing person these were ideal and the forerunner to look to, they arent anymore. Just waiting on my most recent refund to appear now after being let down and messed around for weeks. Absolute shame its gotten so bad.

The only consistent thing from this company seems to be the sheer lack of customer service. I love to support small businesses, but over the years, it has become more and more apparent that CDR just don't care about their customers at all. I should have learnt my lesson but I did an order on 1st June, with a delivery estimate of 2-3 weeks. By July, no update, no dispatch so I emailed them on the address shown on the order email. I get an automated response saying the mailbox is full (wonder why...). So I email on another email address that's advertised on their website. No reply.
I messaged on Facebook to be told "I don't have access to the emails" ... What?!
No updates on delays. Happy to take your money but not provide any kind of customer service and no real promise to deliver anything when they say they will. I've previously had issues with wrong items being sent, not being refunded properly, etc etc.
Unfortunately, I completely give up now. It's exhausting dealing with this company when you have to continually chase them up.
What used to be a cheap and cheerful purchase has become expensive for poor quality, poor service, and way more hassle than it's worth.
Issues have been persistent for years and years, and they choose to ignore them rather than improve their service. This is not a company I wish to support any longer.